Bidayando
January 13, 2024
It is a new hotel (supposedly 5 stars) but... basic things do not work like the bathroom light, which is a very modern control (the lights are all with a control that varies the intensity etc.. but many already have the letters erased) indicating its function)
We changed rooms...in this room the opening of an upper closet did not work (totally necessary since we are traveling for a long time and we have luggage 🧳🧳)
We had breakfast included but due to the different tours we were only able to have breakfast on the first day... and they told us that they did not prepare takeaway. If we add to that that there was no refrigerator, nor to prepare coffee or tea in the room... very disappointing
I had to request a shower cap since this is rain...(They thought it was strange 🤦🏼) also a glass 🥛 that I ordered for the bathroom and....it never arrived
There are no windows for ventilation... a lot of smell of food reaches the entrance of the room from the hall and there is noise at night from the bars next door and the road...
I think they have to greatly improve customer service and provide minimum services for a category not just 5 but even 3 stars... (the safes they told us were not yet in operation.
They didn't make the room for us... one day, I don't know the reason.
I would never recommend it
The only good thing was the bed, which was very comfortable.
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