Guest User
February 20, 2025
This riad was the most expensive one we stayed in during our 2 weeks in Morocco, and it was the most disappointing. We checked the website ahead of time for info on where to park our rental car nearby, and no information was provided. We reached out via email to ask for information on nearby parking options. All they responded back with was there are nearby parking options. No help at all. Once we got there, they had us pay for our stay as soon as we checked in. This should've been a red flag as no other riads or accommodations we stayed at in Morocco did this. Our room was fine, except the bathroom is essentially in the bedroom. You can see the person sitting on the toilet from the bed. The shower didn't drain, so we had to stand in cold water. The shower is also right by the fire alarm, which went off early in the morning as we're trying to shower. We had to leave early the next day to go to our next destination, so the day before we confirmed with the front desk staff about an earlier breakfast. They said they could have breakfast for us at 7 am and even wrote it on our check-in papers. The next morning, no one was around. We waited until 7:30am and still no one was around. We finally left and were delayed for our road trip because of this. It was extremely disappointing, as all other riads in Morocco that we stayed at were so accommodating with breakfast times. Perhaps they just forgot? Anyways, we left a note with our whats app number for them to reach out. I also emailed them. That was 12 days ago, and no response to date. Terrible customer service. At least a quick apology would've been nice. Also, questionable security as there is no one around the riad in the evenings, night, or morning. If there was an emergency, there would be no way to contact the staff.