DoubleTree by Hilton Melbourne

DoubleTree by Hilton Melbourne Reviews

DoubleTree by Hilton Melbourne

270 Flinders Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
DoubleTree by Hilton Melbourne
DoubleTree by Hilton MelbourneDoubleTree by Hilton MelbourneDoubleTree by Hilton Melbourne
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DoubleTree by Hilton Melbourne Guest Reviews

4.4/5
Very Good
123 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(123)
Positive reviews(117)
Reviews with photos/video(25)
Friendly owner(32)
Awesome stay(27)
Clean and tidy(20)
Easy to get around(20)
Located in the city centre(9)
Convenient for shopping(7)
Negative reviews(6)
Guest User
Queen Guest Room
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 31, 2024
Receiving a warm cookie on arrival whilst checking In was great. Staff were friendly and pleasant.
Response from Property: Hi there,Thank you for sharing your experience staying with us. It's lovely to know that you thought the warm Choc Chip Cookie that you received when you checked in was great. We also appreciate your kind words about the Team and know they will be grateful for your kind words about how friendly and pleasant they are.We hope to have the opportunity to welcome you back again in the future.Warm regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
MTse1070
Twin Guest Room
Stayed in Nov 2024
Family
22 review
4.0/5
Very Good
Posted on Dec 26, 2024
Have stayed at both double tree hotel in Jakarta and now Melbourne. There is a stark difference, while the one in Jakarta one, both the hotel design and amenities are starkly much better than on in Melbourne. Just wasn’t sure why there is such a big difference for the same brand of the same rating hotel. The one in Melbourne feels much lower, like a 3-stars hotel design
Response from Property: Hi there, Thank you for taking the time to share a review on your experience. We're disappointed to read that you did not enjoy certain elements of your stay with us, and appreciate you sharing your valuable feedback. As we always aim to deliver an exceptional Guest experience, this is definitely not the standard we strive for and will ensure to take it on board with our Team. We hope to get the chance to welcome you back again for an improved experience. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Guest User
King Guest Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Nice hotel, comfortable and clean. Staff very friendly. Cookies on arrival! Excellent location with lots of reading places and shops on the doorstep. Walking distance of Federation Square. Team stop right outside. Opposite Flinders Street station.
Response from Property: Hi there, Thank you for sharing a review on your experience. We are grateful to know that you found your room to be comfortable and clean, and our Team Members appreciate your kind words about them. It is also nice to read that you enjoyed our central location on Flinders Street, and we would love to have you stay with us again with a warm Welcome Cookie waiting upon arrival. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Ho Fung
Twin Guest Room
Stayed in Sep 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Doubletree by Hilton is in a great location, right next to the Flinder Station and Yarra River.
Response from Property: Dear Ho Fung, Thank you for sharing a review on your recent stay. We are delighted to know that you enjoyed our central location on Flinders Street and hope to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
NathanDev
King Guest Room
Stayed in Feb 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Standard Hilton experience. Takes cares of all the basic needs so we can enjoy the holiday.
Response from Property: Dear Hajeinthan,Thank you for taking the time to share your experience staying at the Hotel. We're delighted to hear you had a 5 out of 5 stay and how we were able to take care of all your needs to have a pleasant holiday.We hope to welcome you back again in the future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Doogie 77
Interior Twin Guest Room without Window
Stayed in Aug 2024
Business travellers
11 review
4.2/5
Very Good
Posted on Sep 28, 2024
A nice hotel in the center of Melbourne. Convenient location but I am not sure it’s a safe area.
Response from Property: Hi there,Thank you for sharing a review. We are delighted to know that you found our Hotel to be 'nice' and are grateful that you enjoyed our central location on Flinders Street, making it convenient for you to get around the city of Melbourne. We're disappointed to hear your concerns about the safety in the neighbourhood and if you wish to share any further comments, don't hesitate to get into contact with our Team Members. We hope to welcome you back again in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
Stitchie
Twin Guest Room
Stayed in Feb 2024
Family
18 review
4.2/5
Very Good
Posted on Mar 10, 2024
We were assigned with a room with small window and we can literally see the ppl at the next building. The people welcome us with chocolate cookie 🍪 😋. The room itself is nice and comfy.the location was good, with free tram bus stop within a few min walks. There are alot of food choices and supermarket around.the breakfast in hotel is almost same everyday. Can walk to yarra river to see beautiful view
Response from Property: Dear Stitchie, Thank you very much for taking the time to write us feedback. We are very happy that you enjoyed your stay with us, calling out the comfy room, welcome cookie, and good location near free tram stops and food options. It is great to hear that you made it to the beautiful Yarra River across the street from the hotel as well during your stay. We hope to potentially welcome you back to the hotel in one of our rooms with a more open view. Warm regards,Martina & The Team at DoubleTree by Hilton Melbourne- Flinders Street
