The Ritz-Carlton New York, NoMad Reviews

Amazing stay and friendly staff

really good location

good place

The subway is right next to the hotel, which is very convenient. You must go to the bar upstairs. The scenery and food are delicious. My favorite thing about the room is the toilet, which is really beautiful.

The room decoration is very ordinary, the only advantage is that it is a little new The service is hard to describe, very bad, I have never seen such inadequate service in the Ritz, no enthusiasm, no smile, cold face throughout the whole process, even the shower gel and shampoo provided can be misplaced, two bottles of shower gel but no shampoo, I called and waited for a long time before it was delivered No greetings, no hello, and the hotel seems to be holding activities every day, the tiny lobby is crowded with people I feel what it means to be wronged after staying here once

Very good, worth recommending

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

Looks very high-end, good service

Very good very satisfied

I had an excellent stay at this hotel. The staff provided exceptional service, particularly Pauline at the front desk, who went out of her way to offer a box of tissues and bags when I was feeling unwell—a thoughtful gesture that was greatly appreciated. The bed was very comfortable, and the view from my room was truly outstanding. I highly recommend this hotel and would gladly return.

This is my third stay in 12 months. This is now my hotel of choice in NYC. Everything works from the fantastic location and a great team led by GM Bastian Germer. Check-in and check-out are flawless. The gym is small but effective. I tried all three F&B outlets, and each of them over-delivered on the experience. The concierge was helpful when needed. The doormen gave me an umbrella on the days when it was raining or forecasted to rain when I left for my meetings. I had dinner at Zaytinya, which was fun. I had drinks at Nubulez on the roof, which had great views. I had cocktails at the Bazaar Bar, where the bartenders were super efficient. If I had to find a fault, it was the fact that they would not serve my guest an espresso at the Lobby Lounge, stating it was after 9 p.m., but they were happy to serve us an espresso martini. I look forward to my next visit.

Used an upgrade cert (Platinum) and received a corner suite- sweet (3 days in advance). Mentioned 31st Anniversary and received a bottle of champagne and chocolate covered strawberries just after arriving. The view was great. Not complaint is the shower took one to warm and was only puddle warm at best. Called and they checked it out and said they would need to take the room out of service to fix. Defined moving for a night (only two night stay - using points). So if a hot shower is important check the water temp after checking in.

First time staying a Ritz-Carlton and somewhat disappointed. Expected it to be the same level of a Four Seasons or similar. To start, my reservation was made through Amex FHR which was not acknowledged nor was I given the standard FHR welcome letter that shows what benefits I would receive. I had to ask and only then did they explain the details, when I asked for more details about breakfast credit, was told to ask the restaurant directly. The room itself is nice but sort of one the small side. There is no dedicated space for suitcases/luggage so if you have more than 1 piece of luggage it’s gonna take up a good portion of the room. WiFi is pretty slow and enhanced speed for Bonvoy Gold and higher members did not seem any faster. The most annoying part are the elevators. The rooftop bar is a really happening spot and it felt like most of the people using the elevators are non guests heading up. Depending on time of day, especially evenings to late night, there’s usually 10-20 people waiting to go up, with additional 10 or so waiting in queue making the lobby and elevator bank crowded. There only 3 elevators and it felt hotel guests aren’t given priority and at times we were crammed in with people going up to the bar. There should’ve been a separate elevator for hotel guests and people going up to rooftop bar. Special priority should be give to guests, especially when you’re paying this much and it just didn’t fell that way. Sound proofing seems to be no existent, on the 16th floor we could hear constant honking and occasional loud music from street level. Rooms are very nice, and at this price point my expectations were high, and unfortunately was kinda disappointed. Most likely won’t be back again. Vibe I got is that it’s more like a party hotel than a luxury 5 star hotel.

I had a great stay at this hotel. The rooms were just awesome. Staying in a newly built luxury hotel with magnificent views with Ritz Carlton Service was the ultimate. Although I had an upgraded room, it appeared to me that all the rooms had views, which is uncommon in most of the high ends properties in Manhattan. The restaurants were awesome…both were operated by Jose Andres, so a great meal is almost guaranteed …if it’s dinner or breakfast. The rooftop bar was outstanding with great drinks and small bites…expensive but worth it. I found the service outstanding. Of interest is twice I ran into the general manager, Bastian, who was interacting with guests and staff. I rarely experience GMs in the US to be so visible. Joy the concierge was wonderful to interact with and has a wealth of knowledge to share. Valantina at the front desk was on top of several requests for me including early check in and locating me in a wonderful room. Luxury, service, views, great food, gorgeous new rooms…this is a real winner.