3-Star Hotels in Cicendo

The room clean

Upon check in at 3pm, the room was having a very strong foul smell hence we request for a change. However they told us to wait till late afternoon then other rooms are available hence we waited. I followup 3times for the availability to exchange room via call, to no avail i went to the lobby at 5:30pm to ask again. A different receptionist attend to me and directly i got the exchange of our room. To my Dissppointment again, the room we next check in, the airconditioner was not cold. We requested again to check the aircond. As my toddler was sweating while just watching tv. However after they check, the aircond only slightly cold. Anyways hope the management of the hotel look into this issue seriously as we are not only booking one room, we took 2room. The room for my mom in law was also same issue on the airconditioner - not cold. Toilet door hinges was loosen. Toilet couldnt flush after the second day. Location wise, walking distance to Sarinah only. Breakfast was acceptable.

Room was spacious and location near station. Breakfast was good and also the service. Hairdryer can ask to the receptionist. Since the location in a big street it a little bit noisy

The room is suitable for families .. But if you bring a small boy, you have to take care of the stairs to go up to the bunk bed above slippery and narrow.

The hotel is not too big and the check in and out process is not complicated. You can get as much drinking water as you like in the hallway. However, the room is a bit cramped if you bring your family.

Hotel Serena Bandung offers a prime location, earning a solid 5 stars for its proximity to the Bandung Train Station. The staff's friendliness is exemplary, garnering another 5 stars for their clear instructions and helpful demeanor. While the value for money is decent for a 2-star hotel, scoring 4 stars, the cleanliness and facilities fall a bit short. With a rating of 3 stars each, the cleanliness could be improved, and the facilities, though simple, are somewhat lacking, especially with WiFi only available in the lobby. Overall, it's a convenient option with friendly service but could benefit from some upgrades.

Very happy for children swim front of room, but water to cold. for food restaurant just low budget buffet, only rice, noodle, chicken, bread, coffe, tea, so it's bad for breakfast.

Location is perfect. Staff is friendly and humble but when there was blackout middle of the midnight there was nobody around in charge. Also they definitely need to have long shower towel. Bed was old and i need to get rid of one small bug. I hope they pay attention these problems.

the room they gave me was a non smoking room with a connecting door connecting to the next room. however, the guests that night was a huge pain. they talked loudly, and smoked so much that my room smells so bad from the smokes. they kept talking until 3am+. i hope you ban those ******. people paid room to get rest. not to hear loud chattering until 3ish in the morning and smell cigs.

Clean and friendly hotel. Good location. But a little far from the city center.