InterContinental San Diego, an IHG Hotel Reviews

Personally, I will never stay at the InterContinental in SD again. I even have a bad impression of all InterContinental hotels. When we checked in on the first day, the room was not cleaned, and the cotton pads were used by the previous guest and were not replaced. Secondly, they asked their supervisor to replace them. After the replacement, the rings we put on the dressing table were thrown away as garbage. Throw it away. But both my partner and I said that we would continue to stay at the InterContinental because of the new hotel and the good location. Our itinerary changed starting the next day. We wanted to stay in SD for a few more days, so we continued to book three nights on Ctrip, staying in the hotel for a total of six nights. But things started to get worse. Normally, we need to pay a deposit of 100 knives per day for our hotel. When we checked in for the first time, we paid 300 knives. Then we paid another 300 knives at the front desk after we extended our stay for three days. Normally, a deposit of 600 knives is enough. , our room rate was also prepaid on Ctrip. But starting from the second night we checked into the hotel, we received different deductions one after another. Basically every night, hundreds of dollars were deducted in the early morning. We were charged a total of more than 1,700 dollars (not including 600 dollars). knife deposit) Then we basically went to the front desk every day to ask what was going on. What the front desk told us was that because our prepaid fees for Ctrip were paid with a credit card, they did not receive the room fee from Ctrip, so they automatically deducted it. The funny thing is that the one-time payment for the room fee we made on Ctrip was paid with our Alipay balance and there was no such bank card information at all. That card was only recorded on their machine. Later, on the fourth night of questioning, they finally admitted that it was their mistake. It was their own system that had an error and had been deducting fees randomly. We complained about this to their manager that night. The manager said that the credit card information had been completely deleted from their system and would not cause any subsequent deductions. However, we checked out the night before and received another one last night. A deduction bill of $374. Does that mean that the credit card information was not actually deleted? In addition, I would like to ask if this kind of service can be provided by InterContinental Hotel? Also, are the cases of arbitrary charges specific to foreign credit cards or do they happen all over the world? It was a really bad experience