Crossing Manzoni

Clean, staff were helpful and responsive to emails / any requests, location is convenient and within walking distance to major attractions and the city center

Housed in an apartment building, Crossing Manzoni is really an apartment within the building that has been converted to a hotel. The rooms were well appointed and well considered. There was plenty of storage space and a room safe. Sean, the manager on-site was excellent. There was great communication leading up to our arrival and Sean responded to any questions or requests quickly. Suggestions for improvement: offer non-dairy milk in their fridge for their coffee and offer some fruit, nuts or something more healthy than the biscuits for snacking. Inquire about a guests allergens/sensitivies before spraying fragrance in the rooms as part of housekeeping. The location is excellent - right in the heard to explore cultural sites such as the Duomo and museums as well as the shopping!! With some minor improvements, this could definitely be a home away from home!!

Crossing Manzoni was one of the nicest apartments I’ve stayed in. I was immediately struck by the friendly staff being very professional, friendly and extremely helpful throughout my stay. They always greeted and welcomed me each time I saw them. The room and hotel was immaculate and very comfortable. Light, airy and very spacious…a very welcoming atmosphere.The room was very spacious and well equipped with all essentials and well thought out design and amenities and I loved the convenient location close to major attractions. I have no hesitation in recommending this apartment to anyone looking at staying in Milan. I will be back to your hotel next time I’m in Milan.

I booked a room at Crossing Manzoni based on the wonderful reviews. I'm an artist and appreciate beautiful design. Sadly, I did not have a good experience there. It is lovely, quiet, the bed and linens super comfortable and my room was decorated in what I'd call a minimalist contemporary style. My room shared a little lounge with coffee, tea, Milanese biscuits, water, and a microwave. The location is great, steps from the cathedral, the galleria and Rinascente. However for me, a woman traveling alone in an unfamiliar city, with only slight knowledge of Italian, it was the wrong choice. The website says the concierge is only there during business hours- I didn't realize that absolutely no one is there before 8:30 or after 6:30. Sean, the concierge who wrote me lovely emails, was not there during my short stay, but Sabrina helped me find a great restaurant and booked a taxi for me for my morning flight. I had to leave at 7:30 AM so I was on my own getting downstairs and outside but because I was concerned about the taxi showing up she gave me her cell phone number, which I appreciated. Little things like the key to the room not working well and a giant crack in the full length mirror, gave me the impression that some things are not well attended to. I don't normally write negative reviews but I honestly wish I had stayed somewhere that would have been more full service and I think potential guests should consider whether they want to stay in what is really more of a beautiful apartment.

We returned to Crossing Manzoni several months after our first visit. We found that “home away from home” atmosphere that we like so much and we had already experienced. Staff is very professional, kind and available to help with request and provide advice. Location is beautiful as already described. A very pleasant confirmation… we will return!

Amazing stay at a very special hotel Crossing Manzoni has to be one of Milan’s best kept secrets. I’ve stayed in lots of small luxury hotels and this experience was exceptional. The quiet central location is excellent, with the best shopping, restaurants and cultural attractions just around the corner. And if you like somewhere chic and authentic, Crossing Manzoni feels more like staying in a friend’s super stylish Milan apartment than a conventional hotel. The rooms are spacious, comfortable and elegantly designed with a real personal touch. And the outstanding personal service helps create an atmosphere that is both relaxed and intimate. Sean and his team were absolutely charming, incredibly knowledgeable, and really went the extra mile to look after us and make our stay truly special. We were thrilled with the restaurants they booked, they even helped us arrange an impromptu photoshoot. I couldn’t recommend Crossing Manzoni highly enough, and will definitely be going back!