Hotel Novotel Nha Trang

I am still in Nha Trang. I booked 4 hotels for total 8 nights in Nha Trang. Novotel was the third hotel I stayed. Currently I am staying at the fourth. Of those four hotels I stayed (or staying), Novotel is the hotel I would visit again in the future. It isn’t the most expensive hotel of the four. But in terms of the benefit/cost ratio, Novotel comes the first. 1. Location is great. It’s located at the heart of Nha Trang, right in front of the beach. There are many restaurants near by. 2. Hotel has several parasols and chairs on the beach. They are free for the guests. Very convenient. 3. The staffs are great. Someone stole my passport right after check-in. I visited a massage shop before my room gets ready. And massager stole it while I was lying face down. (The massage shop was recommended by a hair cut shop right across the street. Be careful.) Of course I was mentally shaken. But the staffs were so helpful. They were concerned about my situation, and didn’t hesitate to lend me helping hands. They even proactively prepared some documents, in case I come across unforeseen situations. This sort of considerate gestures helped me calm down. This was a classy service. Also I can sense they shared my information to see they were so ready. I stayed at a cheaper hotel before Novotel. It had a bigger and newer building. These are what I experienced. It took three phone calls and three staff visits over two hours to open a safe that was locked from the beginning. And so many group tours. I was constantly surprised by their loud voices during the breakfasts. I even saw 5-6 shirtless young men sitting in front of the hotel chatting. No one stopped them. I was shocked. And those attitudes of front-desk staffs…. Don’t get fooled by photos. There was one person I wanted to thank before I leave Novotel. But he wasn’t on duty…. And yes, it was strictly massage. What are you thinking?

The hotel is very clean and well-organized. It’s in a great location, just a short distance from the attractions, which makes sightseeing really easy. The staff are super friendly and always happy to help. If you need anything, you can just ask them anytime. Plus, the sea view from the balcony is fantastic

very good horel

The hotel isn't new (est.2008) and looks old-fashioned but the room is clean and spacious. The view of the sea is stunning. Buffet breakfast was various but it was rather hot in the restaurant and the coffee machines didn't work properly. The room service was OK but I had to ask them to refill a shower gel bottle or gave back my own hangers. All in all, the hotel is very good.

Clean and well organized room. Friendly staff with great location.

Great hotel in a great location on the beachfront and right in the centre of the action. Great gym and spa on site.