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Location9.5
Amenities9.1
Service9.1
Cleanliness9.4
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All reviews(7106)
Positive reviews(6985)
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Nice sea view(843)
Perfect for kids(416)
Clean pool(287)
Great swimming pool(287)
Close to beach(217)
Delicious buffet(90)
Has play area for children(42)
Negative reviews(121)
Guest User
Deluxe Seaview Twin
Stayed in Jun 2026
Family
45 reviews
10/10
Outstanding
Posted on Jul 29, 2026
Very close to the sea, and the sea-view rooms offer pleasant scenery. The hotel service is excellent. The dishes at Qinxiang Pavilion are delicious, and the service there is also top-notch. The gym and pool are good. My family and I all had a great time.
Original textTranslated by Google
6/19
Response from Property: Dear Guest, Thank you for choosing to stay here and sharing your pleasant vacation experience. We are delighted to know that the hotel's proximity to the beach and the beautiful views from the sea-view rooms provided you and your family with a comfortable stay. We also appreciate your positive feedback on the overall service. Your positive comments on the food and service at Qinxiang Pavilion, as well as your satisfaction with the gym and pool facilities, are a great encouragement to us. We are gratified to see that you and your family had a wonderful time. We sincerely look forward to your next visit and continuing to enjoy a comfortable and pleasant seaside stay.
Anonymous User
Deluxe Balcony Seaview King
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 2, 2026
Excellent service! We stayed with our child and they were incredibly accommodating. We were given a room with the best sea and beach view. The hotel has an excellent, clean pool with fantastic service. The breakfast is delicious, and on weekends they have a magnificent dinner buffet with steaks, kebabs, lamb, wine, beer, and much more! Before check-out, during breakfast, they even gave us a container to pack some food for our train journey. The staff deserves 100 points! Highly recommend!
Original textTranslated by Google
6/20
Response from Property: Dear guest, thank you for staying at Shangri-la Qinhuangdao. We are glad that our warmming service location and dining have made great impression during your stay. We do hope to welcome you again in the near future and having a better experience and hope to see you again very soon.
Doudou2019
Horizon Balcony Seaview King
Stayed in Jul 2026
Family
28 reviews
10/10
Outstanding
Posted on Aug 12, 2026
This veteran five-star hotel still maintains excellent standards.
The front desk upgraded me to a suite, which included breakfast, afternoon tea, and happy hour, so I didn't have to leave the hotel for any meals.
The facilities are very well-maintained.
The overall service quality is high.
Breakfast was delicious, definitely above average.
The location is superb, right on the beach, perfect for water activities.
I would definitely consider staying here again.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對我們酒店的認可與分享。很高興得知您體驗到老牌五星的穩健水準,前台為您升級套房並帶來包含早餐、下午茶與歡樂時光的周全安排;同時也讚賞您對設施維護與整體服務質量的肯定。您提到早餐可口、位置出行便利、出門即沙灘便於親海玩水,我們深感欣慰。期待您再次入住,繼續享受舒適周到的度假體驗。
Guest User
Deluxe Seaview King
Stayed in Jul 2026
Family
15 reviews
10/10
Outstanding
Posted on Aug 13, 2026
Our family vacation at Shangri-La Qinhuangdao was incredibly pleasant. The hotel is just a few steps away from Jinmeng Beach, perfect for taking the kids to play in the waves and dig in the sand anytime. The high-floor sea view balcony offers expansive views, and I enjoyed sitting there admiring the seascape during my downtime. The heated swimming pool and children's water play area are well-equipped, making it ideal for families with kids. Our room was clean and tidy, and the staff were responsive. The breakfast selection was rich and varied. This seaside trip was truly relaxing and enjoyable. I'll definitely choose this hotel again when I return to Qinhuangdao.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住秦皇島香格里拉並分享親子度假體驗。很高興您在酒店出門即達金夢海灣沙灘,能夠與孩子輕鬆踏浪挖沙;高層海景陽台視野開闊,恆温泳池及小童戲水區配套完善,也讓遛娃過程更從容。客房整潔、工作人員響應及時,以及早餐品類豐富,進一步為您的海邊旅途增添了安逸與鬆弛。期待您再次光臨,再續美好度假時光。
samfanc
Deluxe Double Room
Stayed in Jul 2026
Family
42 reviews
10/10
Outstanding
Posted on Aug 13, 2026
I went to Qinhuangdao for a four-day vacation this year and stayed at the Shangri-La again. While the prices have certainly gone up quite a bit, I was very satisfied overall. My daughter absolutely loved the buffet, breakfast, and facilities, especially the swimming pool – she wanted to go every day! The service was also excellent, and the cleaning staff were particularly great.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您今年再次選擇入住秦皇島香格里拉,並分享為期四天的度假體驗。很高興得知您整體非常滿意,尤其是女兒對自助餐、早餐及酒店配套設施的喜愛,還有游泳池帶來的愉悦時光;同時也感謝您對我們服務的認可,提及的打掃阿姨細緻用心,讓您感受到了貼心照護。關於您提到的價格調整,我們理解您在度假期間的關注與期待。衷心期待您與家人再次光臨,繼續享受温馨、周到的度假體驗。
