The Ritz-Carlton New York, NoMad Reviews
The Ritz-Carlton New York, NoMad
25 W 28th St, New York, United StatesView Hotel Details
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The Ritz-Carlton New York, NoMad Guest Reviews
4.3/5
Very Good
54 review
Verified reviewsLocation4.3
Amenities4.3
Service4.0
Cleanliness4.4
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All Reviews(54)
Positive reviews(46)
Reviews with photos/video(1)
Negative reviews(8)
Mohammed Bilel
Superior Room, 1 King Bed, Non Smoking
Stayed in ม.ค. 2024
Family
1 review
Outstanding
Posted on 4 มี.ค. 2024
good place
Anonymous User
Room, 1 King Bed, Non Smoking
Stayed in พ.ค. 2024
Friends
3 review
Posted on 25 พ.ค. 2024
The room decoration is very ordinary, the only advantage is that it is a little new
The service is hard to describe, very bad, I have never seen such inadequate service in the Ritz, no enthusiasm, no smile, cold face throughout the whole process, even the shower gel and shampoo provided can be misplaced, two bottles of shower gel but no shampoo, I called and waited for a long time before it was delivered
No greetings, no hello, and the hotel seems to be holding activities every day, the tiny lobby is crowded with people
I feel what it means to be wronged after staying here once
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Guest User
Empire State Two Double Room
Stayed in ก.ย. 2023
Friends
4 review
Outstanding
Posted on 4 ต.ค. 2023
When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).
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Ryan.yan
Superior Room, 2 Double Beds, Non Smoking
Stayed in มิ.ย. 2023
Business travellers
34 review
Outstanding
Posted on 11 ส.ค. 2023
Looks very high-end, good service
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Bixia
Room, 1 King Bed, Non Smoking
Stayed in ก.ค. 2023
Family
8 review
Outstanding
Posted on 15 ก.ย. 2023
Very good very satisfied
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Guest User
Stayed in พ.ค. 2024
Business travellers
0 review
Outstanding
Posted on 4 พ.ค. 2024
First time at the Nomad and it did not disappoint. Usually stay at one of the Conrad locations as they are all suites so it’s great to have the space. Booked here and my Suite Night Awards cleared so got a handsome upgrade which helped set the stage. Club level is world class and the offering is the best I have seen, including the RC’s in Asia. Highly recommend the splurge for the f & b, the views and more importantly the service. Can’s single out anyone as they were all wonderful. Gym is fine, lobby is understated and the bell guys do a great job of welcoming you in. Will be back for sure!
Guest User
Stayed in เม.ย. 2024
Family
0 review
Posted on 18 เม.ย. 2024
My car was damaged with the valet and no one will get back to us. We have all the proof they asked for and gave them time to investigate but they won’t reimburse us or even call us back at this point. Very poor customer service. We are very frustrated
Guest User
Stayed in เม.ย. 2024
Couples
0 review
Outstanding
Posted on 14 เม.ย. 2024
My husband and I enjoyed a wonderful 4 nights here. A stunning brand new hotel with all the luxuries we had hoped for. Fabulous service (thank you Dan) and a beautiful room with the best view. Loved the bathroom, bath ammenities , robe and minibar. Highly recommend hotel in a great location.
Guest User
Stayed in เม.ย. 2024
Business travellers
0 review
Outstanding
Posted on 13 เม.ย. 2024
Sleek, modern, luxurious are all ways to describe The Ritz-Carlton, NoMad. Break-taking views paired with unparalleled service makes this hotel undoubtedly the top of NYC’s luxury market. The dining is great, club is relaxing and an oasis, and the entire team from doorman to front desk to housekeeping to the club lounge exude hospitality at the highest levels. This is a destination within a destination city!
Guest User
Stayed in มี.ค. 2024
Couples
0 review
Outstanding
Posted on 8 มี.ค. 2024
Fantastic, luxurious experience at the Ritz Nomad. We had a room on the 26th Floor with an amazing view of Lower Manhattan. The best part of this hotel is the service. The staff to guest ratio is very high and there was always a friendly person to assist. In particular, Ronnie was delightful and very helpful. She even suggested the house car to assist with transportation. The gentlemen at the door were always welcoming. Treat yourself to the tasting menu at Bazaar. It is well worth the money, I can’t wait to return.
Guest User
Stayed in ก.พ. 2024
Other
0 review
Outstanding
Posted on 15 ก.พ. 2024
Very expensive, very dimly lit, very posh. Small rooms, yet great bathroom and bed. The Club very much worth it, with great staff and versatile fare, both food and drinks. Yet at 1800 dollars a night everything should be fabolous, right? I was very impressed by it all and that's why I went: the experience what this hotel can offer. Yet, I doubt I would go again, simply because I was not made feel special in any other part or aspect than the club and that you can replicate with plenty of other establishments.
Passport54700265332
Stayed in ม.ค. 2024
Other
Outstanding
Posted on 24 ม.ค. 2024
This place was incredible. The room was well appointed with a very comfortable bed and the bathroom was incredible. I'm 5'6" and I was able to lay almost flat in the bathtub. We stayed in a room on a high floor and the view was just amazing. We didn't close the curtains once just so we could see out! I was here on business and we used the meeting rooms and catering and both were also fantastic. The hotel is really beautiful and in a convenient location. Staff was incredibly attentive and kind. Looking forward to staying here again some day!
Guest User
Stayed in ม.ค. 2024
Other
0 review
Outstanding
Posted on 16 ม.ค. 2024
I had stayed at the Ritz-Carlton Nomad several times during my short trips to NYC. I definitely enjoyed this hotel location. The rooms are spacious and modern, which I love about the hotel and used it every time I stayed here. At the high floor, the views are amazing. I had drinks at the bar/lounge downstairs on multiple occasions and truly enjoyed it. However, it could be busy on the weekends as NY people did come here for drinks and be seen before they dispersed to other places around town. If you stayed in the hotel, the staff would do their best to accommodates.
Guest User
Stayed in ม.ค. 2024
Solo travellers
0 review
Posted on 11 ม.ค. 2024
This is more like a Ritz Residence without kitchen instead of a real Ritz Carlton. The service was VERY different between staff and staff. Some staffs don’t have good attitude and even a little bit rude. But some staffs were very professional and friendly. They don’t really have a lobby area: they put front desk and concierge into a very small area at the first floor immediately after you get into the hotel, which is not what a 5-star hotel will do. Space are very limited in general including the room. Toothbrush and hair dryer is the very cheap version. The good thing is room is very new and the view is charming. This is the reason why I give 4 out of 5 rating.
Guest User
Stayed in ม.ค. 2024
Couples
0 review
Posted on 5 ม.ค. 2024
Great location. The worst staff I have ever experienced at a Ritz. Every person we encountered, from check in to the staff at the rooftop bar were rude and not at all welcoming. The roof top bar was empty so we walked in and sat down and they told us we had to leave because we didn't have a reservation. So we sat at the bar and waiting 20 minutes and still were not served. We checked in at 11PM and asked for a 1pm checkout. I am lifetime platinum elite and they couldn't t give me a 1PM checkout. They women at check in didn't even look. I did not experience one nice person who worked there. My daughter's apar**ent is nearby so i figured this is a good place for my wife and i to stay when we visit her. Very bad decision, back to the St. Regis, where i will say the service is exceptional. I think the Ritz Nomad should be great, nice location, decent amenities, but the staff ruins it. Maybe if they replaced the manager and did better training we would return. This is the first time i ever had a bad experience at a Ritz, which I stay in several nights a year throughout the world quite frequently.
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