Radisson on Flagstaff Gardens Melbourne

Radisson on Flagstaff Gardens Melbourne Reviews

Radisson on Flagstaff Gardens Melbourne

380 William Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
Radisson on Flagstaff Gardens Melbourne
Radisson on Flagstaff Gardens MelbourneRadisson on Flagstaff Gardens MelbourneRadisson on Flagstaff Gardens Melbourne
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Radisson on Flagstaff Gardens Melbourne Guest Reviews

4.1/5
Very Good
54 review
Verified reviews
Location4.2
Amenities3.8
Service4.2
Cleanliness4.1
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All reviews(54)
Positive reviews(52)
Reviews with photos/video(12)
Great location(22)
Awesome stay(17)
Great service(16)
Convenient location(11)
Clean and tidy(9)
Easy to get around(8)
Delicious breakfast(7)
Negative reviews(2)
Anonymous User
Standard Twin Room
Stayed in Aug 2024
Travel with friends
1 review
4.5/5
Great
Posted on Aug 13, 2024
Good location, just across a small garden (flagstaff garden). a walk away to town area and tram stop within the free tram zone. 15 minutes walk from southern cross where the skybus from airport stops. Accessible.
Response from Property: Dear Valued Customer,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne.I am pleased to hear that you found our location convenient, with easy access to the town area, tram stops, and Southern Cross Station.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Justin PhillipsGeneral Manager
iam-.-
Superior Room with Park View
Stayed in Aug 2024
Family
4 review
3.7/5
Posted on Aug 20, 2024
Hotel was in a great location. Room was sufficiently large and clean. Bed was comfortable. My main gripe is (if you are driving a rental car) that there is no dedicated drop off point for you to unload your luggage and check in. Unfamiliar with the traffic rules, I asked a family member to check with the staff how long I could stop my car along the road. Unfortunately, the staff was not helpful and insisted on checking our booking which took 5 minutes or more. By that time, I just drove the car round a block to await further instructions on the parking. Overnight parking was AUD38.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed our convenient location, spacious and clean rooms, and comfortable bed.We sincerely apologize for the inconvenience you experienced during check-in regarding parking and unloading your luggage. We understand how frustrating it can be when trying to navigate unfamiliar traffic rules, especially when driving a rental car. We’ll review our procedures to ensure that our staff can assist guests more promptly and effectively in such situations.We appreciate your feedback, as it helps us improve our services. Should you choose to stay with us again, please don’t hesitate to reach out directly—we would be more than happy to assist with your parking arrangements ahead of time to make your arrival smoother.Thank you again for your valuable feedback, and we hope to welcome you back in the future.Kind Regards,Justin PhillipsGeneral Manager
Guest User
Standard Queen Room
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 9, 2024
Excellent location 4 star hotel. The breakfast is well worth the price. Stayed 3 nights and had a very comfortable stay.
polyana
Standard Queen Room
Stayed in Aug 2024
Other
3 review
3.2/5
Posted on Aug 4, 2024
Moderate hotel n a bit old.
Response from Property: Dear Polyana,Thank you for taking the time to write a review of Radisson on Flagstaff Gardens I am sorry to hear that your experience did not fully meet your expectations. I have shared your comments with our Maintenance Manager as we work on enhancing our amenities and overall experience.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards,Justin PhillipsGeneral Manager
Guest User
Standard Twin Room
Stayed in Feb 2023
Family
2 review
4.2/5
Very Good
Posted on Feb 17, 2023
Location: perfect to travelers and only few blocks away from the Queens Market and free tram zone Service: Friendly and helpful staff Cleanliness: Our room got some smell from the pipe and there was water in the kettle when I first use it The pillow is comfy
Guest User
Standard Queen Room
Stayed in Oct 2022
Family
1 review
4.0/5
Very Good
Posted on Oct 28, 2022
A couple of minutes walk from Vitoria Market. Had dinner at the hotel restaurant food and service was great. Staff were great.
Kean Michael Chee
Standard Queen Room
Stayed in Jul 2022
Family
2 review
5.0/5
Outstanding
Posted on Jul 27, 2022
Friendly staff, great service, clean room, comfortable bed and convenient location. Strongly recommended
Guest User
Deluxe Room with Park View
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2022
Amazing buffet breakfast. Def worth while adding to your room at the start especially when is less then half price
Dora5
