To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(90)
Positive reviews(86)
Reviews with photos/video(40)
Clean and tidy(22)
Large rooms(16)
Friendly owner(15)
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Convenient for shopping(11)
Great value for money(10)
Average sound insulation(6)
Comfortable bed(4)
Negative reviews(4)
Vxxlttx
Executive Deluxe Room
Stayed in Nov 2024
Couples
28 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Good spot for old town phuket trip. You can just walk to explore. Room is spacious and clean good lay out, design, clean . Love the location. Raintree spa inside hotel. Many good restaurants nearby .
I suggest Hana ramen and cafe. Japanese authentic . Convenient store . One thing the adapter should have cover from water next to the sink is quite dangerous.
Guest User
Executive Deluxe Room
Stayed in Nov 2024
Family
2 review
3.2/5
Posted on Nov 21, 2024
The Location is pretty good. phuket old town, bookstore, 7-11, pharmacy is within walking distance.
The service is average.
Cleanliness is the only problem for me. The bed is clean, the bathroom is also clean.
But the spider web iwere there from the first day until the very last moment that we checked out.
TannTann
Deluxe Room
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 24, 2024
It’s great location in Phuket town, just a few minutes away from walking street. Staff is friendly and helpful when my mom requests for more blanket and we got it very soon. Even they are a small boutique hotel but the breakfast wasn’t bad as pictures. Only thing is the room that we got it was huge and AC in the room is too small to make it cold enough specially in the afternoon after checked in
Response from Property: Dear Value Guest,Thank you very much for your sharing your review. We are sincerely apologizing for any problems with your room during your stay. We will use your feedback to improve it. We all look forward to welcoming you back soon to our hotel next time.Best Regards.Sino House Phuket Hotel
maverick99
Deluxe Quadruple Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Excellent service! The people at the front desk struggled speaking in English other than that the food and service was very good.
Response from Property: Dear Value Guest,Thank you very much for your sharing your review. We are sincerely apologizing for any problems with your room during your stay. We will use your feedback to improve it. We all look forward to welcoming you back soon to our hotel next time.Best Regards.Sino House Phuket Hotel
Guest User
Executive Quadruple Room
Stayed in Jun 2024
Family
3 review
2.2/5
Posted on Jun 20, 2024
Rooms: level 4 rooms that were newly renovated are ok. But level 3 rooms are old and not well maintained.
We stayed in level upon checked in but we changed a room due to a blocked sink.
Following nights were horrible.
Dark and old rooms. Air con was not cold and we were sweating at night.
Was hearing some animals crawling and digging noise from the ceiling in the middle of night. Couldn’t sleep and were terrified.
There are many more better hotel than this. Disappointed at the staff that did not offer to change our room upon hearing the mid night noises.
Response from Property: Dear Value Guest, Greeting from Sino House Phuket Hotel! We are apologizing for the inconvenience that you have experienced. We realize that this was not the service that you expected, and We apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again. Best Regards. Sino House Phuket Hotle!
Dareca
Deluxe Room
Stayed in Feb 2024
Couples
42 review
5.0/5
Outstanding
Posted on Feb 14, 2024
This was such a great hotel. It was clean and very convenient to our travel plans. We would definitely recommend to anyone coming to Phuket.
Response from Property: Dear Valued Guest, we very much appreciate your comments regarding your stay at Sino House Phuket Hotel. We are truly delighted to read that you had a pleasant stay with us and enjoyed our services. We all look forward to welcoming you back soon to our hotel next time. Best Regards. Sino House Phuket Hotel.
mark
Superior Room
Stayed in May 2024
Solo travellers
96 review
4.5/5
Great
Posted on May 24, 2024
Lives up to its 3 star rating, offering a gym, restaurant and spa. Sino House is about 300m from a shopping plaza which contains the 'Pint Factory', and would be just 500m from Old Town tourist streets. Standard double rooms are as advertised, about 32m2 with king bed, refrigerator, sofa, table, and plenty of wardrobe space.
Bed is comfortable. There are sockets either side, including usb ports, and lighting controls. The bathroom (shower) is separated from the toilet, and the vanity mirror and wash basin occupies a space adjacent to the ensuite bathroom. There is a single elevator that services only the 5 floors, so fast access isn't usually a problem. The service is good here. I requested a room change because the aircon was ineffective and they granted the request immediately. Overall a decent mid range accommodation choice for Phuket Old Town.
Response from Property: Dear Value Guest,Thank you very much for your sharing your review. We are sincerely apologizing for any problems with your room during your stay. We will use your feedback to improve it. We all look forward to welcoming you back soon to our hotel next time.Best Regards.Sino House Phuket Hotel
MJ Max
Deluxe Room
Stayed in Aug 2023
Solo travellers
11 review
5.0/5
Outstanding
Posted on Sep 3, 2023
I always choose this hotel when I visited to Phuket and especially!! there are a counter, plates, microwave, spoon and fork that so convenient like at my house. ^^ love it❤️👍
6/9
Response from Property: Dear Valued Guest,Greeting from Sino House Phuket Hotel.Thank you for sharing your most recent experience. We are truly delighted to read that you had a pleasant stay with us. We all look forward to welcoming you back soon to our hotel next time.Best Regard.Sino House Phuket Hotel.
Thong
Deluxe Room
Stayed in Oct 2024
Solo travellers
14 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The place is nice! I enjoy so much
Christopher
Executive Suite
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Location is great...right out of the old town but still very close to walk anywhere. Clean place with fun character...would definitely stay here again and recommend this to anyone.
Response from Property: Dear Valued Guest,Thank you very much for your sharing your review. We are truly delighted to read that you had a pleasant stay with us and enjoyed our various services. We will use your feedback to improve it. We all look forward to welcoming you back soon to our hotel next time.Best Regards.Sino House Phuket Hotel.
Michelle Nhu Nguyen
Executive Quadruple Room
Stayed in Sep 2023
Family
8 review
4.5/5
Great
Posted on Sep 26, 2023
Good location. Close to the old Phuket town just 5 minutes walk. Near convenient shops. Easy to go everywhere in old town
Response from Property: Dear Valued Guest,Greeting from Sino House Phuket Hotel.Thank you for sharing your most recent experience. We are truly delighted to read that you had a pleasant stay with us. We all look forward to welcoming you back soon to our hotel next time.Best Regard.Sino House Phuket Hotel.
Maitree Putthasorn
Deluxe Room
Stayed in Jul 2022
Solo travellers
8 review
3.7/5
Posted on Jul 7, 2022
Good location in Phuket town by the main road easy way to walking around opposite hotel there is 7/11 and very close to shopping mall in a few minutes walking distance.
Response from Property: Dear Valued Guest,Thank you very much for your sharing your review. We are truly delighted to read that you had a pleasant stay with us. We will use your feedback to improve it. We all look forward to welcoming you back soon to our hotel next time.Best Regards.Sino House Phuket Hotel.
Jieling
Deluxe Room
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The location is very good, the infrastructure is very convenient, the hotel services and beds are very comfortable.
Original TextTranslated by Google
Response from Property: Thank you for sharing your experience. The hotel is very sorry for any issues you had with the room during your stay. We will use your feedback to improve and improve your stay with us and we hope you will consider and give us a chance to stay with us again in the future. Best regards. Sino House Phuket Hotel
Guest User
Executive Triple Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 13, 2024
A place I made a reservation for my family to take a short break. The staff were friendly and the cleaning was very clean. It was a small and clean place. I am grateful to the friendly staff.
Original TextTranslated by Google
Response from Property: Thank you for sharing your experience with our hotel. We are very happy to read that you enjoyed your stay with us and enjoyed our service. We all look forward to seeing you again at our hotel next time. Thank you very much. Sino House Phuket Hotel
Bingbingyu123
Sino Suite
Stayed in Jul 2024
Family
3 review
3.5/5
Posted on Jul 31, 2024
When I temporarily chose a hotel in Phuket, Ctrip had good service. Even though it was dozens of dollars more expensive, I still chose Ctrip.
First let’s talk about the good points:
1. The location is very good. It is really only half a street away from the weekend night market. It only takes less than 10 minutes to walk there with children. It takes about ten minutes to take a taxi to Max, Wangquan, and Shangtai. This is great for my children who suffer from motion sickness. We arrived before we even got excited.
There is a 711 across the road. The mobile banana pancakes in front of the 711 are delicious at night. During the day, there are small vendors in the alley next to the 711. The locals are eating and the prices are affordable.
There is a stationery bookstore next to 711. Turn right along the traffic light of the stationery store, and there is a small shopping mall within a few minutes. It has items similar to those in China. The prices are cheap and clean. There are pharmacies, Watsons, and small supermarkets in the mall.
There is also a small night market next to the small mall in the evening, which is held every day. It is a small night market, so you can eat well. The coconut smoothie for 30 beads a cup is a great value.
There are too many Michelin stars around, and the Internet celebrities are not very popular...
The refrigerator in the room provides 2 bottles of carbonated drinks every day. free
It seems that the waiter has been trained? Several of them can read and understand Chinese.
The room is large, and children have desks to attend classes.
2. The room was initially given to a room at the end of the third floor. The room was dark and depressing, making it uncomfortable for children to enter. The hotel changed to a connecting room on the 2nd floor. It was much brighter and the bed was 1.8 inches. It was no problem to sleep 2 adults and 2 children.
Let’s talk about what I think is not good, so I can measure it.
1. There are many jars in the room... Jars... Let’s just make do with it. Children can easily knock it off. We will negotiate with the hotel to take it away first.
2. There was a problem with the air conditioner in the room. It dripped water when it was turned on for a long time. It dripped all over her sofa. She reported it to the hotel and they fixed it, but it still leaked...
3. The room is opened with a key, and the electricity is accessed through a small wooden board and a key chain. The problem at my house is that after my children have finished their classes in the morning, they have no way to recharge their batteries when they go out to study at noon, and they have to take online classes in the evening...
4. The cleaning was not thorough, the sofa was dirty, and the gaps were filled with dust, hair, and orange cores... I informed the hotel on the first night, but it was not cleaned in the end...
5. The water quality is extremely poor, the water quality is extremely poor, the water quality is extremely poor, the filter element for bathing must be replaced every two days, and if 4 people take a bath, the entire faucet will change color. I wrap the faucet with a face towel, and 4 people will wash their hands once. It's brown.
6. Maybe it’s because I’m personally sensitive and the kids didn’t feel it... I looked out from the bathroom and saw a white shadow in the living room disappear in a flash. I’m not sure if it was dazzling...
7. There are many Chinese elements in the hotel, such as jars, Eight Immortals, and plum blossom pictures. I just don’t understand why two large white lanterns are hung at the entrance... Why are the white ones...
That's about it, the advantages and disadvantages are obvious, it just depends on which one you care about.
Ctrip responds quickly to issues, which is reassuring.
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for sharing your review. We apologize for any issues you had with your room during your stay. We will use your feedback to improve it. We all look forward to our next visit to our hotel. Best regards. Sino House Phuket Hotel