Sniper
Deluxe Balcony Seaview King
Stayed in Jul 2026
Family
18 reviews
8.7/10
Very good
Posted on Aug 11, 2026
Overall, it was a good beach holiday experience. The location is excellent, right by the beach, so you step out straight to the sea. The children's facilities are quite extensive, with both free and paid options. The night views are lovely, and there's a market nearby for a casual stroll. The swimming pool water temperature was nice. The breakfast, lunch, and dinner buffets were generally decent, but I felt the variety was a bit lacking compared to previous years. Overall, still pretty good.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享這次海邊度假體驗。得知您認為酒店位置優越、出門即是海灘海景,夜景氛圍與周邊集市的便利都給您留下了良好印象,我們深感欣慰。同時,也很高興您在游泳池水温方面獲得了舒適的感受,小童相關設施的豐富度也能滿足家庭出行的期待。關於早餐及各餐自助菜品種類相對不夠豐富的建議,我們已認真記錄,並將持續關注與優化用餐體驗。期待您再次光臨,繼續享受愉快的濱海時光。
Qiezong
Deluxe Balcony Seaview King
Stayed in Jul 2026
Family
22 reviews
9.5/10
Amazing
Posted on Aug 6, 2026
Excellent stay! Great location, right on the beach. As a resort hotel, quick and efficient service is key. Check-in was fast, and items requested to the room were delivered promptly. Even with a crowded breakfast, tables were turned over quickly, and food was constantly replenished. The sea view is fantastic!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您對本次入住的高度認可與細緻分享。得知您認為酒店地理位置優越,出門即是沙灘,海景觀賞體驗也令人印象深刻,我們深感欣慰。同時,我們也很高興您在入住辦理方面感受到效率與從容,客房送物服務響應及時。關於早餐高峯期您提到的翻枱與供餐保障情況,我們會繼續保持並優化餐飲運行節奏。期待您再次光臨,繼續享受愉悦的濱海度假時光。
kingeryan
Horizon Seaview Twin
Stayed in Jul 2026
Family
3 reviews
6.7/10
Posted on Aug 6, 2026
The hotel isn't far from the beach, but it's inconvenient to push a stroller back and forth. The breakfast was plentiful.
We booked two Deluxe Club Twin Rooms for our family trip. When checking in, I was told that the two rooms couldn't be on the same floor. To be on the same floor, one of the rooms would have to be next to a suite and share a door. However, later on, many other guests checked into rooms on the same floor. After waiting for half an hour, they ultimately made me choose rooms on different floors, which was very inconvenient.
From the second day onwards, toiletries weren't replenished, and used towels weren't replaced with new ones.
On my way home, they even called me to ask for a 5-star review.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您細緻地分享本次入住感受,我們十分重視您提出的所有反饋,也很遺憾部分入住細節沒能令您滿意。首先和您解釋本次關於安佳黃油的誤會:該款黃油外包裝標註了日期讀取格式為日‑月‑年,和常見的日期排序有所區別,因此造成了誤判。食品安全是酒店不可動搖的首要底線,所有食品物料每日都會嚴格核查保質期,請您大可放心。我們虛心接納您合理的建議,持續優化入住服務細節,由衷期盼之後可以再次迎來您的到訪,祝您一切順心。
shadow
Deluxe Double Room
Stayed in Jul 2026
Family
23 reviews
9.2/10
Great
Posted on Aug 2, 2026
Although the hotel is a bit old, it's very well-maintained. It's really close to the beach, just a short walk through the hotel's garden. The indoor swimming pool is great, especially when it's hot during the day; it's perfect for taking the kids to play.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享細緻的體驗反饋。很高興得知您認可酒店雖歷經時間沉澱但整體維護良好,也感謝您對酒店地理位置的肯定,穿過小花園即可抵達海邊,確實為度假出行增添了不少便利。與此同時,室內游泳池能夠為您和孩子在白天炎熱時提供舒適愜意的休閑空間,我們也倍感欣慰。您的認可對我們而言十分珍貴,期待在不久的將來再次為您和家人帶來愉快的入住體驗。
Wanxinyouzhongguo
Deluxe Twin
Stayed in Jun 2026
Other
24 reviews
5.0/10
Posted on Aug 1, 2026
The service wasn't great, probably because it was peak season and the staff seemed to lack patience. I paid over 1000 yuan for a standard king room, and none of the promised complimentary items were delivered!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並坦誠分享此次體驗。對於您提到的服務態度欠佳、旺季期間工作人員耐心不足,以及所預訂房型與預期存在落差、贈送項目未能兑現等問題,我們深表歉意。您的反饋反映出我們在服務質量與體驗落實方面仍有不足,也未能讓您感受到與消費相匹配的入住價值。我們將認真對待您提出的每一項意見,持續改進整體服務與接待體驗。對於此次入住給您帶來的失望,再次向您致以誠摯歉意。
Guest User
Deluxe Balcony Seaview King
Stayed in May 2026
Couple
37 reviews
8.0/10
Very good
Posted on Jul 23, 2026
The location is fantastic, perfect for relaxing and taking a stroll. You can easily walk or bike to Qinhuang Alley without needing a car. Location has always been Shangri-La's strong suit, which is why even if the facilities are a bit dated, I still prioritize staying here when I travel. While the facilities are a little old, they are well-maintained. The cleanliness is acceptable. The environment is absolutely wonderful. I even caught a wedding during my two-day stay. Since I was just relaxing anyway, I spent the whole morning watching from the balcony – congratulations to the happy couple! Breakfast was mediocre, crowded and chaotic, and the food was just so-so. The service was okay.
Original textTranslated by Google
6/15
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享細緻的體驗反饋。非常感謝您對酒店區位優勢、周邊出行便利及整體環境的認可,也感謝您對設施保養、衞生狀況及服務表現所給予的客觀評價。得知您在陽台悠然放鬆、感受婚禮氛圍,並度過了一段愜意時光,我們深感欣慰。與此同時,對於您提到的早餐體驗未達預期,現場人多雜亂、出品表現一般等問題,我們深表歉意。您的意見對我們十分重要,我們將持續關注並改進整體用餐體驗。誠摯期待您再次光臨,收穫更加舒適圓滿的入住感受。
Pingfanzhilu0088
Deluxe Twin
Stayed in Jun 2026
Family
11 reviews
10/10
Outstanding
Posted on Aug 1, 2026
Facilities: Well-equipped
Cleanliness: Spotless
Environment: Upscale, definitely meets 5-star hotel standards
Service: Excellent, they even upgraded my room!
The sea view was absolutely incredible!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住並分享如此細緻而真誠的好評。得知酒店設施配套齊全、環境品質令您滿意,衞生狀況乾淨整潔,且海景景觀為您帶來極佳感受,我們深感榮幸。尤其感謝您對服務表現的認可,能夠為您升級房型併為此次入住增添驚喜,是我們的職責所在。您的肯定是對我們最大的鼓勵,我們將繼續保持高標準的設施與服務水準,期待在不久的將來再次迎接您的光臨,為您呈現更加難忘的入住體驗。
Guest User
Horizon Balcony Seaview King
Stayed in Jun 2026
Family
1 reviews
9.7/10
Amazing
Posted on Jul 30, 2026
I read a lot of reviews beforehand, both good and bad. After actually staying, I think the service was excellent. Whether it was the concierge, front desk, or housekeeping, everyone demonstrated the level of service expected from a star-rated hotel. Although it's an old hotel, over 10 years old, the facilities are well-maintained. My family was also very happy. We will definitely choose to stay here again next time.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享如此細緻的體驗反饋。得知您對禮賓部、前台及客房部的服務給予高度認可,我們深感榮幸,您的肯定是對團隊莫大的鼓勵。對於酒店作為經營多年的星級酒店,您對設施維護狀態給予理解與認可,我們也十分感謝。更欣慰的是,您與家人在此度過了愉快時光。我們將繼續秉持專業細緻的服務標準,持續提升整體入住體驗,恭候您與家人再次下榻。
Guest User
Deluxe Twin
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Jul 29, 2026
The hotel's location is excellent, very close to the beach. Although the facilities are a bit old, the rooms are clean and tidy, and room service is very responsive. Staying at Shangri-La is a great choice for a holiday in Qinhuangdao.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享此次度假體驗。很高興得知酒店優越的地理位置以及臨近海邊的便利為您的出行增添了舒適與愜意。感謝您對客房衞生狀況及整潔度的認可,也感謝您對客房服務響應效率的肯定。關於您提到設施略顯陳舊的情況,我們亦十分重視,您的反饋對我們持續優化入住體驗具有重要參考價值。誠摯感謝您的支持與推薦,期待在您下次到訪秦皇島時,繼續為您提供更加優質周到的服務。
dayuhoo
Deluxe Balcony Seaview King
Stayed in Jun 2026
Family
19 reviews
6.0/10
Posted on Jul 29, 2026
Pros: Great location.
Cons: We waited two hours to check in and didn't get our room until 4 PM. The next day, our room key stopped working, and we had to queue at the front desk again. The front desk staff offered very poor service; their attitude was not what you'd expect from a Shangri-La level hotel—they didn't even make eye contact when speaking to guests. The room was quite old and had a musty smell, which I suppose is understandable for an older hotel by the sea. Breakfast was mediocre, nothing special. The pool was quite small, more suitable for children. The staff at the health center front desk were also unhelpful, and their way of speaking to guests felt more like an interrogation.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好。感謝您選擇入住並分享如此詳細的反饋,也感謝您對酒店地理位置的認可。對於您提及的入住等待時間過長、房卡使用不便、前台及健康中心服務態度未達預期、客房陳舊且有黴味等問題,我們深表歉意。關於早餐體驗較為普通及泳池規模未能滿足您的期待,我們同樣認真看待。您所反饋的各項不足對我們十分重要,我們將持續檢視並改進整體服務與入住體驗,期望未來能以更好的表現迎接您的再次光臨。