Superior Room with Park View
Stayed in May 2022
Family
18 review
4.0/5
Very Good
Posted on May 7, 2022
Good location. 7 min walk to flagstaff station. The slender caucasian lady at Recep is a tad cold and indifferent.
Guest User
Deluxe Room
Stayed in Apr 2022
Couples
2 review
5.0/5
Outstanding
Posted on May 2, 2022
Loved our stay here! The room was well presented and modern, mini bar reasonably priced, staff were pleasant and attentive and location was perfect for us. Will definitely stay here again.
Mrchannn
Standard Queen Room
Stayed in Jun 2023
Solo travellers
7 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Very nice hotel
Steve’o 69
Superior Room with Park View
Stayed in Dec 2021
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 19, 2021
Staff always go over and above to make sure you have everything you need and are as comfortable as can be.
N Papa
Standard Queen Room
Stayed in Nov 2021
Other
12 review
4.2/5
Very Good
Posted on Nov 7, 2021
Friendly staff the room was clean nothing flashy however certainly nothing to sneeze at nice and modern look and feel
Guest User
Superior Room with Park View
Stayed in Jul 2024
Family
4 review
4.8/5
Amazing
Posted on Aug 2, 2024
The quilt is a bit strange, I have never seen it in China before, it is sandwich style, and there is no charging socket at the head of the bed, but it seems to be like this here. The breakfast is ok, which is good in Australia
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to write a review of Radisson on Flagstaff Gardens I am sorry to hear about the issues with the bedding and the lack of charging outlets by the bed. We will take your comments into consideration as we look for ways to improve our accommodations. I am glad you found the breakfast satisfactory.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards,Justin PhillipsGeneral Manager
Guest User
Standard Queen Room
Stayed in Jul 2024
Couples
9 review
0.6/5
Posted on Jul 26, 2024
This is the worst hotel I have ever stayed in. The location is actually quite good, next to the Flagpole Garden. You can see the whole park as soon as you open the curtains. I booked a four-day stay on Ctrip. The first room I was given when I checked in was very weird... The space was not set up properly, the facilities were very old, and the carpet seemed to have not been cleaned for a long time, like a guest room that no one had stayed in for a long time. I asked for a different room, and I said I was very dissatisfied with the room, and then the guy working at the front desk gave me a bottle of cheap red wine. The changed room also had similar problems, see the picture below. The carpet was very dirty and there were large pieces of dust in the corners. There was a door in the room that could not be opened, which was still very weird... The bedside table was also very dirty, and it was full of lumps soaked in boiling water. The sink in the toilet had a very obvious yellow patina, and the faucet for the shower was sometimes big and sometimes small. You can also hear the sound of water flowing at night. If I could just bear with the above, I took a shower and lay on the bed, and my whole body started to itch. I was still wearing long-sleeved pajamas and pajamas, so I didn't sleep well all night, and finally fell asleep in bed with my coat on. I got up at 9 o'clock in the morning and came in twice, one time to clean the room, and the other time to knock on the door like a hotel inspection. It was very casual and I didn't know what was going on. It felt particularly bad. I never had itchy all over my body when I stayed in a hotel at night, and I never had it in Hanting or anything like that in China, not to mention that it was Radisson, which cost more than 800 a night. Fortunately, Ctrip was quite helpful. I moved out immediately the next day after reporting the situation, and refunded me the next three days. It was really bad. There was nothing I wanted. The front desk service guy was good, but all other facilities in the hotel were too bad. I hope everyone will stay away from this hotel when they come to Melbourne for tourism or business trips, and would rather spend a little more to stay in a slightly more hygienic one.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your detailed feedback. I am truly sorry to hear about the issues you experienced during your stay. It is disappointing to learn that the room conditions, cleanliness, and overall experience did not meet your expectations. I appreciate your comments about the location and the service you received from our staff.I will address the concerns you raised with our team to make the necessary improvements. Your feedback is valuable, and we are committed to ensuring a better experience for all our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Kind regards,Justin PhillipsGeneral Manager