77 Patong Hotel & Spa Reviews

Response from Property: Dear Prithi,Thank you for taking the time to leave such an excellent rating and positive feedback. We're thrilled to know that you found the location of our hotel to be advantageous and enjoyed the views from your room. It's our pleasure to provide an ideal location that is close to shopping malls, beaches, and other attractions that our guests can enjoy. We appreciate your kind words and hope to have the pleasure of serving you again in the future.Best Regards,77 Patong Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review. We're delighted to hear that you found our hotel's location beneficial, providing easy access to the bustling Bangla road, night market, and a popular shopping mall. We understand that your stay may have been affected by the noise from the nearby boxing studio. We'd like to extend our apologies for any inconvenience this might have caused. We are currently exploring ways to ensure that our guests' comfort and relaxation are not compromised by external noise. Your feedback is valuable in aiding these improvements.As you rightly pointed out, our location serves a great benefit to those who love to be in the heart of the city's activities. However, we believe that our hotel can cater to a wide range of guests, and we are dedicated to creating the best possible experience for everyone.We hope that you will give us another opportunity to show you the progress we've made in enhancing our guests' experience. We're confident that we can provide you with a pleasant stay, regardless of the purpose of your visit. Thank you once again for your feedback. We hope to see you back soon.Best Regards,77 Patong Management Team

Response from Property: Dear Syiera,Thank you for sharing your positive review! We are delighted to hear that you enjoyed your stay at 77 Patong Hotel & Spa and found our location conveniently close to many local attractions, and your feedback is strong encouragement to our team as we strive to provide the best possible experience for our guests. We would be thrilled to have you join us again and explore more of what our property and surroundings have to offer!Best Regards,77 Patong Management Team

Response from Property: Dear Valued Guest,We sincerely appreciate you taking the time to rate your recent stay with us. We're pleased to hear that you found our location to be good. Our hotel is indeed centrally located, offering easy access to various attractions and amenities, including the famous Pa Tong beach, Bangla Road, and nearby shopping malls. We strive to provide a comfortable and convenient stay for all our guests. Should you have any specific feedback or suggestions for improvement, we are always eager to hear and learn from our guests to enhance their experience. We hope to welcome you back in the future.Best Regards,77 Patong Management Team

Response from Property: Dear Choi,Thank you for taking the time to share your review and experience. We're pleased to hear that you found our hotel clean and well-situated. At the same time, we acknowledge your feedback on the age of the building. We're constantly working on making improvements, and would look forward to showing you the enhancements we've been making on your return. We hope you'll give us the chance to deliver an upgraded experience.Best Regards,77 Patong Management Team

Response from Property: Dear Stefany, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the WiFi connection. We understand how vital connectivity in today's digital age is and we are checking our network stability and strength to prevent future inconveniences. Regarding cleanliness, our housekeeping team follows a strict cleaning schedule. However, as our staff informed you, housekeeping services are provided only when the "Make Up Room" sign is displayed or when requested at the front desk. We apologize for any misunderstanding and appreciate your feedback. We are also sorry to hear that you found our reception service unwelcoming. Our team is committed to providing friendly and professional service, and we will use your comments to ensure continued improvement. As for the location and surrounding noise, we provide detailed information about our hotel's location on our website to help guests make informed decisions before booking. While external noise levels can vary, we always strive to create a comfortable stay for all our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Best Regards, 77 Patong Management Team

Response from Property: Dear Steven,Thank you for taking the time to share your experience with us. We're pleased to hear that you appreciated our convenient location, rooftop bar and pool, sunset views, and breakfast offerings. We pride ourselves on cleanliness and ensuring our guests are well-hydrated throughout their stay. We're sorry to hear about the inconvenience caused by the early phone call and the misunderstanding during your check-out process. These are definitely not reflective of the high standards of service we aim to provide for our guests. We will definitely look into these instances to prevent this from happening in the future.We appreciate your patience and understanding. We hope you will give us another opportunity to demonstrate our commitment to providing you with the best stay experience. Next time you're in town, we look forward to welcoming you back and making it a more enjoyable visit for you. Thank you once again.Best Regards,77 Patong Management Team

