Mercure Kyoto Miyazu Resort & Spa

Mercure Kyoto Miyazu Resort & Spa Reviews

Mercure Kyoto Miyazu Resort & Spa

Koaza Iwamoto, Aza, 58 Tai, Miyazu City, Kyoto Prefecture, 626-0068, JapanView Hotel Details
Mercure Kyoto Miyazu Resort & Spa
Mercure Kyoto Miyazu Resort & SpaMercure Kyoto Miyazu Resort & SpaMercure Kyoto Miyazu Resort & Spa
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Guest Reviews of Mercure Kyoto Miyazu Resort & Spa

8.6/10
Very Good
199 review
Verified reviews
Location8.2
Amenities8.6
Service8.8
Cleanliness8.9
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All reviews(199)
Positive reviews(189)
Reviews with photos/video(96)
Relaxing hot springs(41)
Nice sea view(25)
Delicious buffet(15)
Has an infinity pool(12)
Children's pool available(12)
Clean pool(12)
Offers pick-up/drop-offs(9)
Tasty dinner(6)
Negative reviews(10)
Furia
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Jun 2025
Couple
2 review
6.5/10
Posted on Aug 8, 2025
I wrote a letter in advance in the «special wishes» column that I would like to make my stay unforgettable because I’m going with my husband to celebrate his birthday. My requests were ignored. The hotel is designed for flow. You shouldn’t count on Hospitality. I certainly won’t go back to the hotel anymore and I will never consider their network again
6/8
Response from Property: Dear Guest,Thank you for staying at Mercure Kyoto Miyazu Resort & Spa and for taking the time to share your feedback.We sincerely apologize for not meeting your expectations, especially on such a special occasion as your husband’s birthday. We deeply regret that we could not make your stay as memorable as you had hoped, and we understand your disappointment.Please be assured that we take your comments seriously and will work to improve our service so that we can better meet the needs of our guests in the future.Sincerely,Mercure Kyoto Miyazu Resort & SpaFront Desk
M yaw
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Mar 2025
Family
3 review
9.0/10
Great
Posted on Apr 24, 2025
The hotel location was a bit far from city center, but not a bit issue if u drive yourself. Really impress by its various spread of breakfast options. Although room bed & cabinets are a bit dated but it’s quite spacious. Surrounding scenery was great with lot of greenery.
Response from Property: Dear Guest,Thank you for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We are pleased to hear that you were generally satisfied with our service.We will continue to strive for improvement in our services to ensure that all our guests have a comfortable and enjoyable stay.We look forward to welcoming you back in the near future.Best regards,Mercure Kyoto Miyazu Resort & SpaFront Desk
Guest User
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Mar 2025
Travelling with friends
3 review
9.0/10
Great
Posted on Apr 16, 2025
Room very spacious. Free dessert/drinks bar until 23:00. Need to make futon bed by myself.
Response from Property: Dear Guest,Thank you very much for staying at Mercure Kyoto Miyazu Resort & Spa and for sharing your feedback.We’re delighted to hear that you enjoyed the spacious room and our guest lounge with complimentary snacks and drinks available until 11:00 PM.Regarding the futon bedding in the Japanese-style room, we kindly ask guests to set it up themselves. However, if you prefer it to be prepared in advance, please feel free to let us know prior to your arrival — we’ll be happy to assist.We look forward to welcoming you again for another relaxing stay.Mercure Kyoto Miyazu Resort & SpaFront Desk
Guest User
Classic Room with 3 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Mar 2025
Family
19 review
8.0/10
Very Good
Posted on Apr 23, 2025
Room is really old, dinner and breakfast buffet is average. Hot spring is average too.
Response from Property: Dear Guest,Thank you for staying at Kyoto Miyazu Resort & Spa. We sincerely appreciate your feedback regarding your stay.We apologize for not meeting your expectations regarding the room. We would like to inform you that we have newly renovated Privilege Rooms on the top floor, and we hope you will consider booking one on your next visit.We also acknowledge your comments about the buffet and hot spring, and we are committed to improving these services to better meet our guests' expectations.We look forward to welcoming you back to our hotel in the future.Kyoto Miyazu Resort & SpaFront Desk
Guest User
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Apr 2025
Solo traveller
2 review
8.0/10
Very Good
Posted on May 26, 2025
The lounge bar is really noce!
