Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 20, 2025
Guest UserI had a wonderful stay at this hotel! They made my birthday extra special by welcoming me with complimentary wine, which was such a thoughtful gesture. The location is great, and I especially loved the view from the balcony – absolutely beautiful! The breakfast was delicious with a good variety, and the staff were all friendly and helpful throughout my stay. Highly recommend!
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Price per night from:AED 365
Posted on Nov 22, 2025
Tori M
Big room, pleasant home cosmetics, comfortable mattress (though short for 180), lots of pillows, warm floor a bath, responsive staff on the receptacle, excellent breakfast. The room has a teapot and capsule coffee machine, tea and capsules of Lavazza, including decaf. Settled before 2 hours. 2 pool.
However, because of the tired rooms it is already 4, not 5 stars. Cosmetic repair is required: wallpapers update, installation in the toilet change, lamp (due to the wire), air conditioner clean and repair , so that it does not stream into the wardrobe. Somewhere to update the shelves in the wardrobe and make cleaning furniture. The wear of the towels is worth watching closer. And in the rooms vinyl wallpapers that can be perfectly washed from tea/coffee, but somehow clearing this fact ignores.
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Price per night from:AED 889
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night from:AED 237
Posted on Oct 27, 2023|Standard King Room-Non-Smoking
Mrs. GNBExcellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
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Price per night from:AED 350
Posted on May 8, 2026
Guest UserMy wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.
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Price per night from:AED 934
Posted on Jul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night from:AED 765
Posted on Oct 21, 2025
Buerderen
In the new district of Batumi, it is close to the airport and a few kilometers away from the old city, but the traffic jam in Batumi is very serious. We walked for more than an hour in the afternoon for a few kilometers. The management of this city is really bad.
The room was small, but it was clean, very close to the beach, because the plane left in the morning, breakfast was not eaten, and the umbrella was required to deposit 50.
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Price per night from:AED 245
Posted on Feb 24, 2026
Guest User
The apartment smelt of stale smoke a lot but was relaxing and had a great view. The check-in was easy and straight forward at reception and the receptionist was kind.
Great views from the balcony, with much more privacy than other orbi apartments. I’d recommend it’s worth the money - not a palace but decent.
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Price per night from:AED 158
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:AED 919
Posted on Jun 17, 2023
Jakhongir
It was very nice. It's clean and comfortable.
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Price per night from:AED 290