No.2 Huangpu Road, Xuanwu District, Nanjing, Jiangsu, ChinaView Hotel Details
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Crystal Hotel (Nanjing Museum) Guest Reviews
9.6/10
Excellent
4263 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(4263)
Positive reviews(4194)
Reviews with photos/video(462)
Friendly front desk staff(393)
Large rooms(274)
Quiet & comfortable(257)
Delicious breakfast(193)
Close to scenic area(114)
Good sound insulation(82)
Has rooms for families(49)
Easy to call taxis(24)
Negative reviews(69)
Guest User
Business Queen Room
Stayed in Nov 2024
Solo travellers
7 review
9.0/10
Great
Posted on Dec 23, 2024
Staff and location of the hotel is superb however from the car park to the hotel is not user friendly. Besides its a distance walk away, the path is not flat. You need to either detour or lift your luggage to cross over the kerb.
Response from Property: Dear guest: Hello! Thank you for your choice and valuable suggestions. We will definitely consider and adopt your feedback, striving to bring you a more perfect stay experience next time. Looking forward to your next visit! Hotel General Manager: jessica
Guest User
Family-friendly Family Room
Stayed in Nov 2024
Family
4 review
10.0/10
Outstanding
Posted on Dec 29, 2024
nice Hotel
BF standard , staff are friendly n helpfull
Metro not very Far walking from Hotel
Response from Property: [Gym] [Dryer] Dear guest: Hello, we have always been adhering to the "customer-centric" service concept and have been committed to providing guests with a satisfactory stay experience. Whether you are on a business trip or a vacation, it is the best choice. Thank you again for choosing us among many hotels, and thank you for your affirmation and recognition of the hotel in all aspects. We will work harder to strive to make you 100% satisfied when you come next time. Every employee of Orange Crystal adheres to the service concept of treating guests like relatives and friends and looking at problems from the perspective of customers. We treat every guest as a family member and use our most sincere, enthusiastic and caring warmth to make you feel truly at home. Thank you again for your affirmation of our work and I sincerely look forward to meeting you again. Hotel General Manager: Li Huijie
Guest User
Deluxe Suite
Stayed in Apr 2024
Solo travellers
7 review
10.0/10
Outstanding
Posted on May 5, 2024
Had a fantastic stay here! The room was lovely and clean and the bathtub was amazing. Staff was helpful and the breakfast was good. The location is just a ten minute walk from the metro station. Would definitely recommend!
Response from Property: Dear guest: Hello! Thank you for your affirmation of Orange Crystal. We attach great importance to your stay experience. We are very happy and satisfied that your stay meets your expectations, comfort and warmth. Orange Crystal is committed to leaving good memories for every guest. We know that service is endless. We promise to continuously optimize and expand more possibilities so that you can get better relaxation and stretch here. Your partner on the journey, and look forward to meeting you again. Hotel General Manager: Li Huijie
LeeJacqueline
Family-friendly Family Room
Stayed in May 2024
Family
1 review
9.5/10
Amazing
Posted on Jun 11, 2024
Service is excellent! Laundry service is free and breakfast is good to try out Nanjing local food.
Ms Cherry is very friendly and warm, with excellent service. Room is spacious with two rooms and two toilets.
Response from Property: Thank you very much for your comments! We are glad to hear that you are satisfied with our service, especially about our laundry service and breakfast. Nanjing's local cuisine is really worth a try, and we are glad that you like them.Ms. Cherry is a member of our team, and her friendliness and enthusiasm have always been the pride of our hotel. We are glad to hear that you think so highly of her. We will continue to work hard to provide you with better services. Looking forward to your visit again!
smartishlee
Family-friendly Family Room
Stayed in Oct 2023
Family
4 review
9.5/10
Amazing
Posted on Dec 3, 2023
Clean, spacious room for family of 4, good service and best value for money. Although the Location is near to attractions places but you still need to get taxi or otherwise need to walk very far. Overall happy with the stay.
Response from Property: 尊敬的賓客,您好!感謝您入住桔子水晶南京博物院酒店並給予我們的認可及評價。桔子水晶是一家設計師酒店,秉承一店一設計,打破了傳統酒店千篇一律的裝修風格,每家酒店都有自己的故事。您在住期間對房型有任何要求,都可以通過撥打房間電話“9”聯繫前台幫您調整喜歡的房型。酒店總經理:郭振宇
Teacher Harry
Business Queen Room
Stayed in Mar 2024
Solo travellers
81 review
9.5/10
Amazing
Posted on Apr 27, 2024
This is a nice place. The location is beautiful and well situated to see many of the sights in Nanjing.
I don’t understand why they have guests fill out paperwork that doesn’t seem to be required anywhere else I’ve stayed.
Response from Property: Thank you very much for your evaluation of our hotel. We are glad that you like the environment and location here. Nanjing is a very beautiful place. Once again, all the staff of the hotel would like to express our gratitude for your support and trust. We will continue to work hard to provide you with a better accommodation experience. Welcome to come back again next time.
Yifei
Business Queen Room
Stayed in Aug 2023
Couples
2 review
10.0/10
Outstanding
Posted on Sep 21, 2023
Very comfortable and clean room. There is also a smart home function where you can control everything like lights, curtain, TV, aircon, music, through voice control. Very convenient and comfortable
Response from Property: 尊敬的賓客,您好!感謝您入住桔子水晶南京博物院酒店並給予我們的認可及評價。桔子水晶是一家設計師酒店,秉承一店一設計,打破了傳統酒店千篇一律的裝修風格,每家酒店都有自己的故事。您在住期間對房型有任何要求,都可以通過撥打房間電話“9”聯繫前台幫您調整喜歡的房型。酒店總經理:郭振宇
Anonymous User
Deluxe Queen Room
Stayed in Aug 2023
Solo travellers
14 review
10.0/10
Outstanding
Posted on Sep 15, 2023
The room is spacious, AI control, just call out Xiaodu, Xiaodu😁😁, traffic stops nearby, convenient to most sightseeing spots.
