Galactic G-Luxe Hotel

Worst hotel experience ever (Part 1) First: The front desk is dishonest and is suspected of giving positive reviews. When I checked in, the front desk asked me to add me on WeChat and hoped that I would leave them a positive review. I asked if I remembered that the room I booked included breakfast, but the front desk said it didn't. I was too lazy to check at the time, so I just said yes and added WeChat. There may be many customers who write good reviews for them like this. But I personally feel that it is a bit outrageous to write that the service I purchased is a gift from you. I also want to write you a good review because of this. Second: There is a big problem with the hotel’s cleanliness. I just read other reviews of their hotel on In the first room I stayed in, there were cigarette butts in the toilet and cigarette ashes on the toilet floor. I called and changed to another room, but the hotel front desk told me to pack my things and go downstairs to get the room card and change by myself (if the hotel has its own problem and requires the customer to change rooms, shouldn't someone come up to apologize to the customer and ask the customer to change) Another room?) I felt uncomfortable at the time, but I still finished packing, dragged a big suitcase downstairs, and changed rooms. Third: The sound insulation of the hotel is poor, and the management staff is watching the show. At one or two o'clock in the morning, there was a loud quarrel next door, which woke me up and my heartbeat was very fast. I called the front desk and they said they would find someone to communicate with me. About twenty minutes later, the noise from the next door was still going on, so I called the second time. The front desk said that they had communicated with me and there should be no more noise. I said the quarrel is still going on, and if you don't resolve it, I will have to go find them myself. The front desk said yes. After waiting for ten minutes, there was still noise next door. I couldn't stand it anymore because I couldn't sleep at midnight, so I slapped the wall and asked if I could keep the noise down. The room next door was quiet for a while, and then someone started knocking on my door. I asked who it was, but no one answered, and they kept knocking on the door. I called the front desk and asked, "Did someone come up and knock on my door again?" The front desk said that a staff member was coming, so they probably knocked on the wrong door. I thought the staff was about to open the door, but the guy next door knocked on the door and said, "What do you mean by smashing the wall at night?" I told the front desk that it was knocking on my door again from next door. Please send security personnel up. I didn't open the door at the same time, and the big brother next door also kept banging on the door and cursing people. After waiting for about seven or eight minutes, another voice appeared before I dared to open the door. The big brother next door was standing in the middle of my door wrapped in a bathrobe, and a master in maintenance clothes was standing at the door next door. I asked him if he was the front desk of the hotel, and he said yes, and he didn't hear another word he said the whole time. The big brother next door continued to curse and said, why are you smashing the wall at night? If you think I am making a noise, you can call the front desk. Why do you smash the wall? I said I called him, and called him twice, but they said they were looking for you. The eldest brother said that no one was looking for them, which shows that the hotel did not look for them at the beginning, which led to the escalation of the matter later. Then the wife of the eldest brother next door suddenly got irritated and rushed out of the room and stood very close to me. She pointed at my nose and cursed: I spent money, why can't I talk in the room. If you have money, go and build a villa area to live in. I smelled a very strong smell of alcohol and was very scared at the time. I said, can you calm down and stand back. I was very scared. At the same time, I looked at the hotel "maintenance" guy who was the only one present and said, "I hope he can help me stand in the middle. At least he won't be so close to me. I feel very dangerous." The maintenance brother continued to stand at the door next door with his hands on his hips, watching the show. At this time, the brother and sister next door were already scolding me in my face. I said you were so close to me and I was going to call the police. The elder sister next door said, if you have the guts, you should repay it. I then called the police. When I picked up my phone to call the police, the maintenance man took a step forward, but still said nothing. When I called the police, the couple next door kept standing close to me and cussing me. The police asked me the name of the hotel. I asked the maintenance man the name of the hotel. The maintenance man looked at me and said nothing. Later, I felt that the woman was about to take advantage of me, so I closed the door and called the police. Later, I heard another voice joining in at the door. I couldn't hear the specific words, but it was probably the woman who kept scolding me and saying I was awesome. Didn't she call the front desk if she was too noisy? Now she wants to call the police. Then the newly added voice said, yes, yes, why should we call the police, right? (I thought to myself, your staff was standing five meters away from me. When I was beaten by this couple, should I call the police to check my injuries?) Later, I heard the neighbor being persuaded to go back to the room, and I also called the police. , he opened the door again and saw a man wearing a SWAT uniform and the maintenance master. I asked them: What is the situation now? The SWAT officer looked at my pajamas up and down and said, "I also want to ask you what's going on?" I don't quite understand why the SWAT master came up and questioned me. I asked him: Who are you? He may have realized that his behavior was not appropriate, so he said that I was called by the hotel front desk to understand the situation. After I explained the situation, the SWAT officer offered no solutions and said, "You called the police, right?" Then go back to your room and wait for the police to come. When the police come, we will bring them up to deal with it for you. I went back to the room by myself and still heard the next door yelling at me very loudly. After a while, the police called to inquire about the situation, and I told them that the couple was no longer at my door. The police said that since they were back in their room now, there was nothing they could do if the police came. Let me ask the hotel to change rooms first, and then call them if anything happens later. I then called the front desk and mentioned that I needed someone to come up and work with me to pack my stuff and move it to a new room. Finally, a manager came up. He probably saw my camera and also saw me taking video recordings. The entire process was smooth. It was also the first time I heard all these bad experiences throughout the afternoon: I'm sorry. , this experience is indeed a bit bad. Today I discussed the situation with the hotel staff. The hotel staff asked me to choose one of two options (either refund one night's room fee without giving a negative review, or give a negative review without refunding the check-out fee). I don't understand why this hotel has been Use the customer's reasonable rights and interests as a replacement (breakfast is one, this is two). Later, when they saw that I insisted on giving a negative review, they checked out the monitoring and said that the hotel staff carefully coordinated the entire process and did not ignore it. I would like to ask, if the hotel staff were coordinating or protecting my safety, would I call the police? I then mentioned that there was a recording of the police report, and I could provide it to them if needed to see if the staff had any coordination when the other couple was insulting each other, and the hotel kept silent. Then they said that I refused to communicate (the reason was that I would not answer their voice calls). I expressed the situation and needs via WeChat at 9 o'clock in the morning. The other party called me by voice without any prior communication, not to mention that I would not stay still for a second. I stare at my phone and wait for their manager to call me. Even if I don't answer, why are they refusing to communicate? I don't know if it's because they can't send texts or they don't want the texts to leave evidence. The city night view room I booked is the so-called night view in the picture. Next door is an office building and downstairs is a waste dump.

The front desk guy Berry provided great service. My friends and I stayed here. The arrangements were very thoughtful and the surrounding area was very convenient. I will come here again next time. Great.

The cleaning lady Hu on the 15th floor is very enthusiastic, careful, efficient, and has a very good service attitude. The customer service Xiao Wan is also enthusiastic, very gentle, and efficient.

Clara at the front desk provided good service and was very friendly. The hotel environment was very good.

Berry's service was excellent, and he gave us free breakfast and upgraded our room. It was a great experience.

Good location, convenient travel, rich breakfast, clean and hygienic.