Jiangsu Phoenix Palace Hotel

This was my first time bringing my child to Nanjing, and the hotel experience was truly terrible! 1. The room facilities are quite old; it hasn't been renovated in years. They claim the room is 30 square meters, but it's actually very small, only about 10 square meters. 2. The room's cleanliness was subpar. Before I even used the bath towel, I found two long strands of hair on it and threw them in the trash. 3. Yesterday, the temperature was 30 degrees Celsius, and after an hour of the air conditioning running, the room was still 29 degrees. It was unbearably hot. There was a fan in the closet, which I quickly pulled out to use. I called the front desk, and a technician came up and worked on it for a while before the temperature finally came down. 4. There's road construction going on downstairs, and it's incredibly noisy. We couldn't even open the window. 5. The building's window panes were exceptionally dirty. It's the first time I've seen hotel windows this dirty; everything outside looked hazy and unclear. 6. My child, who is over 9 years old and under 1.5 meters tall, was stopped by staff at breakfast and charged 38 yuan with a POS machine. And the breakfast itself was indescribable – there was hardly anything to eat, just two or three kinds of cheap bread and some stir-fried cabbage. It was absolutely not worth it. This first trip to Nanjing and staying at this hotel was just... wow: it was the first time I had to use a fan because the hotel's AC wasn't working; the first time I saw such dirty window panes; and the first time a hotel charged my child 38 yuan for such a poor breakfast. I will never come back here again, not even for 200 yuan...

This stay exceeded my expectations! The hotel is very conveniently located near bus and subway stations, saving a lot of time and effort for getting around. The room was spotlessly clean, with excellent natural light and good facilities. The bed was very comfortable, and the view from the window, both day and night, was beautiful, overlooking Xuanwu Lake. The front desk service was attentive, and they responded quickly to any issues. The overall environment was quiet, and the value for money was great. It's perfect for both business trips and leisure travel, highly recommended! The front desk staff were very thoughtful and provided personalized service. Well worth a positive review.

I've stayed here multiple times, and the overall experience is consistently good. As an established hotel, the service and environment are superior to average hotels. The higher floors are newly renovated, while the lower floors still have a millennium-era style. Although older, they are still comfortable. It's a great choice for accompanying travelers. The subway is right next door, and it's very close to scenic spots.

Overall, it's an average stay. The front desk staff were very friendly and efficient with check-in, patiently answering any questions. Their service is definitely commendable. The hotel's location is good, but the rooms are a bit dated in terms of decor; the furniture and furnishings feel old-fashioned. The biggest issue is the air conditioning – it's not very effective. Even on the lowest setting, the room doesn't cool down much, which makes it a bit warm at night during summer. I hope they can upgrade their hardware facilities.

I stayed in a high-floor king-sized room with a fantastic panoramic view of half of Nanjing. It's also very close to Hunan Road, with plenty of food options like Jiming Soup Dumplings. It's a great area for a stroll. The area downstairs isn't exactly quiet, but it has a wonderful atmosphere overall, with everything you need: food, shops, and 24-hour convenience stores. I found the hotel's overall decor and design to be quite historical, what I'd call 'old money' style. However, when I opened the mini-fridge under the cabinet and saw 'Haier' written on it, I still thought, 'Yep, definitely old money.' The hotel staff were incredibly helpful, patient with guests, and attentive in answering any questions. At night, the soundproofing was decent, and it was quite quiet for sleeping.

The hotel is right next to Xuanwu Lake, a little bit far from the metro station, but acceptable. There's a mall nearby, so it's quite convenient for dining. The overall hotel environment is pretty good, and the staff are friendly. However, the room facilities are a bit old, and there were some stains on the sofa chair. Also, there was a constant strange noise, I'm not sure if it was from upstairs or the exterior wall, which affected my rest a bit.

An established 4-star hotel. The lobby is very nice, and the rooms are spacious with well-maintained facilities. Parking can be a bit tight, but it's less than a 10-minute walk to the subway station.

Excellent! The room was very large and spacious, and super clean. Being on a high floor, it was incredibly quiet. It's also very close to Xuanwu Lake and the Metro Line 1, which makes getting anywhere super convenient. Highly recommend!