VIA INN NAGOYA SHINKANSENGUCHI JR-West Group Reviews
VIA INN NAGOYA SHINKANSENGUCHI JR-West Group
4-5 Takebashi Cho, Nakamura Ward, Nagoya City, Aichi Prefecture, 453-0016, JapanView Hotel Details
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Guest Reviews of VIA INN NAGOYA SHINKANSENGUCHI JR-West Group
9.1/10
Great
460 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.3
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All reviews(460)
Positive reviews(454)
Reviews with photos/video(122)
Near shopping area(57)
Convenient for shopping(46)
Easy to get around(39)
Small room size(28)
Friendly front desk staff(16)
Perfect for business trips(11)
Tasty food(11)
Nice bathtub(8)
Negative reviews(6)
Guest User
Twin Room Non Smoking
Stayed in Jun 2025
Travelling with friends
8 review
9.0/10
Great
Posted on Jul 23, 2025
Good location, close to coffee shop and family mart is just downstairs.
Response from Property: Thank you very much for staying at Via Inn Nagoya Shinkansenguchi. We are also honored to receive your kind words about the location.As you mentioned, our hotel has a Family Mart on the first floor, which has been well received by other guests.Thank you for taking the time to post a review today despite your busy schedule.All of our staff look forward to welcoming you back again. Manager, Via Inn Nagoya Shinkansenguchi
gigigigigi
Double Room-Non-Smoking
Stayed in Apr 2025
Travelling with friends
8 review
10/10
Outstanding
Posted on May 24, 2025
stayed there to travel to see Stray Kids concert in shizuoka. small rooms but close to station, friendly staff, amenities, self-laundry ~ one happy guest.
Response from Property: Thank you for using Via Inn Nagoya Shinkansenguchi.I see you went to the Stray Kids concert.It's very popular, so there were many people staying at our hotel for the same reason.The atmosphere of a concert is out of the ordinary and very stimulating.We are glad that you had a wonderful memory.We are very happy to hear that you were satisfied with your stay at our hotel.If you have the opportunity, such as when your favorite artist holds a concert, please come to Japan again.We hope that you will consider staying at Via Inn when that happens.All of our staff look forward to welcoming you back.Thank you for your review.Manager of Via Inn Nagoya Shinkansenguchi
Cheylyn
Double Room-Non-Smoking
Stayed in Aug 2025
Travelling with friends
9 review
9.5/10
Amazing
Posted on Sep 7, 2025
There is a family mart downstairs and few cafes around the hotel. About 7 minutes walking distance from JR Nagoya station. Extra few minutes walk from Meitetsu Nagoya station. The staffs are helpful and friendly. I also stored my luggage with hotel reception before check-in time.
Response from Property: Thank you for staying at Via Inn Nagoya Shinkansen Exit.Our hotel is within walking distance of Nagoya Station. You can store your luggage at the front desk before check-in on the day of arrival or on the day of check-out.Additionally, guests have mentioned that the 24-hour convenience store on the first floor is very convenient.We were delighted to meet you during this beautiful season of cosmos flowers.We would be honored if you would choose our hotel again when visiting Nagoya.VIAINN Nagoya Shinkansen Exit Manager
Guest User
Double Room-Non-Smoking
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 30, 2025
Nice place. Close to stations. Easy to get to places. A convenient store right next to it. Highly recommend.
Response from Property: Thank you very much for staying at Via Inn Nagoya Shinkansenguchi. Our hotel is within walking distance from Nagoya Station.There is also a convenience store on the first floor of our hotel, which has been very well received. We hope you will use our hotel when you visit Nagoya. Thank you for taking the time to post a review. Manager of Via Inn Nagoya Shinkansenguchi
spyeeew
Twin Room Non Smoking
Stayed in Jan 2025
Family
25 review
10/10
Outstanding
Posted on Feb 24, 2025
Good location just diagonally opposite the JR station less than 5 min walk. The staff and friendly and helpful.
Response from Property: Thank you for staying in our Via Inn Nagoya Shinkansenguchi. We are so happy to know that you are satisfied with your stay and to receive good compliments regarding location and staff service. As you mentioned, it will take only 5 to 7 minutes from Nagoya station.Thank you so much for taking your time to give review in your busy schedule.We look forward to see you again in future.Via Inn Nagoya Shinkansen Manager
Siska Desnanda
Double Room-Non-Smoking
Stayed in May 2025
Travelling with friends
2 review
8.0/10
Very Good
Posted on Aug 6, 2025
Good,
Response from Property: Thank you for staying at Via Inn Nagoya Shinkansenguchi.We are very pleased to hear that you had a comfortable stay. Thank you for taking the time to write a review despite your busy schedule. We look forward to welcoming you back soon.Manager, Via Inn Nagoya Shinkansenguchi
Porfarng
Double Room-Non-Smoking
Stayed in Mar 2025
Couple
5 review
9.0/10
Great
Posted on May 2, 2025
Good service, good location, small room
Response from Property: Thank you very much for staying at Via Inn Nagoya Shinkansen-guchi.We are glad that you are satisfied with the traffic environment and our services.We look forward to welcoming you back to Nagoya and staying at Via Inn Nagoya Shinkansenguchi.Via Inn Nagoya Shinkanguchi Manager
Anonymous User
Double Room-Non-Smoking
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 13, 2025
great value. good walking distances to nagoya station (around 5 min walks). good inroom tv which can use to watch netflix, youtube, and other apps.
