The Ritz-Carlton, Nanjing

An Unforgettable Stay at Ritz with Exceptional Service! I recently had the pleasure of staying at this wonderful hotel, and I can confidently say it exceeded all my expectations! From the moment I arrived, the staff greeted me with warm smiles and genuine hospitality that made me feel right at home. The room was impeccably clean, beautifully decorated, and incredibly comfortable, amazing high rise views — the perfect retreat after a long day of travel and sightseeing. Every detail, from the plush bedding to the thoughtful amenities, was carefully considered to ensure a relaxing stay. What truly set this hotel apart was the outstanding service provided by the staff, particularly officers Ms Aria and Ms Rosanna . They were attentive, friendly, and went above and beyond to accommodate every request with a positive attitude. Whether it was recommendations for local attractions, best local restaurants, arranging transportation, or simply checking in to ensure my stay was perfect, their dedication was evident. The dining experience was equally impressive, with delicious meals served promptly by courteous staff who made every visit to the restaurant a delight. Overall, this hotel offers the perfect combination of comfort, style, and exceptional service. I wholeheartedly recommend it to anyone looking for a memorable and hassle-free stay. Will definitely stay at Ritz Nanjing again.

My stay at the Ritz Carlton Nanjing was full of twists and turns. Somehow, they hadn’t checked the room for problems before letting guests check in. The air conditioners were off even the housekeeping said the temperature would be dropped after 10 mins, the technician came and said the air cond unit's engine was off. The shower water pressure was unstable, freezing during use, and the gap at the shower door is too wide, causing water to leak out. The TV next to the bathtub couldn’t be used at the beginning, it turned out the remote control was out of battery. Overall, the design style of the room combines modern Chinese and Western vintage elements. You can spend your lazy afternoon with a cup of Yuhua tea in your room. The spa, gym, and pool are located on the 40th floor. The masseurs and staff are professional and friendly. You could enjoy your me-time or work out in a relaxing atmosphere. Special thanks to Zoey and Yuki, very generous and helpful staff. Honestly, my 5-star service goes to the manager, Mr. Gray, at the executive lounge, he provided outstanding service! He is very genuine and sincere. He knew that our return flight was delayed and offered us the opportunity to rest in the lounge until we were ready to leave. Besides, there is one more staff Mr. Jon from the concierge, he recommended us to go to several local places in Nanjing to try the local food, exploring the traditional Nanjing in a different way. Thank you Gray and Jon once again!! Hope to see you 2 in the future!

Celebrated my Anniversary here at their club rooms and love it so much. The staff are very attentive to your needs and lounge food is good👍 Views are amazing!

The doorman just standing there looking tall and cute watching me stare at the trunk waiting for him to offer to pick up my bags. How can a $400/night hotel be this bad at service. I can't really understand it. On top of this, they keep calling me when I'm clearly looking for a late checkout. Interrupting my sleep. The customer service here is literal crap compared to even $100/night hotels in Nanjing The manager is a good guy tho

A fabulous stay! We took our daughter and went with another couple and their son for a short getaway. The location and amenities were excellent. The breakfast and dinner were delicious. Overall we had a very pleasant time and hope to go back.

🌰 very good, great view, food and location