Response from Property: Dear Guest,Thank you very much for your kind comments regarding our lounge bar. We are truly pleased to hear that you had an enjoyable experience.It would be our pleasure to welcome you again to Mercure Kyoto Miyazu Resort & Spa in the near future.Sincerely,Mercure Kyoto Miyazu Resort & SpaFront Desk
GtZn
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Dec 2024
Business traveller
9 review
10/10
Outstanding
Posted on Jan 16, 2025
My stay at Mercure Kyoto Miyazu Resort & Spa was incredible! The classic Japanese-style room was beautifully designed with tatami mats and a serene ambiance, offering a perfect blend of tradition and comfort. The ocean view from my room was breathtaking, and the onsen facilities were truly relaxing. The staff were warm and attentive, ensuring every detail was perfect. The traditional Kyoto-style breakfast was a delightful highlight. I highly recommend this resort for a peaceful and luxurious getaway!
Response from Property: Dear Guest,Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa.We are delighted to hear that you were pleased with the guest rooms, ocean view, and large public baths, and that your overall experience met expectations. Your kind words about the staff are truly appreciated. It is our goal to provide the best possible experience for our guests, and we are honored that this was reflected in your stay.We are also glad that you enjoyed the breakfast, which highlights the unique flavors of the region. It’s wonderful to know that you had a peaceful and luxurious vacation.We look forward to welcoming you back on your next visit.Mercure Kyoto Miyazu Resort & SpaFront Desk
Aleksandra Ziubina
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 11, 2025
My husband and I had a great time at this hotel. The beautiful location, the interesting Japanese room and the onsen made this trip unforgettable. Special thanks to the hotel staff for their politeness and responsiveness. We missed our transfer to the station and walked to Amanohashidate, and halfway there the receptionist recognized us on the road and took us to our destination. The service is amazing!
Response from Property: Dear Guest,Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa and for sharing such a heartwarming review.We are delighted to hear that you and your husband had a memorable stay, and that you enjoyed the beautiful location, traditional Japanese room, and relaxing onsen. Your kind words regarding our staff's politeness and responsiveness are truly appreciated.We are especially glad that our front desk team was able to assist you during your walk to Amanohashidate. It brings us great joy to know that this small gesture contributed to making your trip even more special.We hope to welcome you again in the future for another wonderful stay.Warm regards,Mercure Kyoto Miyazu Resort & SpaFront Desk
ai_zu
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Jun 27, 2025
Great services, we have a great stays, clean roo. , just a bit far from the station, but they provide shuttle services and that's a really big help.
Response from Property: Dear Guest,Thank you very much for choosing to stay at Mercure Kyoto Miyazu Resort & Spa.We are delighted to hear that you were satisfied with our service and the cleanliness of your room.We are also glad that our shuttle service was helpful despite the hotel being a bit far from the station.We will continue striving to provide you with a comfortable stay, and we look forward to welcoming you again in the future.Mercure Kyoto Miyazu Resort & SpaFront Desk Team
Guest User
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Jul 11, 2025
So surprised to find such cheap rate for the high quality hotel. We enjoyed our stay a lot. Japanese hotel service is one of the best in the world. We would love to plan our next trip and check-in this hotel again.
Response from Property: Dear Guest,Thank you for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We are very pleased to hear that you were satisfied with the service.We will continue to strive for improvement in our services to ensure that all our guests have a comfortable stay.We look forward to welcoming you back in the near future.Best regards,Front DeskMercure Kyoto Miyazu Resort & Spa
Guest User
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 8, 2025
Best hotel in our trip. The facility is excellent. Has one of the best hot spring, both indoor and outdoor. The buffet at night and morning were great, so make sure you book it along the stay. If you drive, this hotel is perfect for you, lot of car park spaces and free. Able to see the ocean from the top of the mountain. Looks like there is also a strawberry farm next to it (But we didn't approach it) The stay is great and very enjoyable. Highly recommended.
Response from Property: Dear Guest,Thank you for choosing to stay at Mercure Kyoto Miyazu Resort & Spa.We are pleased to hear that you were generally satisfied with our service.We would like to take this opportunity to introduce one of our popular seasonal activities—strawberry picking.This activity is available from mid-January to mid-May every year and is very well received by our guests.Please note that it requires an advance reservation and an additional fee.We hope you will consider joining us for this delightful experience on your next visit.We will continue to strive for improvement in our services to ensure that all our guests have a comfortable and enjoyable stay.We look forward to welcoming you back in the near future.Best regards,Mercure Kyoto Miyazu Resort & SpaFront Desk
Tik Fung Dave
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Jan 2025
Couple
12 review
10/10
Outstanding
Posted on Feb 16, 2025
A very nice and newly renovated hotel with a superb view from rooms. But I hope the hotel can consider to make up beds for travellators which may ease them from messing the room by themselves.
