Hotels Near Roots Fountain in San Juan

Everything my wife and I wanted to see and do in Old San Juan was within easy walking distance so this hotel is really in an ideal location. We liked the look and feel of the property especially the grand staircase and covered veranda area in front of the rooms. The open air nature of the property really highlights the warm temperatures and encourages you to sit outside and enjoy the environment. We found our room to be comfortable and clean. The bathroom was modern and the shower was large with good water pressure. The room could use more light and the bathroom lighting is equally dim. All the employees were encountered were very helpful and friendly. Make sure to ask for restaurant/bar recommendations. The front desk also arranged for a taxi to take us back to the airport. During our two night stay, our bathroom towels consisted only of large bath sized towels and while we asked about smaller hand towels, none ever appeared. Also the shower door leaked a large amount of water on the bathroom floor - - more annoying than a problem. The message light on our phone blinked from the moment we arrived and despite our efforts to retrieve/delete voicemails, the light continued to flash. I asked the very friendly gentleman at the front desk but he was not sure what to do and when we checked out, the message light was still flashing. These items were too minor to impact our stay and my wife and I would completely recommend this hotel. One word of advice - we enjoyed a couple of beers at the hotel restaurant/bar and were a bit shocked that each bottle of beer was $10 but at least it was cold !! We did not return to the bar/restaurant as there are a great number of nearby places to drink and dine.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

This was the perfect hotel for my first visit to San Juan, and I can't wait to return. Me & my mom came to celebrate my moms Birthday. And mentioning it doing check in, we were given a couple of Birthday drinks to redeem before we left the hotel to celebrate the occasion. Thanks Sylviani & Sabilya. Awesome & Professional at all times! The staff treated us well. I liked the fact that the hotel provided shuttle service to and from Old San Juan & to one of the close by beaches. Our view from the 5th floor was great also. We could see the pool & the water fountain across the street. They were both beautiful with the different colored lights at night The location was great, and a lot of things to do within walking distance. T-Mobile district was a 2 minute walk. ******, 5 minute walk. Make sure you get pictures in front of the I love PR sign that's close by. Thanks again and hope to see you soon!

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

DISAPPOINTED!!! We had stayed in Costa Bahia a few months ago, so we didn't think twice when we needed to stay in the same area for a triathlon. We made our reservation and paid in early February for the middle of March stay. The night we arrived for check-in, we were informed that “they had a computer problem that caused overbooked.” According to them, someone was supposed to contact me, but I never received a call, text, or email to inform me about the problem. I was traveling with two athletes participating in the triathlon the following day. We were panicking since it was nighttime and we didn't know the area well enough or other places to stay. We finally contacted a friend who offered a safe place to stay for all of us. The bad experience with this hotel changed our opinion about it. Disappointed and super mad!

I would like to give a shout out to Julio Cruz. I spent 3 of my days at the beach. Numerous times I was greeted warmly by him. I witnessed how hard he worked. I looked forward to each day there. The beach waitresses were very attentive and kind. Anybody I encountered at the resort was courteous. We are already booked for next year!

Very good hotel with rooftop pool, free bar drinks, rooms with balconies and large, hotel services are also very good and the location of this hotel is very prosperous

When staying at Double Tree By Hilton San Juan, my hubby and i had the best experience ever. I don’t know why anyone would ever disagree. The staff was friendly, the entire area was clean and COVID friendly, and there was even daily complimentary water and transportation to the beach which is within walking distance of the hotel. The hotel even offers beach towels, beach chair, and an umbrella! I had a blast!