Response from Property: 尊敬的賓客:您好!感謝您對桔子水晶的肯定,我們非常注重您的入住體驗,對於此次入住能讓您達到期望、舒適温馨,我們感到非常高興和滿足。桔子水晶致力為每一位客人留下美好的回憶,我們深知服務無止境,我們承諾會不斷去優化和拓展出更多的可能性來,讓您在這裏得到更好的放鬆和舒展。您旅途中的夥伴,也期待與您再次相會哦。酒店總經理:郭振宇
Guest User
Double Room
Stayed in Sep 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Oct 27, 2023
that is a very beautiful hotel
I love this hotel and will back again
Response from Property: 尊敬的客人:您好,我們一直秉承“以顧客為中心”的服務理念,一直致力於賓客滿意的入住體驗,無論您是商務出差還是旅遊度假都是最好的選擇。再次感謝您在眾多酒店之中選擇了我們,更感謝您對酒店各方面的肯定及認可,我們會更加努力,爭取您下次來的時候還能夠做到讓您100%的滿意,每一位桔子水晶的員工都秉承着待客如親友、從顧客角度看問題的服務理念,把每一位客人都當做家人一樣,用我們最真誠,最熱情,最貼心的温暖,讓您體驗真正的賓至如歸,再次感謝您對我們工作的肯定,衷心的期待與您的再次相遇。酒店總經理:郭振宇
Anonymous User
Business Queen Room
Stayed in Nov 2022
Couples
4 review
10.0/10
Outstanding
Posted on Dec 6, 2022
Loved it 😍 .The place was really clean and the reception staff is very kind and lovely.The cleaning staff is very kind as well.could have extended my stay😊
Response from Property: The air is sweet to meet you, and meeting you is the best time. Happiness is your company for Little Orange, and your satisfaction is Little Orange's constant pursuit. Little Orange has always been there, remember to come often!
美丽木兰
Business Queen Room
Stayed in Nov 2022
Travel with friends
1 review
7.5/10
Posted on Feb 6, 2023
Beautiful hotel , can’t wait to book once again.
Response from Property: Thank you for your heartwarming review. Xiaoju feels extremely honored. It is what we should do! Ten miles of spring breeze is not as good as you. We clean each room carefully to give you a home-like experience. The hotel is located at the east gate of the Eastern Theater Command. There are scenic spots such as the Ming Palace, the Museum, and the Presidential Palace nearby. I wish you a happy life!
Guest User
Business Queen Room
Stayed in Jan 2024
Couples
4 review
10.0/10
Outstanding
Posted on Feb 16, 2024
Hha ha yeah that’s why
Response from Property: 尊敬的賓客:您好!感謝您對桔子水晶的肯定,我們非常注重您的入住體驗,對於此次入住能讓您達到期望、舒適温馨,我們感到非常高興和滿足。桔子水晶致力為每一位客人留下美好的回憶,我們深知服務無止境,我們承諾會不斷去優化和拓展出更多的可能性來,讓您在這裏得到更好的放鬆和舒展。您旅途中的夥伴,也期待與您再次相會哦。酒店總經理:李慧傑
Mbali
Deluxe Suite
Stayed in Nov 2022
Couples
20 review
10.0/10
Outstanding
Posted on Jan 1, 2023
This hotel is so nice. The desk lady, 王思红 and her English name is Lareina, was so helpful and amazing. She helped me find places such a nearby hair salons, provided my every need. She is such an amazing person and definitely understand hospitality.
Response from Property: Dear guests: Hello! Thank you for choosing Crystal Orange Nanjing Museum Hotel and sharing your stay experience. We are very sorry to see that your check-in experience did not meet your satisfactory standards. We apologize for this. Let every guest enjoy the experience of being at home is our unremitting goal! Sincerely look forward to your stay again, our staff will actively communicate with you, understand your needs and create a perfect check-in experience for you!
Guest User
Deluxe Queen Room
Stayed in May 2023
Family
14 review
10.0/10
Outstanding
Posted on Jun 18, 2023
I like this hotel. Very affordable, comfortable.
Response from Property: 尊敬的客人:您好,我們一直秉承“以顧客為中心”的服務理念,一直致力於賓客滿意的入住體驗,無論您是商務出差還是旅遊度假都是最好的選擇。再次感謝您在眾多酒店之中選擇了我們,更感謝您對酒店各方面的肯定及認可,我們會更加努力,爭取您下次來的時候還能夠做到讓您100%的滿意,每一位桔子水晶的員工都秉承着待客如親友、從顧客角度看問題的服務理念,把每一位客人都當做家人一樣,用我們最真誠,最熱情,最貼心的温暖,讓您體驗真正的賓至如歸,再次感謝您對我們工作的肯定,衷心的期待與您的再次相遇。酒店總經理:郭振宇
Guest User
Business Queen Room
Stayed in Jun 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on Jul 3, 2024
good cool
Response from Property: 【免費停車】【美味早餐】尊敬的賓客,您好:感謝您百忙之中抽出時間幫我們做出點評 也很高興你對我們前台員工服務的認可 給你提供優質的服務是我們的服務理念,酒店位於市中心周邊。地理位置還是很好的哦!出差和旅遊都很方便 謝謝您的五分鼓勵。希望下次能給您帶來更好的入住體驗!您有任何需要請與我們總枱聯繫。我們24小時竭誠為您服務!祝您生活愉快!酒店總經理:李慧傑