Riad Pourpre Medina

Great hotel.

Property was not worth the money we spent to stay there. Public areas need to be maintained better. Issues with hot water, backed up shower, poor quality pillows, no extra pillows, breakfast hours are very limited, Medina is very dirty and noisy. In general not a good experience...

0/10- appalling We arrived at 10pm although check in was 2pm as we had a late flight and our room was not ready. We had to sit and wait. The room was damp and dirty, we had dead woodlice in our beds and woke up covered in bites. I understand this cannot be helped but also dead cockroaches in the pool to add to the list. The so called cleaner came in our rooms and moved our things around daily but no cleaning was done, on my second to last night I left two silver rings in my room whilst attending a day market for 4 hours and on my return they were not there. Most staff were rude and ignorant, one morning for breakfast we got directed to sit on a cramped two person table even though we were guests of 3 people. The manager also was not helpful, in fact extremely rude resulting in her putting the phone down on me. Main issue: my rings have not been returned! The only redeeming quality of the hotel Smail. O- he was very helpful on our stay, the hotel is a poor reflection on this one man’s service.

Nice stuff but the location is not safe, not clean and the goat smell is very intensive. In the bathroom, the wall was broken and one of the 2 washing tables not working. Towels colour:Grey (intended to be white). At the entrance, 2 motorcycles blocking the way. We had to cross them over for going in and out.