Residence Inn McAllen

Residence Inn McAllen Reviews

Residence Inn McAllen

220 W Expy 83, Mcallen, Texas, 78501View Hotel Details
Residence Inn McAllen
Residence Inn McAllenResidence Inn McAllenResidence Inn McAllen
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Residence Inn McAllen Guest Reviews

4.2/5
Very Good
26 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(26)
Positive reviews(2)
Negative reviews(4)
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Sep 13, 2024
Very friendly staff. ALL of the bedding is exceptionally clean, and every part of the bathroom is spotless. Breakfast is meh; while they LOOK enticing, one bite of it tells you it’s the prepackaged frozen breakfasts, but the cheap kind. But that’s a minor issue. I saw them serve free to-go dinners, which I thought was very generous. I would come here again.
Guest User
Stayed in Jul 2023
Other
1.0/5
Posted on Aug 27, 2023
Do not stay here, rooms are in poor conditions Christopher the front desk manager is extremely rude and needs to go to training. Please stay away from this location. Rooms needs to be updated stay away
Hernan G
Stayed in Jul 2023
Family
1.0/5
Posted on Aug 20, 2023
Horrible hotel. BUGS IN THE ROOM (2 COCKROACHES) Front desk manager did nothing. Incrediblly Poor managing skills. I cant extend this enough, AVOID THIS HOTEL. Plus furtinure feels really old. Too expensive for what thwy offer Breakfast could be soo much better.
Response from Property: Dear hernang731, We apologize for failing to provide you with a better experience while staying with us at the Residence Inn McAllen. We have informed our pest control of mentioned issues and have taken steps to avoid this happening in the near future. I will speak with Front desk manager to address your concerns and make sure we handle situation accordingly. Thank you for your feedback.
Guest User
Stayed in Jul 2023
Other
1.0/5
Posted on Aug 14, 2023
This hotel is the absolute worst!!! Christopher Schwindt and the general Manager Monica are the worst. They don’t communicate within each other. Christopher is beyond rude, he bluntly lies to guest. Do not stay at this hotel. Rude management
Guest User
Stayed in Feb 2022
Other
5.0/5
Outstanding
Posted on Mar 24, 2022
My home away from home and a great, convenient place to stay. The hotel is nearby restaurants, a shopping mall and local boutiques. The staff is welcoming and helpful. The rooms are always clean and comfortable. I've stayed here MANY times.
Javier R
Stayed in Aug 2024
Family
2.0/5
Posted on Sep 28, 2024
La habitación muy limpia, aunque la atención del personal del hotel dejo mucho que desear. En nuestra experiencia, al hacer el cuarto el servicio fue deficiente. No nos proporcionaron el servicios de café complementario y al comentarlo al front desk la atención por Robert Cerda fue deficiente. Fue grosero y claramente mencionó que él no tenía conocimiento de lo que hacía el equipo de limpieza y no nos podía ayudar en algo tan simple como eso, no obstante de ser el encargadode front desk.
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Response from Property: Buenos Días, Gracias por hospedarse con nosotros en Residence Inn McAllen y le pido disculpa por la mala experiencia que tuvo en nuestro hotel. Nuestro meta es que todos nuestros huéspedes tengan una estancia placentera y lo siento mucho que esta no fue su experiencia. Me encargaré de hablar con los manejadores de los departamentos appropriados para poder corregir lo que nos comenta fue su experiencia y de que esta situación se pueda corregir y no vuelva a ser el mismo experiencia para otro huésped. Gracias por hospedarse y espero pueda darnos otra oportunidad de hospedarse con nosotros en el futuro.