Ponient Dorada Palace by PortAventura World Reviews

For a start beware of booking with trip. I booked for me and my 3 boys 14, 12, and 10 years old. When I got to the hotel they told me there would be an additional charge of 1500 euros for my 2 younger boys. So if the price looks cheap on trip please check with the hotel. As a single mother this was a terrible blow at the start of my holiday. The room was unclean, the hotel claims to had had a massive refurbishment however the only changes was the colour scheme in the living area of the room. The bathroom was the same as last year when we stayed with one addition, it was unclean. The main wardrobe in the living room had no hangers, I asked at reception and was told there was non to be had. There are now drawers in the apartment. They have taken away a cabinet under the tv and replaced it with two round tables that really serve no purpose. Even the dressing table had no drawers. There are two tables either side of the bed but no cabinets with drawers. I went to get a glass from the kitchen only to discover that the entire kitchen was devoid of equipment. Again I asked reception to be told I had to request the kitchen equipment. When the plates, etc arrived the cleaning lady dumped a box containing everything on the floor in the room. Not really what one would except from a “4” star hotel. The room was only cleaned every day at around 3pm. The floors were never washed, I had to ask for clean sheets, The bed wasn’t made properly and the bathroom never touched. I found out from one of the cleaning staff that there are only 10 cleaning staff on a morning and the 1 on an afternoon the poor staff couldn’t. It is impossible to get sunbeds at the pool. On a morning people start lining their bags containing towels at 7am then the pool is supposed to open at 9am. I went down a few times at 8.45 only to find the doors open and all sunbeds reserved with towels even though it states on the website that it is not permitted to reserve beds. Also the numbers of sunbeds at the pool is less than half of what it was last year when I stayed. The food in the restaurant was disgusting, absolutely full of grease, the children’s food was atrocious me and my kids tried eat there three times but couldn’t eat a thing. I complained to the manager but he was very rude and shrugged his shoulders when I explained the problem. I will not return to the hotel, I love Salou but not that terrible place. It is most definitely not a four star hotel. I wouldn’t even give it a two star. Photos of the bathroom. Example of the way the beds were left and the cleaning staff leaving sheets to do the work myself.

Everything clean and good service

I liked the hotel a lot but communication with travel agencies was very slow

Все хорошо , завтрак впервые такой скудный видели , нет ничего !!!!

I booked this hotel online directly,but didn't get a confirmation email.Emailed the hotel several times to see what the issue was as payment was still pending.It took 4 days to get back to me to tell me it had not been confirmed.So after that it was re-booked at the same price and everything was fine until we arrived.We waited 40mins in the queue for reception to be told our booking was made by the hotel for May and not April!!Another 30mins of sorting out the hotels second mistake to our booking at 10pm with a 4 year old child.We arrived at our room and noticed there was no cutlery,glasses,plates,cups,nothing at all so notified reception the next morning.In fairness when.we got back to our room that day,they had left all the items we were missing in our room,in a box for us to put away!!Now I've been to many hotels but I don't even think faulty towers would expect this off anybody!The hotel is lovely but was let down by a few incompetent staff who sure shouldn't be working in the industry.

I did write a review previously & deleted giving customer service a chance to address my complaints about hotel, after several emails being ignored I have decided to make my thoughts about hotel public ( I know I will get message under this review saying sorry/ we will take feed back on board ect. Pity they don't actually answer emails with feedback ) first impressions hotel lobby looks fantastic & you think the rest of hotel would be of similar standard ( wrong about that) people standing in front of hotel smoking ( smoking area in hotel Is a muddy piece of land with 1 ashtray) had 2 rooms both seen better days bath grubby in 1 room other room in a corner with small balcony & 1 bed. Food was lukewarm & booking in for breakfast / dinner every night ( time slot 7-8 ) 1 night went down 7:25 was refused entry because they said it was to late when I asked at reception about complaints procedure ( few things had been building up ) I was told there wasn't a procedure & I couldn't be given an email address because it was private information ( just had to Google to get it ) like I said food was average at best with small selection at diner ( ate out most nights ) most staff unfriendly & unhelpful. Next on to the bar was half board so when paying for a drink I don't expect a paper cup or even to be given a pint in a coca-cola glass ( wasn't even a pint in glass ) when I mentioned to bar staff the said no pint glasses where clean & that's biggest glass they had roof top terrace no glasses or sunglasses allowed in hot-tub even if you need them to see . Area outside closes at 12 every night except 1 night when some drunk woman decided to sing alone ( song by heart ) for 45mins only knowing the chorus despite people complaining about it staff just ignored her until around 1am. I was speaking to people outside who had stayed in hotel previously & said it has went really down hill since it's been took over staff look unhappy & are generally unhelpful towards guests. To many rules in place for people to actually relax & enjoy a holiday I wouldn't come back to this hotel if it was free & I certainly wouldn't recommend it to family or friends if they where thinking about it.