Response from Property: Dear Hizwani Hilmi,Thank you for taking the time to share details of your recent stay. We are delighted to hear that you appreciated the excellent location of our hotel close to local attractions such as Bangla Road, the mall, and Patong Beach. Our strategic location aims to provide guests with both convenience and a tranquil oasis from the bustling city. We are glad you were able to experience that. Your fantastic review will undoubtedly help other travelers to make a well-informed decision. We cherish your patronage and hope you will consider staying with us again in the future. We know how important it is for our guests to have a memorable stay and we are committed to exceeding your expectations at all times. Thank you once again for your positive feedback.Best Regards,77 Patong Management Team

Response from Property: Dear John,Thank you for sharing your feedback. We're pleased to know that our strategic location added value to your stay. We regret to hear that our service did not meet your expectations during the busy New Year period. We will certainly discuss your feedback about finding taxis during peak times and aim to ensure better assistance in the future.We're sorry to learn about the inconvenience caused by mosquitos in your room. We have a rigorous pest control program in place and are taking your feedback seriously. We'll be reviewing our procedures and making necessary adjustments to prevent any future incidents. We’d love the possibility to make your next stay more comfortable and enjoyable.Best Regards,77 Patong Management Team

Response from Property: Dear Shariff,We are truly sorry to hear about your experience, especially given the emergency involving your child. We understand that unforeseen situations can arise, and we regret any distress this may have caused.As check-in is typically at 2 PM, a cancellation request made 12 hours prior would mean it was received at 2 AM Thai time, which unfortunately did not allow enough time for processing. We sincerely apologize for any inconvenience this may have caused.Our cancellation policies are clearly outlined at the time of booking, with different options available, including refundable and non-refundable rates. These policies are in place to ensure transparency and fairness for all our guests. While we do our best to assist in unexpected situations, we must also adhere to the terms agreed upon at the time of booking.We take your feedback seriously and will review our communication processes to ensure we provide clearer assistance in such situations. Please don’t hesitate to reach out if there is anything further we can do to assist you.Best Regards,77 Patong Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our bathtub and found your stay satisfactory. However, we sincerely apologize if some aspects of our service did not meet your expectations. We are continually updating and improving our amenities to ensure a delightful stay for all our guests. We assure you that your next visit will be marked by enhancements reflecting your valuable input. We truly appreciate your patronage and are looking forward to hosting you again, with an experience that not just meets but exceeds your expectations.Best Regards,77 Patong Management Team

Response from Property: Dear Shiraz,Thank you for the high praise and 5/5 rating. We are delighted to hear that our well-appointed location, relaxing swimming pool, and outstanding service contributed significantly to your overall experience. Our team takes pride in creating a clean and comfortable environment, so your kind words regarding our housekeeping efforts are sincerely appreciated. We regret to learn that our breakfast did not quite meet your expectations. We continually strive to improve our culinary offerings to cater to a diverse array of taste preferences, and your feedback will certainly assist us in our ongoing efforts. We hope your travels will bring you back to our doorstep for yet another stay replete with superior service and enhanced amenities. We look forward to delivering an even better experience next time.Best Regards,77 Patong Management Team

Response from Property: Dear Gallivant,We appreciate the time you took to share your experience with us. We're glad to hear that you enjoyed the convenience of our location and the spaciousness of our family room. We're also thrilled to learn that your children loved their stay.We regret to hear that there was an issue with our housekeeping service. We want to assure you that we value your feedback and we will use it to review and improve this aspect of our service. Ensuring the highest levels of cleanliness is always our priority. It's delightful that despite this, our staff was able to provide friendly service and assist in enhancing your stay. We also hope that you were able to enjoy our unique rooftop swimming pool.We would be delighted to welcome you and your family back in the near future, where we will do our utmost to ensure that your next stay is perfect in every respect. Thank you again for choosing to stay with us.Best Regards,77 Patong Management Team