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9.8/10
Outstanding
GGuest UserOur favourite booking throughout our entire Japan trip! This inn is a family business so you can imagine how hospitable the entire family was to us this 2D1N. Regretted not staying 1 more day as the entire village was very relaxing. Room is super clean, yukata was provided for us to visit the public baths, access to all 7 public baths provided as well. We have everything we need with this inn! There’s also a private onsen in the hotel and the host was very helpful and nice about everything. He even went out of his way to send us to & fro the Kinosakionsen station… thank you so much we had fun and enjoyed it! Will definitely stay here again. <3
MMeiky FuThis elegant Japanese-style inn boasts spacious and refined rooms and a comfortable onsen (hot spring bath). The meal package includes two meals a night, featuring luxurious and delicious dishes. During the autumn and winter seasons, a snow crab feast is served. The inn is a 10-15 minute walk from Kinosaki Onsen town, and the inn provides complimentary tickets to seven outdoor baths in the town.
GGuest UserNot far from Kinosaki Station, reachable within 10 minutes, only 100m on the left side street of the city; there are various yukatas to choose from when shopping (close up + feel old and faded, the same style as some hotels (vest jacket contrasts with the gap). The shop is always old inside, and it is surprising that there is a lack of USB plugs in this era. The dinner for two nights is ordinary, with a few crab legs (not fresh enough), and the sashimi fish meat is actually ribbed, but the sashimi restaurant at the corner of the street is flat and delicious! The room is full of meat smell when eating ta tami in the treasure room, and the smell of meat is also everywhere when sleeping. I also found that Japan, especially here, also employs many foreign workers. My sister said that she has been here for 10 months from Vietnam, and she is full of smiles. There is still room for improvement.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
BBradleeHad a lovely stay here. The onsen was excellent and very relaxing, and the ryokan room was spacious, clean, and comfortable. The staff were incredibly friendly and helpful, making the stay even more pleasant. Breakfast was delicious and nicely presented.
The location is probably 10 mins walking distance from the train station and the popular public onsen area, but the free shuttle service made getting around very convenient. Overall, a great experience and definitely worth staying, will definitely come back again!
WwywingThe room was large, the bed was very comfortable, and the whole town of Chengqi Onsen was very cozy and pleasant. I loved it. There are many restaurants worth eating at, such as Haizhongyuan, a pub run by a mother and daughter/daughter-in-law, all of which were very good, and the coffee and breakfast sandwiches at No.1 were also very good. We originally booked a two-night stay with two meals. One day before arrival, a guest at the hotel had a minor ****. According to Japanese government regulations, the hotel cannot provide meals for three consecutive days, so we asked the hotel to help us book a kaiseki dinner at another hotel and agreed to accept a refund for the meal. The hotel helped us book the famous Nishimuraya, which was very delicious. The hotel also paid for all the drinks that night as compensation, which can be said to be very sincere.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
PPiwatUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
田田螺姑娘在路上This riverside hotel offers ample parking. The rooms are very spacious, and the lobby provides complimentary coffee and alcoholic beverages. There are both indoor and outdoor hot springs, with a full range of bathing amenities. The buffet breakfast and dinner offer a wide variety of options, and the dinner, especially the seafood, was of a slightly higher quality, though the breakfast felt a bit perfunctory. Guests can enjoy free access to the Kinosaki public bathhouse, and the hotel provides complimentary baskets, yukata robes, wooden clogs, and umbrellas. The service was warm and attentive; I was very satisfied.
KKangfushishuijing- LeonaThe location is superb, nestled in an alley next to Jizo-yu (a traditional Japanese bath), quiet and away from the main street, so there's no noise from passing cars or the clatter of wooden clogs.
Check-in is at 4 PM. Arriving early might mean no one's there; just leave your luggage at the door and wander around. There are security cameras everywhere, so it's very safe.
Rooms vary in size; your assigned room is entirely based on luck. But rest assured, each room has its own unique character, very Japanese, with fragrant tatami mats and thoughtful touches.
For one night's stay, each person receives two bath passes, so plan accordingly: one in the afternoon, one in the guesthouse's private bath in the evening, and one in the public bath at 7 AM the next day, then you can leave.
The meals were surprisingly delicious, all Japanese home-style dishes. We were lucky enough to get snow crab, which we loved.
The only inconvenience was communication. None of the staff at this family-run guesthouse spoke English, and even translation software wasn't accurate. Basically, they spoke their Japanese, I spoke my English, and my friend spoke Chinese—a three-way conversation! However, the owners were very welcoming.
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