Holiday Inn Hotels in San Francisco

The management of this hotel is extremely arrogant and ruthless. Three weeks before our check-in date, we applied for a cancellation through the platform due to a possible trip rescheduling because of a physical injury. I prepared a hospital diagnosis of a fracture and a rest certificate, but despite multiple communications, the hotel still refused to cancel. Other hotels, however, helped us with the cancellation. Upon check-in, the hotel charges a parking fee of $45 per day, but you can only park until 2 PM the next day — no matter how late you arrive. In summary, we had to stay at this hotel, and the experience was as anticipated; perhaps their practices are legal, but they are heartless — showing no understanding, care, or service spirit towards guests.