Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 1, 2025
Guest User
Facilities were part of the massive hotel Anthelia.
Not a bad hotel but far too big and cheap plastic type sunbeds not usual in 5 star hotels.
Pool service none existent at Joia Annex.
You have to go into the Anthelia before going into the Joia Salome.
Bedrooms excellent though.
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Price per night from:MXN$7,932
Posted on Jun 16, 2025
Guest User
El servicio fue excelente, las instalaciones muy buenas. Se hecho de menos zumo de naranja natural en los desayunos y jamon serrano en las cenas, para ser un hotel de 5 estrellas joia.
Pero en general muy bien, tienen varios detalles como bombones, licor......
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Price per night from:MXN$5,141
Posted on Aug 8, 2024
Blankiii
I have visited some 5 star hotels on the island and honestly there is no other like it. As soon as we entered the luxurious hotel, we received very good treatment from the receptionists. It has a beautiful infinity pool and incredible decoration. When I entered my villa, with a private pool, I was impressed by how good it smelled, how clean and well-kept every corner was.
The villa is very spacious, they told me it was 140m2; with a fully equipped kitchen. A very good fridge, a very complete minibar…
The furniture in the villa is fabulous. I was impressed, shocked… Coming to this hotel has been a true dream come true!
If I had to choose a favorite part… I would choose the room since it has a huge bed that surrounds you and makes you rest without limits.
The living room area also has a television, with a good size that plays YouTube and more applications from your own mobile.
What I found most striking about this accommodation is how they pamper every detail, making my last stay incredible and unforgettable! 100/10!!! There is no other like it!!!
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Price per night from:MXN$8,184
Posted on Feb 2, 2025
Guest User
The issue of stars should be re-examined. Hotels packed with people at a rate of 400 euros/night can never be considered luxury. The sun and the proximity to the beach are not a merit of the hotel. Neither is the demand. The hotel is not luxury, 5 stars… rather 4 stars superior. Excessive price for what it offers (not counting the sun)
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Price per night from:MXN$4,428
Posted on Jun 9, 2025
Guest User
Excellent location and everything you need on your doorstep. Go to hyperdino next door for cheap food and drinks.
Hotel has everything needed and apartments are a good size. Fast service at bar for food and drinks.
Animation team friendly and attentive especially Raquel
Reception and check in very fast. Raquel if Reception was great.
No frills but we had the best time the outside as you walk up is deceiving so wait until you see inside.
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Price per night from:MXN$4,487
Posted on May 27, 2023
Guest User
Large, comfortable hotel, but quite old. For me, this is a 3 * hotel, not 4 at all. Very pleasant staff, welcome drink immediately upon arrival, there are absolutely no complaints about the staff. Very small parking, you need to book a place in advance, 10 euros per day. On the 9th, 10th and A floors, the rooms are ”privileges”, but in fact they are no different from the rest. There was only a coffee machine and a huge bed. The view from the balcony of the city is wonderful, but at night it is very noisy.
There are no dumbbells in the gym, although there are a lot of other equipment, which is strange.
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Price per night from:MXN$3,112
Posted on Aug 21, 2024
Guest User
The French gentleman who received us was very enthusiastic and introduced the various facilities in detail. The hotel swimming pool is very good, and the breakfast is also good. The disadvantage is that the spa pool is charged and some facilities are a bit old.
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Price per night from:MXN$3,956
Posted on Sep 4, 2025
Ana
Poca comunicación, fui al baño y a la vuelta mi botella de agua desapareció de estar al lado de mi cama. Pregunté y nadie puso interés por solucionarlo. 1€ por servicio de toallas y hay varias salas comunes. Está cerca de la playa y parada de taxis. Si lo que buscas es surfear buena suerte en llegar caminando...
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Price per night from:MXN$375
Posted on May 1, 2023
Anonymous User
The experience was quite positive in general.
The staff were very friendly and the staff were very friendly.
I would repeat without problem!!
Recommended 100%.
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Price per night from:MXN$4,097
Posted on Oct 25, 2023
Guest User
Great staff working at the buffet. Thumbs up to Yani, who took care of our table every day in a very professional and friendly approach, we really loved it.
The hotel is well located, walking distance to the beach, party area and Siam Park & Mall.
The room was big enough and comfortable, with excellent cleaning service.
I read elsewhere the location was noisy, however, this wasn't the case at all on the 3rd floor facing the window (while the party area next to the beach was very busy).
Overall, great experience, definitely recommendable.
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Price per night from:MXN$2,470