Response from Property: Thank you for staying at the Via Inn Nagoya Shinkansenguchi.We are very pleased to hear that you had a comfortable stay.As you mentioned, our hotel is located just a 5-minute walk from Nagoya Station, making it extremely convenient.We hope that you will use our hotel again when you visit Nagoya.Manager, Via Inn Nagoya Shinkansenguchi
CHI WAI
Twin Room Non Smoking
Stayed in Jul 2025
Family
2 review
6.0/10
Posted on Aug 6, 2025
The facilitates are a bit old but still clean. No hotel car park makes it inconvenient.
Response from Property: Thank you for using Via Inn Nagoya Shinkansenguchi.We also appreciate your praise for our cleanliness.We have a flat parking lot that can accommodate up to four cars. It is first-come, first-served, so please inquire at the front desk upon arrival.If the parking lot is full, please use a nearby paid parking lot.Thank you for taking the time to post a review despite your busy schedule. We look forward to seeing you again.Manager, Via Inn Nagoya Shinkansenguchi
Greg F.
Double Room-Non-Smoking
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 30, 2025
The check-in process was smooth and efficient. The room was clean, comfortable. Staff were consistently courteous and helpful, enhancing the overall experience. The price point was excellent for the quality of service and amenities provided—great value for money.
Response from Property: この度はヴィアイン名古屋新幹線口をご利用いただきましてありがとうございます。お褒めの言葉を頂き大変嬉しく思います。これからもお客様に満足していただけるようなサービスを提供できるよう努めて参ります。また名古屋へお越しの際は当館をご利用いただけますと幸いです。ヴィアイン名古屋新幹線口 支配人
PL
Single Room A-Non-Smoking
Stayed in May 2025
Solo traveller
3 review
10/10
Outstanding
Posted on Jun 18, 2025
The hotel staff are welcoming and the room was neat and clean. The housekeeping is upon request and the amenities are great. Literally just need to bring yourself and clothes. They provide robe and toiletries. There is a convenient store at the lobby. Washing machine and dryer is available to use with coins too.
Overall I had a great stay.
Response from Property: Thank you for staying at the Via Inn Nagoya Shinkansenguchi. We are also very happy to receive your compliments, hope you had a great stay in our hotel.Thank you for taking the time to post a review today despite your busy schedule. We look forward to welcoming back you soon. Manager, Via Inn Nagoya Shinkansenguchi
Ngok Lun
Double Room-Non-Smoking
Stayed in May 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on Jun 18, 2025
Excellent service. Those staff were friendly and hospitality. I recommended others to reserver this hotel when you travel to Nagoya
Response from Property: Thank you for staying at Via Inn Nagoya Shinkansenguchi.We are very pleased to hear that you were satisfied with our hotel's services and the attitude of our staff.Please be sure to stay with us again the next time you visit Nagoya.All our staff look forward to welcoming you again.Manager, Via Inn Nagoya Shinkansenguchi
FaFa 5G
Twin Room Non Smoking
Stayed in Apr 2025
Couple
2 review
7.0/10
Posted on May 31, 2025
Convenient location around 5-8 mins walk to station. Family mart is right at G/F of hotel with many restaurants nearby.
Response from Property: Thank you very much for staying at Via Inn Nagoya Shinkansenguchi. We are very happy to receive your kind words regarding the location of our hotel. As you mentioned, there is a Family Mart on the first floor of our hotel, which has been well received by other guests. Thank you for taking the time to post a review today despite your busy schedule. All of our staff look forward to welcoming you back again. Manager, Via Inn Nagoya Shinkansenguchi
Ada yeoh
Double Room-Non-Smoking
Stayed in Sep 2024
Couple
1 review
9.0/10
Great
Posted on Oct 28, 2024
Had a great short stay here. The bed is very comfortable. Although the toilet is small, it is quite complete. It can even fit a bath tub. Overall, it is very clean and comfortable.
Response from Property: Thank you for staying at Via Inn Nagoya Shinkansenguchi.Thank you for your wonderful post.I hope your trip to Nagoya was a pleasant memory.It's always exciting to see places you've never seen before and eat things you've never tried before.If you visit Nagoya again, please add this place to your list of favorite places.Take care of your health and avoid catching a cold.We look forward to seeing you again.Manager
Anonymous User
Economy Twin Room-Non-Smoking
Stayed in May 2025
Travelling with friends
3 review
8.0/10
Very Good
Posted on Jun 10, 2025
great location, few minutes walk from Nagoya Station. but the room is extremely small
Response from Property: Thank you for using Via Inn Nagoya Shinkansenguchi.We hope you had a comfortable stay.Please feel free to contact us if you need anything.Thank you for your valuable feedback regarding the room. We cannot make improvements immediately, but we will do our best to make improvements.As you said, our hotel is located about a 7-minute walk from Nagoya Station, so it is very convenient.We hope you will use our hotel again when you visit Nagoya.Manager, Via Inn Nagoya Shinkansenguchi