Choon Fai
King Guest Room
Stayed in Jul 2024
Travel with friends
3 review
3.0/5
Posted on Aug 20, 2024
I had an incredible experience during my stay! The service was top-notch from the moment I arrived. The staff were attentive, friendly, and went out of their way to ensure everything was perfect. The facilities were impressive, with everything meticulously maintained and beautifully designed. Whether it was the relaxing pool area or the well-equipped fitness center, I found everything I needed for a comfortable stay.
Response from Property: Dear Choon, Thank you for taking the time to share such lovely feedback. We are honored to read that your visit to our Hotel has been ‘incredible’, and that our service has been great throughout your stay with us. It’s also nice to know that you enjoyed our facilities and the ‘beautiful’ design of the Hotel. Our Team Members appreciate your kind words about them going above and beyond for you to ensure an excellent experience, and hope to welcome you back for another comfortable stay in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
Guest User
Queen Guest Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Their friendly hotel staff offered us an early check-in because of our early arrival of flight. We really appreciate their good gesture.
Response from Property: Hi There,Thank you for sharing your experience staying with us. We're delighted to hear that you enjoyed your visit to the Hotel. Our Team will be grateful for your kind words about how friendly they were and hope to welcome you back again in the future. Warm Regards, Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Jerome
Interior Twin Guest Room without Window
Stayed in Jul 2024
Business travellers
2 review
3.2/5
Posted on Oct 20, 2024
Can find better deal elsewhere. Friendly staff but room service close to inexistant
Response from Property: Hi there,Thank you for sharing a review on your experience. We are disappointed to read that you did not enjoy the room service provided, and appreciate the opportunity to learn from your feedback. As we always aim to deliver an exceptional Guest experience, this is definitely not the standard we try to achieve and if you wish to share any further comments, we encourage you to get in touch with our Team. However, we appreciate your kind words, calling out the friendly Team Members and hope to get the chance to welcome you back for an improved experience. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Anonymous User
Queen Guest Room
Stayed in Dec 2023
Couples
11 review
4.2/5
Very Good
Posted on Jan 7, 2024
Was put in a queen room that was noisy from neighbour’s mechanical plant and really small. Definitely less than the advertised 22sqm. The reception helped us to change to same type room at midnight which was kind. Room was much bigger…definitely 22sqm.
Response from Property: Hi There,Thank you for sharing your stay with us. We appreciate your feedback and are glad to hear the Team were able to accommodate your request for a room change. Hopefully we will see you again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Melody
Twin Guest Room
Stayed in May 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 30, 2024
I love this hotel. The location is perfect, it is in the city centre with lots of restaurants, there are free trams nearby and it is close to the train station. Service is good too, there is a welcome cookie for us.
Response from Property: Dear Melody,Thank you for taking the time to share your experience with us. We're delighted to hear that you love the Hotel, calling out the perfect, central location on Flinders Street, and how close we are to lots of restaurants, free trams and Flinders Street Station. It's also lovely to know you appreciated the good service from our Team and the warm Choc Chip Cookie on arrival.Our Team hope to have the opportunity to welcome you back again in the future.Warm regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Sabrina
Twin Guest Room
Stayed in Apr 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on May 20, 2024
The location is superb, just opposite of the Flinder street station and within the CBD district. Nonetheless, the room is quite small given the price of the room.
Response from Property: Dear Sabrina,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our central location superb and enjoyed being within a short distance to Flinders Street Station and the CBD district. Our Team hopes to welcome you back again in the future in a room type that lends itself to a bigger space.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Krystel Perfecta
Queen Guest Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 21, 2024
It was a very comfortable stay. Location is perfect, just across Flinders station which makes going in and out of the city a breeze. We only stayed a night and didn't use any of the on-site facilities but I'm sure they're great :)
Response from Property: Dear Krystel,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a very comfortable stay, calling out the perfect location opposite Flinders Street Station.Our Team hopes to welcome you back again in the future so that you can enjoy our facilities.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Eza Maira
King Guest Room
Stayed in Sep 2023
Business travellers
918 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Nice & clean room. Friendly staff. Fast check in. Variety of food. Great stay. City view. Hotel was near & walking distance to restaurant. Easy to find food. Really enjoy staying here.