Urbanización Roquetas, Avenida de las Gaviotas, 1, Roquetas de Mar, Andalusia, 04740, SpainView Hotel Details
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Hotel Best Sabinal Guest Reviews
4.1/5
Very Good
57 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(57)
Positive reviews(40)
Reviews with photos/video(4)
Negative reviews(2)
Guest User
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2022
Top hotel
Andrea Arroyo Borge
Stayed in May 2022
Couples
1 review
1.0/5
Posted on May 15, 2022
I tell you my experience of a robbery:
I gave my boyfriend a weekend at the BEST SABINAL hotel in Roquetas de Mar.
Last night I left my PANDORA BRACELET in the soap dish in the bathtub, since I always take it off when I shower so it doesn't turn black.
Today we have gone to Almeria capital to spend the day there and when we arrived the room was clean and that, and my BRACELET was not where I left it. We have searched every corner of the room, which by the way, the cleaning was quite regular. We have gone to reception to see who has entered the room and that, solutions 0.
I find it unfortunate that in a hotel considered quite good and 4 stars, they have cleaning staff who are thieves.
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yvonnec687
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 7, 2024
Excellent week in Best Sabinal. Excellent service, super clean and very comfortable beds and premium drinks. The only negative is the food is always cold so if this was resolved quickly that would be perfect. Overall an excellent holiday.
Response from Property: Dear Yvonne, Thank you very much for your positive feedback. We like to hear that you enjoyed your stay and had a great time. Your positive comments make us want to improve and they help us to serve you better. We take note of your comments on the temperature of the food and will pass them on to the Head Chef. Kind Regards, Best Sabinal
Brigitta M
Stayed in Jun 2024
Solo travellers
4.0/5
Very Good
Posted on Jun 28, 2024
Nice room, food is ok, nice swimming pool No complaints Entertainment in spanisch, could be in other languages I am happy with this choice, lots of older people Room cleaning is good and nice see view Not much to see in the immediate surrounding
Response from Property: Dear Brigitta, Thank you very much for your encouraging comments on our Hotel . It is always a pleasure to hear that our guests enjoyed their stay and experience at the -Hotel Best Sabinal. We hope to have the opportunity to welcome you back in a not too distant future. Kind Regards, Best Sabinal
Seaside68339709755
Stayed in Jun 2024
Travel with friends
3.0/5
Posted on Jun 22, 2024
Hotel clean and on the beach although we were at the back of the hotel with view over car park. Small rooms with 2 large beds in. Very small wardrobe with few hangers and 1 shelf. Did have small fridge, air on and safe. Did not have tea or coffee making facilities. As I have mobility problems I am on a mobility scooter and was on the third floor, the problem was only 2 out of 3 lifts worked at any one tine. 30 minutes in the morning was regular waiting times to go down for breakfast of which the bacon was terrible. Evening meal was also something to be desired.
Response from Property: Dear Guest, We highly appreciate that you took the time to let us know about your impression of your stay. Your constructive comments are appreciated and will assist us in the continual review of the service we provide to help us improve the experience for all our guests. Please note that our hotel does not have tea and coffee facilities, but it is possible to rent it at the reception. Kind Regards, Best Sabinal
bevbanks
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 21, 2024
Hotel right next to the beach. Had a lovely sea view room. A very long promenade for the extent of the huge beach. Pool and pool area equipted with plenty of sunbeds and table and chairs for the bar area. Also games tables. Rooms have large and very comfortable beds. The reception area is very pleasant. The bar area is always kept clean and tidy. The dining room is set out well and staff very pleasant. A lot of different nationalities stay at the hotel.
Response from Property: Dear Guest, It is also very enjoyable to read how much you enjoyed the stunning views and excellent location. It is always nice to hear that our guests like our privileged position. Kind Regards, Best Sabinal
Voyage12760752587
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 14, 2024
Lovely hotel. Food was plentiful and good variety. Rooms were cleaned everyday and they were very clean. There was one thing that was missing was a kettle in the room so that we could have a coffee when we got up. I think also that there should be toilets outside as people have to go through the hotel to go and although you have to wear shoes the floor gets very slippy. Overall I would recommend this hotel.
Response from Property: Dear Guest, Thanks for the comments about our service. We'll take note of your suggestion about incluiding a ketter. Please understand that we have toilets near the pool, but we appreciate your suggestion. Thank you for recommending our hotel. We look forward to welcoming you again in the near future. Kind Regards, Best Sabinal
Nicola121079
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 8, 2024
Very pleasant and lovely stay. Staff members are excellent ,constantly work hard and very professional, Always willing to please and speak good English Good choice of food at every meal time Very clean in all areas Good location of the area
Response from Property: Dear Nicola, Thank you for your wonderful feedback! We are delighted to hear that you had a pleasant stay and found our staff to be professional and attentive. It is great to know you enjoyed the food choices and the cleanliness of the hotel. We also appreciate your comments on our location. We look forward to welcoming you back in the future! Kind Regards, Best Sabinal
Joanne K
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 6, 2024
The hotel is in a great location with sea views. Food was excellent with a great choice although it was busy at times. There was always something freshly grilled. Near to shops and bars. The pool are was busy but clean and very well organised. Staff were amazing and very helpful! Very clean hotel, lovely rooms. A lovely holiday!
Response from Property: Dear Joanne, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed our great location with sea views, and that you found the food excellent with a variety of fresh options. We appreciate your positive feedback on our pool area and the cleanliness of the hotel and rooms. It iss wonderful to know that our staff made a positive impact on your stay. We look forward to welcoming you back for another lovely holiday. Kind Regards, Best Sabinal
Guest User
Stayed in Aug 2024
Other
4.0/5
Very Good
Posted on Aug 6, 2024
Excellent location by the sea, you can go directly to the beach through a gate. Food is fine and varied. drinks are served at the table. You can get snacks between meals. Staff are friendly. Best mattresses ever for me, no back pain for the first time after holiday. The room and towels are changed daily. There is no need to lay down a towel and even in the afternoon you can still find a spot. There is a nice children's pool area with slides. The only disadvantage is parking, you have to pay 13 euros per day at the hotel. You can also park for free in the area. There are some shops and restaurants in the area. The boulevard is nice to walk along, but don't expect many shops and restaurants. Water skiing is a 15-minute walk away, well arranged there with security at sea if anything were to arise. 65 euros for 20 minutes.
H8973THlaurad
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 5, 2024
Overall a nice 2 week stay on an all inclusive basis but I expected more from a 4* hotel Let's start with the positives: *2 double beds in superior room *Maid service every day. Spotlessly clean rooms *Rooms are spacious and great sea view (Pay the extra for a sea view or you'll get a view of a car park) and WiFi signal will be awful *Plenty of choice of food at lunch and dinner but does get repetitive at times. Always a pizza and pasta with bolognese or tomato sauce *Food is tasty and separate wok section for create your own freshly cooked stir fry (delish!) theme nights (Chinese, Mexican, Spanish) *Good choice of ice creams on all inclusive *Over the road from the pebble beach *Shops and restaurants in close vicinity of hotel *Long prom for walks *Mini club for 5+ *Kids disco every night and adult entertainment every night and through the day * Bus stop right outside hotel to venture out *Plenty of sunbeds all day never a need for a fight or an early get up *Play park good and safe my 2yr old loved it *The little fair next to the hotel is brill for the kiddies of all ages and not too expensive. The staff are wonderful so friendly and helpful and definitely get your moneys worth *Snack bar food good and HOT but staff didn't speak any English so ordering was fun. The menu is stuck to a window on the other side of the bar so can't even point to what you want Negatives: *Reception staff are pleasant and helpful until you have a problem then some can be very unhelpful and rude. (Our air con blew warm air and fridge did not work and it took 5 days, 2 days of complaining and contact with Jet2 in England to get it sorted) we were told the technician said the AC was working fine and we were wrong! Jet2 rep in Spain sided with the hotel and wasnt interested *Watch if you have little ones the room door is easily opened and unlocked *Queues for grill and wok section are very lengthy and slow moving *Splash pool is quite rough for toddlers. Our 2yr old was terrified of the buckets that tip water over you *WiFi can be hit and miss *FLIES - the amount of flies round the pool is ridiculous - spend most of your time swatting. This is due to food being left on the floor, drinks cups not being cleared up and bins overflowing. Never saw anyone clearing pool area during the day or ever cleaning it see photos *Lifeguard a stickler for rules told me off for having a little ball for my 2yr old in the pool (shouted across the pool so everyone knows) but didn't stop people smoking around the pool near children *If you're not Spanish you get second hand service and so many rude guests. I got elbowed out of a very long queue when trying to get a burger for my son and shouted at in French *No real effort to include the Brits - everything said in Spanish (luckily I understand) but even mini disco is all said in Spanish not translated for the other little ones *Spanish guests got served at the bar first no matter who was next in the queue **San Juan** disco
Response from Property: Dear Laura, Thank you for taking the time to share your detailed review of your recent stay at our hotel. We are glad to hear that you enjoyed various aspects of your experience, such as the spacious rooms with ocean views, the impeccable cleanliness, the variety of food, and the activities for children and adults. We also appreciate your kind words about our staff and their willingness to help, as well as the hotel's convenient location near the beach. We deeply regret the inconveniences experienced during your stay. Specifically, we are very sorry that the response to the air conditioning and refrigerator issues was inadequate and took so long to resolve. This is not the level of service we strive to provide, and we are reviewing our procedures to ensure that situations like this do not occur again. We are also sorry to hear that the noise from the evening activities has affected your sleep. In these cases it is important to contact reception. Regarding the treatment, we give to our guests, for us there is no difference between national and foreign tourists. They are all people who come from different places to enjoy their holidays. We take note of your comments about the lines in the food area, the conditions of the swimming pool. We hope that if you decide to give us another chance, we will be able to offer you a more satisfactory experience. Kind Regards, Best Sabinal
Harry K
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 5, 2024
The hotel is great, the rooms and beds were prefect The guys at the pool are doing a great job!!! The food in the restaurant is very divers en taste great! Plenty of beds at the pool Had a great time!!! Drinks were super, and enough staff to help you at ther bar.
Response from Property: Dear Harry, It is a pleasure for us read that you had the best holidays staying with us. Our best satisfaction is that our guests have enjoyed their stay with us and that they want to visit us again. On behalf of the hotel team and myself, many thanks for your kind words. Kind Regards, Best Sabinal
Guest User
Stayed in Jul 2024
Couples
2.0/5
Posted on Jul 30, 2024
Would like to start with the positive! The staff are lovely and welcoming and the hotel is very clean. It’s in a good location on the beach too. It’s great for families as something happening all day for kids, from kids club to mini disco - but all day! We went as a couple with no kids and just found the noise too much, not enough sunbeds and crammed together, towel wars start at 7.30! The entertainment is poor and the bar closes at 11.30. Our biggest issue was the food, I am vegan so expect to have limited choice but I literally had salad every day. My husband isn’t fussy at all but didn’t enjoy the food, like a big canteen and lucky if you can find a table! We are upset to have paid for all inclusive and had to eat out for 6 evenings out of 10. Special shout out to Mariel on reception and Carmen at the bar, both absolute rays of sunshine
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 24, 2024
Fabulous location, staff are wonderful in all areas,so welcoming and friendly nothing is too much trouble. Food is delicious ,cooked and served really well and lots of choice,loved the wok station.Rooms well equipped really comfy beds.Upgraded to all inclusive excellent value.Would definitely stay here again.Roquetas de mar is a lovely resort.
Jet25524858609
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 23, 2024
First time in Roquetas and didn’t know where to stay so picked the hotel that looked best! The location is good right on the promenade just steps from the beach, however it is in the busier part of town, and there are more tranquil areas. The staff at reception were welcoming and efficient, and happy to help with queries at all times We were allocated a room in the top floor overlooking the beach with a great terrace furnished with table & chairs. The rooms and bathrooms are dated but clean. We were welcomed with a bottle of cava as it was our wedding anniversary - a nice touch. I hadn’t realised when booking that a few tour operators use the hotel mostly on an AI package, and I have to say that this wouldn’t be my choice. However the drinks were good and the hard working staff very pleasant. Sunbeds were no problem at anytime, and they seem to enforce the no towels regulation! This is a busy family orientated hotel in a mainly Spanish area, so if that’s your thing you will enjoy. The promenade stretches for miles and is great for walking, and the actual town offers great value for money.