Hilton Osaka Hotel

Hilton Osaka Hotel Reviews

Hilton Osaka Hotel

Umeda 1-8-8, Kita Ward, Osaka City, Osaka Prefecture, 530-0001, JapanView Hotel Details
Hilton Osaka Hotel
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Guest Reviews of Hilton Osaka Hotel

9/10
Great
644 review
Verified reviews
Location9.2
Amenities8.6
Service9.0
Cleanliness9.2
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All reviews(644)
Positive reviews(614)
Reviews with photos/video(126)
Easy to get around(94)
Convenient for shopping(86)
Large rooms(33)
Perfect for business trips(22)
Close to airport(21)
Tasty food(14)
Stayed multiple times(10)
Loved the view(8)
Negative reviews(30)
Guest User
Hilton King Room
Stayed in Dec 2024
Couples
2 review
10.0/10
Outstanding
Posted on Jan 23, 2025
We always travel to Osaka and stay at Hilton Osaka hotel. Always be our best moment here.
Response from Property: Thank you so much for your kind words! We are thrilled to hear that you consistently choose to stay with us during your visits to Osaka. It’s wonderful to know that we are a part of your best moments. We look forward to welcoming you back for many more memorable stays in the future!
Mr Wu Kwok Lung
Hilton King Room
Stayed in Nov 2024
Travel with friends
14 review
9.5/10
Amazing
Posted on Dec 22, 2024
地理位置perfect! Can go to different shopping mall directly. The hotel is clean and tidy.
Response from Property: Thank you for your wonderful review!We are thrilled to hear that you found our location perfect for your shopping needs. Cleanliness is a top priority for us, and we’re glad you noticed our efforts. We hope to welcome you back soon for another enjoyable stay!
SARAH LAI CHUN
Hilton King Room
Stayed in Oct 2024
Couples
2 review
9.0/10
Great
Posted on Nov 28, 2024
The room is clean and we like the design (with Japanese style window). We enjoy the breakfast very much. The hotel is next to the big train station, so it is convenient to get subway / trains and some shopping.
Response from Property: Thank you for your stay and wonderful review!We are delighted to hear that you enjoyed the cleanliness and design of your room, especially the Japanese style window. It's great to know that our breakfast met your expectations as well.Our location next to the train station is indeed a highlight, and we're glad you found it convenient for your travels and shopping.We hope to welcome you back soon for another enjoyable stay!
Eugene
Deluxe Twin Room Non smoking
Stayed in Apr 2025
Family
1 review
7.5/10
Posted on May 8, 2025
This was my second stay at the Hilton Osaka so I was familiar with the property, location and services. The location is fantastically convenient, within a couple of minutes walking distance of JR Osaka Station, various subway lines and major department stores and malls in Umeda. The hotel itself is fine, a fairly generic luxury hotel property and the rooms have all the modern conveniences you would expect. However, this time round we encountered a number of service failures due to the hotel staff seemingly struggling to cope with the much higher than normal volume of guests due to the combined effect of golden weeks in Japan and greater China. We had a couple of problems with the front desk staff and the breakfast restaurant was packed with long queues from 7.45am onwards. We will not choose this hotel again
Response from Property: Thank you for sharing your experience at Hilton Osaka.We are pleased to hear that you appreciated our convenient location and the modern amenities we offer. However, we sincerely apologize for the service failures you experienced during your visit. It is our goal to provide a seamless and enjoyable experience for all our guests, and we regret that we fell short during this busy period. Your comments regarding the front desk and breakfast service have been noted, and we will address these issues with our team to ensure improvements are made.We truly value your feedback and hope you might consider giving us another chance in the future. Thank you once again for your insights.
Tacumiblack
Executive Twin Room
Stayed in Feb 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Mar 22, 2025
Very nice hotel.
Response from Property: Thank you for sharing your experience at Hilton Osaka.We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience!
CLHChan
Hilton King Room
Stayed in Jul 2024
Family
20 review
9.5/10
Amazing
Posted on Sep 7, 2024
The hilton hotel is very conveniently located. It is closely located to the main train station and a number of shopping malls, all connected underground . There are a lot of restautants within walking distance to choose from for meals. A lot of shops and big department stores in the viccinty for shopping. Will visit again. Although they have mistakenly taken my pyjamas from my closet as it was hung together with the hotel robe, they tried their best to locate it before my departure on the next day ( I was told it was retrived from the laundry area ) and offered compensations such as free breakfast ( which I have not taken as I would prefer to spend my last morning in Osaka on exploring the surroundings)
