Cicendo Hotels with Parking

Upon check in at 3pm, the room was having a very strong foul smell hence we request for a change. However they told us to wait till late afternoon then other rooms are available hence we waited. I followup 3times for the availability to exchange room via call, to no avail i went to the lobby at 5:30pm to ask again. A different receptionist attend to me and directly i got the exchange of our room. To my Dissppointment again, the room we next check in, the airconditioner was not cold. We requested again to check the aircond. As my toddler was sweating while just watching tv. However after they check, the aircond only slightly cold. Anyways hope the management of the hotel look into this issue seriously as we are not only booking one room, we took 2room. The room for my mom in law was also same issue on the airconditioner - not cold. Toilet door hinges was loosen. Toilet couldnt flush after the second day. Location wise, walking distance to Sarinah only. Breakfast was acceptable.

The hotel is clean and the staff is friendly. The train station is a 5-minute walk away. The walls are a bit thin, and you can hear quite a bit of noise from the hallway.

Nice hotel. Good location, lot of variety of breakfast menu. Staff is very nice and willing to help and accommodate any request as well. Its feel like home while stay in this hotel. Keep the great work guys. Cheers

Nice, clean and spacious rooms. Great location to explore inner city areas. Breakfast was ala carte, but sufficient. Free flow of coffee and tea available. Staff were courteous and helpful. Connecting rooms have thin door so expect noise leak from adjacent room. Finding parking will be an issue if you drive as restaurant below gets very busy depending on time of day. Shared parking area is inadequate. Not recommend to drive. No amenities. Overall good value for price.

The place is aesthetic, there's just a bit of dust in a few spots but it's not too bothersome. The breakfast was good, service was okay. If I'm ever in Bandung looking for a strategically located hotel, I'd definitely come back here.

Even though it is small, the place is comfortable, suitable for solo traveling, the location is also close to the station.

The hotel is not too big and the check in and out process is not complicated. You can get as much drinking water as you like in the hallway. However, the room is a bit cramped if you bring your family.

Nice, comfortable but the parking is small, the receptionist is friendly

Hotel Serena Bandung offers a prime location, earning a solid 5 stars for its proximity to the Bandung Train Station. The staff's friendliness is exemplary, garnering another 5 stars for their clear instructions and helpful demeanor. While the value for money is decent for a 2-star hotel, scoring 4 stars, the cleanliness and facilities fall a bit short. With a rating of 3 stars each, the cleanliness could be improved, and the facilities, though simple, are somewhat lacking, especially with WiFi only available in the lobby. Overall, it's a convenient option with friendly service but could benefit from some upgrades.