Harris Resort Barelang Batam

The place is nice, clean, the preparation is also good, the staff is friendly and the decoration is really luxurious, next time I'll come here again, I'm so happy on holiday

amazing place got a relaxing trip. cleanliness is good the view from the pool is amazing as well.

In our CNY vacation, our family got relax and fun together. The staffs are very friendly and always respectfully treated to the customers. Well done Harris.

Good resort suitable for families. Far from town but peaceful and serene location by the bridge.

Check-in - Very fast and staff were very welcoming Rock Salt Beach Club - We love the drinks! Since some of the items in the menu doesn’t specify the ingredients, we always disturb the staff and asked them. But they were very patient in telling us the ingredients. 10 stars for the wonderful service! And their prawn soup was phenomenal! Harris Cafe - Breakfast buffet was okay. But I think Harris Batam Center was better. - Dinner menu looks good. But when we received the dishes, it was disappointing. Chicken & Fish were not cooked properly. It was still raw. However, Staff were very apologetic and their customer service recovery was topnotch! Jetski and Banana Boat - Our experience was super FUN-tastic! We loved it! Our guide was so professional and prioritized safety above everything else. He also took a lot of videos and pictures of us during the activity. Rooms - There’s some issues with our toilet flush. Bedside lights were also not working. Hopefully they can replace them. It would be better also if they provide bottled waters instead of a jug. It feels more safe in that sense. Check-out - They said that there’s no 12 noon shuttle back to Batam Center. But they accommodated us. So we were very happy! Final Verdict - Everything is outstanding except Harris Cafe that really needs to improve! :) Service is exceptional in all departments! Will definitely come back again.

I have stayed at this hotel before, but unfortunately, the overall standard has declined since my last visit. The breakfast experience was particularly disappointing, with food quality noticeably lower than before. Many items lacked flavor, and some took an unreasonably long time to be replenished—or were not restocked at all. Additionally, there were not enough staff available to assist guests, leading to a frustrating experience during busy hours. To make matters worse, several coffee machines were not functioning properly, adding to the inconvenience. Given the hotel’s previous high standards, this decline was quite disappointing. I hope the management takes steps to address these issues, as this hotel was once a great place to stay.