Tropics Hotel Miami Beach

Hello, I leave my experience of the place! We arrived on July 1st, the location is good, and since everything seemed ok we decided to pay for the full month! ♀️ The first 4 DAYS EVERYTHING OK! From then on the problems began, we spent two weeks WITHOUT HOT WATER, WITHOUT KITCHEN, OR DRYER, they literally had the gas turned off, every day we asked when the services would work again and they told us the same thing; tomorrow tomorrow tomorrow! I don't even want to ask anymore! WHAT I DO NOT UNDERSTAND HOW A HOTEL CAN CONTINUE RECEIVING PEOPLE AND WITHOUT GIVING ANSWERS TO THE GUESTS WHO WERE ALREADY THERE, LIKE THEY DO SO THEY DO NOT EVEN WANT TO PROVIDE YOU WITH HOT WATER, THE BASIC AND ESSENTIAL THINGS FOR EVERYTHING! We had to buy an electric stove. After all this, we decided to leave the place, leaving 10 days unoccupied! We talked to the manager that day and asked her!! How could we make what options they gave us knowing that they would not want to return the money for those 10 days! To which they replied that we could leave those 10 days to whoever we wanted with all the corresponding data; first name, last name, number, etc! The next day we left and left a person we met staying in the same hotel, which the manager of that day, GIOIA OR WHATEVER HER HER NAME, MADE US THROUGH THE WORST **** SITUATION... And the experience we had in that hotel, telling us no That could be done when they themselves gave it to us, obviously I complained, I got angry, and I asked for the place's complaints book and to show me what the place's regulations were (he responded that he had them on the computer), denying me a right like consumerist, as a guest as a tourist, I really don't know how these people earn their position, did they threaten me with the POLICE, ma'am, please? I'm complaining with rights, these people want tourists to be ****** or what? She suggested that we take the data and leave the 10 days free for them to RENT THE ROOM AGAIN and on the 31st, at the end of the month, she promised to call us and give us a refund for the days they supposedly rented! I went to the page for 10 days and everything was busy, we left the Netflix account open and another account was added to us by the person they rented it from. Since the 1st I have been calling them and no one shows their face, obviously on the 31st no one showed up! But I ask the Owners of the place! Who is responsible when there are these problems or any other? Because the first time I call and the people who answer the phone like Antonela, Johnatan, etc. who are the ones who speak Spanish, they wash their hands obviously they are employees but at least they train people to solve problems since their response is that The manager is never there, everything is very strange. We were not there for almost a month and they were there from Monday to Friday from 9 a.m. to 3 p.m. Now there is never anyone?? The level of character is very high! To this day no one gives me a solution, the owners are not responsible for the staff either.