Shangri-La Hotels in Qingdao

This is definitely a 5 star hotel and we would recommend it for location and service, the only problem we had was at check in when we arrived at 4pm and were told that our room wasn’t ready and it would be another 1 hour to 1 and a half hour away, which was totally unacceptable as check in is at 3pm, the lady tried to upsell us to another room, not a free upgrade but to charge us the extra, I thought this was not on and as we had been travelling all day since 4am that morning, our room should have been ready, after we refused the upsell, suddenly told there is a room available in about 20 minutes but on a lower floor than we requested, we were still not happy and then suddenly another room appeared, also not on a high floor, we decided to take it as we were so tired, when we got to the room, it was not in a good viewing position, had a wall outside the window, we went back downstairs and this time I asked for the manager, Jack came to look after us and finally understood us, gave us a drink voucher and we sat in the lovely lounge area and had an ice cold drink and within 10-15 minutes Jack had gotten us a higher floor(as we had originally requested anyway) and helped us to our room, the view was uninterrupted and the room much better, Jack also sent some beers to our room to enjoy and was very apologetic, thank you Jack for your help. I didn’t want to write anything negative here because this is a lovely hotel and the Shangri-La group is normally very good, we have stayed many times in different places but I just had to mention that part because I don’t want other people who have been travelling all day to arrive and their room isn’t ready and to be told to wait longer its just not right. Everything else went smoothly and the facilities are great, swimming pool, location, cleanliness. Thanks again to Jack, lovely guy