Hivernage Hotel & Spa Reviews

Awesome hotel and very good attention to detail breakfast is great also and the rooms are very clean

I really liked it. I recommend it if you are staying for 3-4 nights. So that's how it goes. The staff is up to par. I highly recommend arriving on time when checking in.

Magnificent hotel Clean, friendly and professional staff Located in the best area of ​​Marrakech

Well located hotel, pleasant staff, but avoid taking a room on the 6th floor because it is very noisy in the evening, due to the music from the rooftop floor 7. (difficult to sleep). We ate on the 7th floor, and the DJ was watching the Tv, and left the music super loud even though there was no one there..... This point really needs to be revisited, especially given the price of the rooms

When we arrived we had a room not ready. In our new room the window was broken so we could hear everything going on outside. The hotel is not at all worthy of a 5 star.

Excellent stay, hotel very well located and pleasant staff. Spacious bedroom and bathroom, very comfortable bedding. Very varied and quality breakfast, beautiful setting. Small negative point when your room is located in front of the elevator because you are constantly woken up by customers... Apart from that everything was perfect.

The hotel is top in the town. Best location, the rooms are clean and quiet. Abderrahim is very polite and super helpful . He helped me with most of my tours and made sure everything is OK. Hakema always meets you with her beautiful smile at the entrance. Over all Amazing Experience!!! Recommended !!!

Was an ideally located hotel but slightly tired. Also we booked the room for 3 adults and had to constantly ask for a third set of everything.

Disappointed in this hotel which used to have a great reputation. The rooms and bathroom are getting old. The bed was not comfortable: 2 twins poorly made into a Queen, not worth the price. Air conditioning was too loud. No service elevators: Staff member used elevators so often that we ended up having to use the stairs most of the time. Parking is essentially a street parking: difficult to in a busy area of town (The valet service makes up for it somewhat). Gym area was not air conditionned: too hot to be used in a 30C+ weather. The only positive was the service quality and the helpfulness of the staff members.

Thiis hotel is in a great location and the rooms are big, The rooms need a good cleaning. And it smelled like a party happened in it the night before. The staff was very nice and accommodating and the property was safe and close to the airport. If you’re on a budget and you wanna be in a walkable area outside of the Medina, you can get through a couple of nights here.

Great spot for some quiet and calm in busy Marrakech. Staff is very helpful and pleasant. Daily breakfast has something for everyone. Pool is refreshing and rooms have A/C. Would stay again. One thing that bothered me was some artwork on the second floor - it’s nothing like the artwork in the rest of the hotel, and I found it very dark and disturbing. There is a photo attached to this review, and everyone can make their own call. Personally, I thought it was distasteful for a hotel and wondered why they chose it when it doesn’t fit with any of the other decor. Other than that, this is a great hotel walking distance to the Medina, the mall, and has an ATM right outside the front door. I had dinner at the restaurant multiple times and it was fantastic every time.

The room they gave me had a horrible smell coming from the toilet the entire stay. Also they were bugs in my room that I seen every day I was there. I asked to change rooms and I was told they were full

This is not a 5 star hotel lol. More like 3 star. The bathroom door handle fixing fell off for starters! Staff take a long time to address your needs. Friendly doormen. Outdated bathroom, cracked walls. Loud noise from adjacent buildings. Thin walls, very disturbing, can hear a lot from the room next door and above. Breakfast is ok. Restaurant is expensive to eat in the evenings. The outdoor pool was freezing! The location and air con got me through my stay!

Bad rooms, from mattress to shower head to a/c, not so good breakfast, and staff not eager to help. Finally they changed the room but all else remained the same