Guest User
July 19, 2023
One of the most horrible nights of my life. Booked with smartbox a ROOM which in the photo appeared spacious, well furnished and well equipped. We were welcomed by the landlady who took us to the fifth floor (no lift) and led us to a closet with a microscopic window overlooking an internal building, with the roof covered by plexiglass. Absolutely unlivable due to lack of air. The toilet is located outside the room in another narrow and dirty closet. Breakfast, included in the package, was prevented by the presence of a VERY lively German shepherd. The location is in a multi-ethnic and characteristic neighborhood, but which becomes cramped due to the presence of Roma families stationed on the street corners, dirt and chaos. Pretty depressing. The entrance door of the building always remains open because it is broken. We had to give up the second night which we had already paid for out of desperation. We tried to request another accommodation for the night, but one of the landlady's ingenious responses was to buy a fan. Besides the obvious mockery, we never felt safe or at ease.
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