Response from Property: Dear Guest,Thank you for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We're delighted to hear that you enjoyed our newly renovated facilities and the superb view from your room. Your valuable feedback is sincerely appreciated.Thank you for sharing your thoughts on bed-making we’ll continue to strive for an even more comfortable stay for all our guests.We look forward to welcoming you again in the future.Best regards,Front DeskMercure Kyoto Miyazu Resort & Spa
Guest User
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Jan 2025
Couple
13 review
9.0/10
Great
Posted on Feb 12, 2025
Friendly service staff at reception , buffet is quality , room tidy and clean also quiet  Good English in communication at reception  Value for money
Response from Property: Dear Guest,Thank you for choosing to stay at Mercure Kyoto Miyazu Resort & Spa. We are very pleased to hear that you were satisfied with the service from our staff, the buffet, and the cleanliness of your room. We also appreciate your kind words about our English communication at the reception.We will continue to strive for improvement in our services to ensure that all our guests have a comfortable stay.We look forward to welcoming you back in the near future.Front DeskMercure Kyoto Miyazu Resort & Spa
Fung Yee
Privilege Room with 2 single beds, Ocean/Sea view
Stayed in Jun 2025
Couple
15 review
6.0/10
Posted on Jul 19, 2025
Feel not good after dinner The food may be some problem
Response from Property: Dear Guest,Thank you very much for staying at Mercure Kyoto Miyazu Resort & Spa and for taking the time to share your feedback.We are truly sorry to hear that you were not feeling well after dinner. We take all comments regarding our food and service seriously and will review the situation thoroughly. At the same time, please understand that various factors may contribute to physical discomfort, and it is difficult to determine the exact cause.Should you continue to feel unwell, we strongly recommend seeking medical attention.We hope you are feeling better soon and that the rest of your stay was otherwise comfortable.Thank you again for your valuable feedback.We sincerely look forward to welcoming you again in the future.Sincerely,Front DeskMercure Kyoto Miyazu Resort & Spa
Pday29
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in May 2024
Couple
8 review
9.5/10
Amazing
Posted on Jun 14, 2024
The price for this place is definitely for the location. My goodness...what a beautiful place this hotel is located. Surrounded by mountains and the ocean. The rooms itself are outdated and but fairly clean nonetheless. Our Aircon wasnt great...which wasn't helpful as the weather was upwards of 30degrees. But all in all. We loved our stay. Hard to beat the location!
Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you enjoyed our beautiful location surrounded by mountains and the ocean.It truly is a unique and stunning setting, and we are glad it added to your overall experience.We apologize for the outdated condition of the rooms.We have not yet renovated this area, but please rest assured that we pay meticulous attention to cleanliness to ensure your comfort.Regarding the air conditioning, we understand your concern.Currently, our system is centrally controlled, making individual room adjustments challenging.However, we are considering the possibility of installing individual air conditioning units in the future renovations to better meet our guests' needs.We appreciate your understanding and look forward to welcoming you back for another stay.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa
Christy Kwong
Classic Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in Nov 2024
Couple
8 review
7.5/10
Posted on Dec 11, 2024
They provide drink and snacks bar at the night. Traditional style resort, it’s seem old even they said they renew recently, they use old style tv, no usb charge for mobile phone. If u have low budget and drive , can try.
Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are delighted to hear that you appreciated the availability of our drink and snack bar during the night and the traditional ambiance of our resort.Regarding your comments about our facilities, we would like to provide some clarification.While we undertook renovations during our rebranding in April 2024, these were limited to specific areas such as the restaurant and the lobby in front of the large communal bath.Most other parts of the property, including the guest rooms, have retained their original design since the establishment of our resort over 30 years ago.We understand that some of our amenities, like the TV and lack of USB charging ports, may feel outdated to modern travelers.Your feedback is valuable to us as we continue to assess potential areas for improvement in the future.Thank you for recommending our resort to travelers on a budget who are driving.We hope to have the opportunity to welcome you back and provide you with an even better experience.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa