The experience was terrible. When I made the reservation, I made a mistake and booked a room that was for women only. I realized it immediately and contacted the hotel to request a room change, but they refused, claiming they had no availability.
I then asked to change the dates as an alternative, and that was also denied. I tried to resolve the issue through Trip.com, but I did not receive a satisfactory response. They told me they had contacted the hotel and that upon arrival, my room would be changed.
However, when I arrived at the hotel, this was not the case. They told me there was no availability and that I could not stay in the room I had already booked and paid for because it was for women only. I explained that I had tried to resolve this weeks in advance and had even requested a date change for that reason, but still, no solution was provided.
In the end, they did not provide the service, I lost $1,200 USD, and I had to find accommodation at another hotel at the last minute.
Terrible service and zero empathy from both the hotel and Trip.com. I do not recommend booking here. My experience was completely negative and felt like a serious abuse toward the customer.
