Alaita Boutique Phuket

Large and clean room, nice pool and great massage. Quite far from beaches, more of an residential area, which was quiet for good sleep.

Excellent! Everything was perfect.. the hotel is just beautiful, the rooms are very spacious, with a little kitchenette with kettle, fridge and sink. Bed was huge and comfortable. The staff was wonderful. Thanks for everything, We are definitely coming back!

This hotel was an absolute letdown, I am from Europe, and I would never recommend it to anyone. Here’s why: 1. Unbearable Noise Levels The rooms are right next to a busy main road, and the constant motorbike noise makes it impossible to relax. 2. Limited Staff Availability The hotel’s reception operates only from 9 AM to 6 PM. After that, good luck finding anyone to help you if there’s an issue. For a so-called “5-star” hotel, this is completely unacceptable. 3. Ridiculous Customer Service I had specifically requested a twin bed room for myself and a travel partner. While I understand that it’s the peak season and only a single bed room was available, what’s unforgivable is the response when I asked for an extra blanket. The staff initially refused and only gave in after I pressed further—but then handed me a used blanket that smelled awful. 4. Multi-Tasking Staff = Poor Hygiene There seem to be only five workers in this entire hotel, each juggling multiple roles: receptionist, cleaner, massage therapist, and cook. I saw the same person clean a room and then head straight to the kitchen to prepare food without washing their hands. It’s unsanitary and downright disgusting. 5. Terrible Bathroom Facilities The shower water is consistently cold and fluctuates in pressure. After a long day at the beach, I was looking forward to a warm shower, but that was clearly too much to expect here. 6. Service Disparity While I personally received decent service, I noticed a concerning attitude among the staff towards other guests. It was obvious that some were being treated better than others, despite paying the same rates. Everyone deserves equal respect and quality service regardless of where they come from. This hotel is nowhere near “5-star” quality. It’s overpriced, unhygienic, and poorly managed. Spend your money elsewhere—you deserve better.