The bedroom was a really bad it was too small the air conditioning didn’t work and there help with portaventura was utterly bad when they say they have got the best things and the most helpful about portaventura because me and my dad wanted to buy fast track for dragon khan we went on the machine to buy the tickets and the most annoying part about it was that the fast track WASNT even for that ride so we went to get a refund and put a report in and they said that we will get the €20 back between 7-10 days and now it has been 14 days and they still haven’t gave my dad the money back yet. There was another problem with portaventura because me and my dad went to go on dragon khan because we waited in the cue after we put the report in and I usually give my phone to my dad to put in the bag and we get it after the ride and I forgot to ask him to put it into the bag and I know it was my own fault for forgetting but then my phone slipped out so we went back to the hotel and go in the pool to relax and calm down a bit and because I have this skin condition and I have to go in the pool with at-shirt on we was going in the pool the lifeguard said that I am not allowed to go in the pool in my t-shirt so my dad was trying ti explain why and they said tuff it’s his own fault and I can’t physically put a skin condition on myself and I do feel bad for other people who have a skin condition and if you have a skin condition I WOULDNT recommend going to dorada palace and I don’t want it to happen to anyone else. Another reason why I WOULDNT go to portaventura and dorada palace again is because as I explained before I lost my phone and you know what it’s like when a teenager looses his/hers phone so me and my dad signed in to iCloud find devices on google and at 8:30 in the morning someone answers the phone and all we could here was the music in the background and they answered for 48 secs and we watched him go around the park and when he got to the exit he turned it off then the next day he took the SIM card out and took my phone and the park said there is nothing they can do about it because they DIDNT do it apparently and my holiday was good at sometimes but the hotel was a dump and the breakfast food was the worst thing I have tasted in my life HORRIBLE i couldn’t tell who how bad it was, there was sausages full of bones the eggs were green, the pancakes were black cereal was soggy utterly DISGRACEFUL and I don’t want this to happen to anyone else because I don’t want other people to wasn’t there money on this bad hotel and we have agreed this place is never getting money off us again and as I said hopefully this helps some other people and hopefully they choose a different BETTER place than here so best off luck dorada palace hope you all get nothing and be POOR and that review was off me so. IM NOT COMING BACK!

Check in was very busy but very pleased with allocated room. We are half board and had booked a twin room but got a one bedroom corner plot apartment with two separate balconies, room 408. Pool areas are lovely, as we are adults we only used the adult only roof top pool which I can’t fault. It’s lovely and quiet with one pool and two hot tubs. Beds and pillows are comfortable. The restaurant can’t get very busy but you can book allocated times which are one of 3 sittings and food is prepared fresh for each sitting. Half price tickets to port adventura and free courtesy bus, really enjoyed this day. We also walked to the port of Salou and caught the free to Cambrils which is a stunning place. All in all we have had a very pleasant stay and would definitely return.

Great hotel, close to the beach and entertainment. Port Aventura within walking distance. Food of good quality and very clean. Two good sized swimming pools manned by guards. Top of hotel several jacuzzi and spectacular views over Salou.

