Isla Mujeres Hotels with Parking

Great service, fabulous food and very clean. You’ll want for nothing at this resort as they go out of their way to please you. Beach was free of sargassum, pools are spotless plenty of lounge chairs and Bali beds. Drinks are plentiful!!! Go and enjoy!! Rooms are spacious and clean!!!

The four-day stay was very good. The only drawback was that the floor of the room was too slippery. You have to be careful. Before I checked out on the last day, it was raining outside and the floor of the room was wet and slippery. I fell twice and my foot was completely swollen. I couldn't walk normally for the next few days. Fortunately, I found no fractures after a check-up.

The hotel had just opened, so there were a few minor issues, but these were quickly resolved and didn't bother us too much. Our personal butler, Gabriela, took excellent care of us. The food was fantastic (10/10). The staff was very friendly, but the service at the beach and pool was disastrous. After several complaints and requests for towels and drinks, the situation improved somewhat, but only for that one day. We had to repeat our complaints daily, even though we were VIP guests! We got the impression that the hotel is heavily geared towards guests from the USA and neglects guests from other countries. Under these circumstances, we cannot recommend the hotel. Management should reconsider this.

Did you expect too much... First of all, it's a pity that I didn't receive the buckler service well. I tried to install the app in Korea, but I couldn't authenticate the app, so I exchanged it with KakaoTalk, but the answer came quickly, but the execution time was too slow. If you ask me to do something, you have to tell me two or three times... Because there are so many people, I think you must make a reservation for all restaurants. And it took a very long time to order food from room service or at a restaurant. It took more than an hour... Still, I think it's hard to follow any hotel in terms of facilities, beach-owned chic cabaret show, etc. Still, I have intention to revisit ~!~!

Would recommend.

I booked a sea view suite for about $250 a night, and stayed for a week. Because of the US epidemic, there were less than ten guests in the resort, so it was empty, and a restaurant was opened. There is a supermarket in the hotel, open from Monday to Saturday, you can buy some necessities. It is because the hotel’s own restaurant is very poor, so it is necessary to rent a car to go outside the restaurant to buy and eat back to the hotel, the hotel comes with a car rental service, car rental 46 dollars a day insurance. The restaurant outside the hotel is very cheap to eat. Basically, it costs US$100 to buy enough food for 3 days and bring it back to the hotel. Talk about the advantages. Very quiet, sea view suites have everything, microwave, stove, refrigerator, tableware, washing machine, very suitable for family living. The bed is very large and very comfortable, really comfortable! Also, the hotel is very clean. The location of the hotel is not in the 7th district, so the price is very economical.

This hotel is located away from the city center, offering a beautiful view and is very comfortable, with a pool and parking, situated in the most picturesque part of the island. The beach is just across the way, although it's not ideal for swimming due to many rocks. The facilities could use some maintenance, but these are just minor details. I still recommend it. The service staff is very friendly, and it feels very safe. Mayaquita, a fantastic place to eat, is right on the corner.

Les chambres ne sont pas bien insonorisées, le personnel est sympa malgré la douche qui a été oubliée au nettoyage de la chambre à notre arrivée

I really like hotel because it has everything within walking distance with a beautiful beach across the street. Price is very reasonable, but make sure you get the new side and not the old. I have stayed there several times and still love it!

My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds. The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me . The drinks were very good especially the Miami vibe and Scooby doo shots . The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .