The Jewel Hotel, New York Reviews

good location, nice staffs, clean room. Me and my collegue both satisfied with this hotel.

Good location. Clean room. High quality amenities. Recommend this hotel

I have stayed at this hotel before and there were some problems - see the reviews on ************ (basically saying that the chair in the room was broken, not only would it not be replaced, but other rooms could not be changed. As a result, I checked online and found that there were still many rooms!) At that time, I called the front desk and asked to speak to their duty manager, and they changed my room. This time I booked through Ctrip, and it was a renewal after booking one night elsewhere. Before the renewal, I had stayed in the room and left a lot of cosmetics on the sink. Obviously, this room could not be reached, not to mention the [Do Not Disturb sign]. When I checked in again at the hotel area at 2:30 pm, she told me that the room had been cleaned. What was a bummer this time was that the cleaner "threw away" my bottle of [Chanel], as well as some other odds and ends on the sink. I am a Ctrip Black Diamond VIP. I studied in the UK since I was a child. I have traveled internationally for so many years. This is the first time I heard that so many valuable items on the sink can be thrown away by the cleaner as "garbage"? ! I reasoned with them and asked to cancel the order. The woman at the front desk said that it was their duty to clean up and told Ctrip customer service that it was a "policy". I wanted to ask about the hygiene part and she said they were unwilling to receive it? ? ? Hotels around the world don't need to hang "Do Not Disturb" signs, right? Entering the room without permission, without calling to contact, and the things disappeared - what's the joke? ? I went to the trash cans in the cleaning rooms on the 15th and 14th floors to look for them, and the video showed that there was no Chanel either. I want to say that businesses nowadays are indeed accustomed to using means to deceive consumers. They want to say that the "policy" is strict. Who made the policy? The policy represents business. Every business organization must respect local laws. New York law protects tenants rights and warns hotels that do not comply with state laws. How dare you continue to charge me for entering the room and taking (throwing?) other people's things at will? ? ? From all these performances, the management and personnel of this hotel are all problematic, not to mention that when I stayed there for the first time, they asked me: Are you Asian? I suggest that Ctrip should create a rating function in the next few years to see which overseas hotels are the most ****** and which are more genuinely polite. There have been huge changes since 2016. I didn't encounter such unprofessional lies when I was in Cambridge, England. Ctrip customer service didn't mention the law when communicating with them, but only the policy. You will understand one day that you can't break the law when doing business.

Great location. The staff are friendly and helpful and I loved the free coffee in the lounge area!

Great location, most comfortable bed I’ve ever slept in. Loved the “living room” with coffee and the fillable water bottles on each floor.

Fantastic location! You can walk to Times Square, Broadway, Rockefeller Center and more! Fantastic staff as well. Highly recommend this hotel.

Great little gem of a hotel in the center of everything! Staff is terrific, rooms are well designed, beds very comfortable, free coffee and filtered water, easy walking distance to theaters and restaurants!

Very charming hotel located in midtown Manhattan. For location reference, Radio City Music Hall is on the same street and a half a block away in one direction and St. Patrick's Cathedral. Shout out to Sandy who took great care of us and gave access to the hotel lounge before our check-in so we can plan what to do. Our room on the 14th floor has the view of the cathedral which was beautiful and came equipped with a fridge and microwave. This property is also 2 blocks from the E and F train lines which brings us to the free shuttles in Queens that bring us to LA Guardia Aiport (LGA). Recommended for anyone staying within midtown Manhattan.

The location is great but be aware this hotel has no dining facilities other than a communal area with coffee and vending machines. If you just want a clean, well-supplied bed room, this is for you. The staff were very accommodating and allowed us keep our bags in storage on our checkout day as we had some meetings.

Small building but a place that has everything you need for a fun trip to NYC. Super nice and helpful staff, clean and comfy rooms. In front of Rockefeller Center and NBC Radio City Hall. Between 5th Ave and 6th, half a block from St Patrick’s Cathedral. Buses and metro stations close by. Will come back to it. For sure.

Hotel was in a good location, although heavy pedestrian traffic due to St. Patricks Day festivities. Good value for the stay.

The property is pristine, and its amenities so convenient and welcoming. A few steps away from 5th Avenue, Radio City, and the Rockefeller Center make this location prime. I can't think of a reason I would book anywhere else next time I am in NYC.

I enjoyed my stay on the 15th floor. It was quiet and private. I slept great both nights of my stay, and I will be back.

Exceptionally helpful staff. Nice room, facing away from the street, very quiet thanks to thick glass windows