Check in was so long. Stood in queue for over 30 minutes. Food was extremely poor. Not enough choice, low quality, off brand and always tepid. Never ever warm. Service times too late for a Brit, with dinner service not beginning until 7pm. Lifts constantly broken. Not great choice of spirits on all inclusive. Pink gin disappeared after first day. Only 2 beers on draft. One was off for half our visit. Painted the doors on our floor whilst we were staying there and it smelled vile. Gym was terrible. Treadmill belt slipped so can’t do more than walk on it. Machines all creaky and old. Plus points for the cleaning team. Who kept the room and hotel spotless and the food service team who were always smiling, bright and cheery and extremely helpful.

Just back from a five day stay&honestly have nothing bad to say.Diane checked us in and she was friendly, polite&informative.All the staff here were great.We stayed in a self catering apt and it was immaculate, spacious&comfy.Housekeeping team called every day.The hotel itself is beautiful, pool bar has a great selection of food(club sambo wow)lovely lady working there also who went out of her way to get my daughter some turkey.We had breakfast every morning and it was always lovely plenty of food and plenty of choices.The hotel was really busy with a great atmosphere.Great evening entertainment fun for all age groups.I would definitely return to Dorada palace thank you to all the staff who made our stay great.

I’m honestly baffled by the reviews. I’ve read one about bones in sausages and black eggs… absolute lies. We paid 410€ for four nights for two adults and one 11 year old. This included breakfast and two days’ park tickets. We booked direct with the hotel and although it was Easter hols, it was a week before Easter. We had the best stay. ALL staff we came across were polite, helpful and kind. We were seated at breakfast each morning with “enjoy your breakfast”. Breakfast was a good selection including fresh eggs, perfectly scrambled eggs, bacon, sausages, beans, cereal, fruit and yoghurt, pastries, breads, pancakes, churros. We enjoyed two brilliant days at Portaventura and some time spent round the pool (although not quite yet the season). The pool on the roof is beautiful and a lovely edition for those without children. The lobby area and lounges are lovely and clean also. The room was fine - except beds were hard. So hard we didn’t sleep well - but they were new mattresses, just not to our taste. However, the only flaw was the aircon didn’t work. We slept with the door open which was nice but we now all have lots of mosquito bites. It was too hot to have it closed despite being only 18/19 outside. This would be my only worry about coming here in high season. The hotel is perfectly places close to the beach and the shuttle every morning to Portaventura worked really well. Overall a lovely holiday for a great price.

The hotel is average, clean and tidy. Location is great and close to the beach. PortAventura is fantastic. However the food is a major downfall. It's incredibly repetitive and all of us had bad stomachs at some point or another on our week stay. All the rooms around me had a clothes airer, when i requested one (two days in a row) i was told there was no more and i couldn't have one. The 3 pools are lovely and clean, however be aware these are not heated and are still freezing cold. Children aren't allowed to use floaties or any pool toys, which is a shame. Overall not terrible, could be a 4 star but the food let's it down alot. More like a 3 star.

After arriving early we knew our rooms wouldn’t be ready and we didn’t have a problem with that . However, we didn’t expect to be charged 5 euros per case to have them stored in automated lockers . Eventually we got our room at around 3pm, room 161 on the first floor, tucked away in a corner with a tiny balcony that we couldn’t use . If you’re offered this room , refuse it !! I only wish we had, but we tired from travelling and decided to put up with it. In the evening drinks we served in paper cups up to 8pm and then after the bar staff had no idea of what glasses to use , serving gin and tonic in Coca Cola tumblers. The first night the bar was covered in empty dirty glasses with no intention of any one clearing them . The lobby bar had no ambience and wasn’t welcoming, too brightly lit .The food in the restaurant was good and we enjoyed our meals , but there was no waiter service and we had to queue up for drinks. The snack bar in the daytime had long queues and wait times . The rooftop terrace was a bonus and a perfect place to relax, but apparently we were not allowed to wear our sunglasses in the hot tub. Also the rooftop bar wasn’t part of the all inclusive drinks, and it was ok to go down 6 floors to get drinks from the snack bar and take them back up . Definitely not 4* , only 3* at best