Palace Gate Hotel & Residence By EHM - Photo Gallery

Response from Property: Dear Dr Sokunthy, Greeting from Palace Gate Hotel & Residence by EHM!Thank you sincerely for your glowing review. We are truly honored by your kind words and delighted to hear that your stay exceeded expectations. It brings us great joy to know that our team's efforts to provide exceptional hospitality made a lasting impression.We’re especially pleased that you found the natural surroundings and thoughtful design of our hotel to be both elegant and comforting — creating a space where you could fully relax and feel at home. Your description captures exactly the experience we strive to offer each of our guests.Knowing that you consider our hotel a place you’ll return to means the world to us. We look forward to welcoming you back to your home away from home, and to continuing to offer you the beauty, comfort, and heartfelt service you so graciously described.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your thoughtful review! We’re thrilled to hear you appreciated the spacious room and the convenient location near Wat Botum Park, the Royal Palace, and the waterfront. It’s also great to know that our staff left a positive impression with their kindness and helpfulness – we’ll be sure to pass along your kind words.While you didn’t get a chance to use the pool or gym, we hope you’ll have the opportunity to enjoy them during a future stay. We’re glad the nearby tuktuk service made it easy for you to explore the city.Thank you for staying with us, and we hope to welcome you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Chinn Thida, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your recommendation! We're thrilled to hear that you enjoyed your experience and that you would recommend us to couples and tourists. It means a lot to us. We hope to welcome you back again soon!Yours Sincerely, Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback. We appreciate you choosing our hotel for your transit stay. We're sorry to hear that some aspects of your experience did not meet your expectations. We continuously strive to improve our facilities, and your comments about the lighting and overall condition of the hotel have been noted for future enhancements. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Safe travels!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your wonderful review! We're thrilled to hear that you enjoyed the peaceful atmosphere, the colonial design, and the delightful jasmine fragrance throughout the hotel. We're also glad that you appreciated the upgrade to the presidential suite – it's great to know you and your friend had such a memorable stay with us.We appreciate your feedback about the lack of a fan in the unit. We’ll definitely take it into consideration for future improvements to enhance our guests' comfort. We hope to welcome you back soon for another great experience!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Ben Nicasius, Greeting from Palace Gate Hotel & Residence by EHM!hank you for your kind words and for choosing to stay with us! We're delighted to hear that you enjoyed your upgraded apartment and our breakfast offerings. Providing a comfortable and pleasant experience is always our top priority. We look forward to welcoming you back on your next visit! Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Kim Ann, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the hot water issue, we understand how important it is to have consistent hot water, especially during a longer stay. We have identified the problem and are working diligently to ensure it does not happen again.We are also sorry to hear about the internet connectivity issues you faced. Our team is investigating this matter to improve the stability and reliability of our Wi-Fi service.Additionally, we apologize for the lack of communication regarding our breakfast options. Our staff is being re-trained to ensure all guests are fully informed about the available choices each morning.We understand your decision not to stay with us on your next trip, but we hope you'll give us another chance in the future. We are committed to providing a better experience and would love the opportunity to make it up to you.Thank you again for your feedback, and we wish you pleasant travels.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM