Wyndham Grand Nai Harn Beach Phuket

I spent the first night in a standard room on the second floor and then moved into a suite with a friend. The standard room was cozy and had a balcony facing the forest so it was private, but the room was so musty I could barely stand the smell. They put an aroma oil burner in my room for me, so it helped temporarily mask the smell, but it’s embedded into everything. The staff are great. Then - moving to the suite was amazing. There was no smell and It was large with a great soaker tub, sofa, chez lounge and comfy bed! We had a great time by the pool bar as well. The pizza is good! But all other food is mediocre. The pad thai was disappointing; dry and needed more spice, sauce and some cilantro. The food is very overpriced. If people are paying that much, please make it worth it. Pad Thai is a local dish, so really should be much better. The pool is decent, but the whole thing is very shallow so it’s suited to kids mostly. Not much room to swim lengths. There is a shuttle to the beach and it’s nice, but the waves and rip tide can be quite dangerous. Overall I would stay in the suite again, but not the musty rooms.

Floating breakfast very interesting Very convenient parking lot, fast access to the room

Good place

Beautiful with very friendly staff. A bit far from the beach but there is a free shuttle every hour. Rooms are nice with all amenities you could want. Nice pool and restaurants

The location is perfect, as it’s close to Nai Harn Beach. The room is clean, and the staff are friendly and always happy to help with any questions.

Terrible hygiene for a relatively new hotel (~3 years old). Booked the most premium room, studio suite with pool access and was horrified to find numerous small bugs and spiders moving around on the bed sheets below the pillows. Immediately went to the concierge to let them know about the issue as part of my courtesy and received a horrible attitude from the senior staff. Instead of getting an apology, the senior staff asked to see photos (the room was literally just 2-3mins walk away but I showed them anyway). After seeing the evidence, the senior staff still did not make an apology until we told them that they could literally just walk to the room to check if they didn’t believe. Shortly after, they yielded and said they will change the room (at this point, still no apology). The wait started and we were just left alone at the lobby for a good 45mins with no updates and notice. We cancelled the stay immediately and was still met with passive aggressive attitude. The hotel is underwhelming, far from the beach and close to a stale canal or some sort. Expect a bunch of mosquitos as we were bitten numerous times in less than an hour there). It also takes almost 2 hours to get there from the airport, wasted our time. Should have read more of the reviews before booking. A pity as the other Wyndham hotels look decent. But for this particular resort, absolutely do not recommend.