Response from Property: Thank you for sharing your experience at Hilton Osaka.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We certainly look forward to welcoming you back to stay with us when you next visit Osaka.
Khairain
Hilton King Room
Stayed in Dec 2024
Family
44 review
10.0/10
Outstanding
Posted on Feb 16, 2025
Great hotel and the room very spacious. Hotel is very central and exactly opposite of the main train station.
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed your stay with us and found our location convenient. Our spacious rooms are designed for comfort, and it's great to know they met your expectations. We hope to welcome you back on your next visit!
EduT
Deluxe King Room Non smoking
Stayed in Dec 2024
Couples
7 review
10.0/10
Outstanding
Posted on Jan 8, 2025
A Wonderful Stay! I had an amazing experience at this hotel during my recent stay. From the moment I arrived, the staff were incredibly welcoming and efficient, making check-in a breeze. The room was spacious, clean, and beautifully decorated with modern amenities. The bed was so comfortable, ensuring a restful night’s sleep. The hotel’s location is perfect – close to local attractions and public transportation, making it easy to explore the city. I also appreciated the thoughtful touches, like complimentary water bottles.
Response from Property: Thank you for sharing your experience at Hilton Osaka.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.The team and I are looking forward to learn that you will be returning to Osaka.
Charles13
Hilton King Room
Stayed in Oct 2024
Solo travellers
5 review
8.0/10
Very Good
Posted on Jan 27, 2025
Best location and nice place to stay in Osaka. Very convenient to go to airport as well. However the breakfast place was total mess…. But the food was alright.
Response from Property: Thank you for your feedback!We're thrilled to hear that you enjoyed our prime location and found it convenient for your travels to the airport. We sincerely apologize for the experience you had during breakfast. Your comments are valuable to us, and we will work on improving the organization in that area to ensure a better experience for our guests in the future.We hope to welcome you back soon for an even better stay!
Guest User
Hilton Twin Room
Stayed in Sep 2024
Family
4 review
8.5/10
Very Good
Posted on Jan 15, 2025
The hotel was nice and pleasant in a very prime location, the breakfast was full of choices with great coffee. Would hope to visit again and enjoy the good services again.
Response from Property: Thank you for your wonderful review!We are thrilled to hear that you enjoyed your stay with us and appreciated our prime location. It's great to know that you found our breakfast offerings to be diverse and satisfying, especially the coffee!We look forward to welcoming you back for another enjoyable experience.
Guest User
Hilton King Room
Stayed in Aug 2024
Couples
5 review
9.0/10
Great
Posted on Sep 15, 2024
The hotel is located at central Osaka Station area, is easy to go everywhere from the hotel. The room has a decent size but some facilities are quite old. Swimming pool is not the cleanest I’ve seen for Hilton ones.
Response from Property: Thank you for staying with us and sharing your experience.Great to read that you enjoyed your stay - we really are in a fantastic location & have views to match!We are sorry to hear that our facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.
喜愛日本LL
Hilton King Room
Stayed in Jul 2024
Family
12 review
8.5/10
Very Good
Posted on Nov 28, 2024
close to JR station, room size small, hotel service excellent. convenience to goto Airport by shuttle bus.
Response from Property: Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.
Guest User
Hilton Twin Room
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Dec 23, 2024
excellent location, nice room, breakfast is very good
Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed our excellent location and found your room to be nice. It's also great to know that you appreciated our breakfast offerings. We hope to welcome you back for another enjoyable stay soon!
Chi kin
Hilton King Room
Stayed in Nov 2023
Couples
3 review
10.0/10
Outstanding
Posted on Dec 27, 2023
Very nice place and great service . I would like to be there again.
Response from Property: Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.
Guest User
Hilton Twin Room
Stayed in Mar 2024
Family
5 review
10.0/10
Outstanding
Posted on Apr 30, 2024
The location is great, services is good, especially the concerige, very helpful, really appreciated.
Response from Property: Thank you for sharing your experience at Hilton Osaka.It is our greatest pleasure to know that you have enjoyed your stay.We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.We certainly look forward to welcoming you back to stay with us when you next visit Osaka.