San Juan Hotels with Airport pickup service

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

No breakfast at the hotel, the hotel does not have a kettle, but there is a microwave and coffee maker. We went for 3 people, and the room had a standard double bed. If there were 3-4 people, we could put a double bed on the wall of the room. The hotel is less than 10 minutes walk from the Atlantic Ocean, but the beach here is relatively large, and those who like surfing can surf.

ust now on Google We stayed in the blue tower and enjoyed a comfortable and clean room with a small balcony facing the beach. However, there were several issues that affected our stay. Upon arrival, we were promised two complimentary bottles of water daily and a voucher for the chocolate bar, which we never received throughout our stay. One major issue was with pool towels. We were told they were stocked outside by the pool, but they were consistently empty. After multiple trips to the front desk and being told towels would be brought out, we waited for 30 minutes EACH TIME with no towels arriving. This forced us to use bath towels when we returned to our room, leaving us without dry towels for showering. The complementary toiletries in the shower (Shampoo, Conditioner, Body Wash) were empty. Although we brought our own toiletries, we love the scents that Hilton Hotels use and would have liked to have been able to utilize them but given the lack of customer service with towels we didn’t bother asking them to refill them for our stay. Our second night we found two roaches, while we're familiar with encountering roaches and bugs as we also live in a tropical climate, it was still unsettling to find them in the room given the final price of our stay. We also experienced a false fire alarm during our stay. We were on the 11th floor and had to walk down 11 flights of stairs, only to find out at the front desk that they had no information on why the alarm had gone off, causing a lot of confusion. Communication with the front desk was generally poor. When we called multiple times for towels and received no answer, it took over 10 minutes of the phone ringing to finally get through. Even then, after being promised towels would be sent up, we waited another 30 minutes for them to arrive and had to call the front desk and additional 3 times before they actually arrived. After returning home, we discovered unexpected charges on our bill without any breakdown or explanation. When we called the hotel to request a receipt, we were transferred to reservations and left waiting for 57 mins before the call was ended. We have called back and are currently waiting for someone to answer the phone. If you are thinking of staying at this Hotel please keep in mind that there is a $45 + an additional $5 tax resort fee per day and while there is designated parking it is hard to find, a very small lot and not included in your stay with an additional charge of $25 per day. When booking a “Beach View” room keep in mind that this Hotel is not located ON the beach, but one street over. There is alot of construction that blocks your view of the beach. Overall, the hotel had potential for a good stay, but the lack of proactive staff, poor communication, and unfulfilled promises made our experience less enjoyable. Only the housekeeping staff stood out for their helpfulness. For the total price of our stay we could have just stayed at our Airbnb, La Casita Negra which was AMAZING

We loved our 1 night stay here. Our room was quite large and perfect for our family of 4. The location was central allowing us to easily walk around the area. The decor through out was fun, colorful and had some intresting details. There is lots of roof top seating and great views of the surrounding area. The staff here is great and our check in was a breeze. When we were a little lost trying to find our room a gentleman came to our rescue and escorted us to our room even helping us with our luggage! Unfortunately for me I woke up the next morning with an issue with my eye. I needed to get medical help immediately. The woman at the front desk was a huge help locating the right doctor for me to go to and spoke directly with the office to explain my situation. Sadly I did not get her name but she saved the day!

We stayed at the Fortaleza for two nights during our family holiday. There were 3 bedrooms with plenty of space for all six of us to have some privacy. The kitchen was huge and we prepared 2 delicious family dinners there. There are balconies overlooking the old San Juan streets. There are many sites, shops, restaurants within walking distance so the location in Old San Juan is perfect for those that want to stay close to the accommodation. We arrived early in the morning and we were able to store our luggage for the day while we walked around town. The downside is the parking is not onsite, but it is in a garage within walking distance.

Booked hotel for 69th birthday gift to self and was totally disappointed with the quality of the hotel! Located in difficult area to get to; requiring clerks to need to direct you there after driving around for an hour trying to navigate the way there. Very old building with poorly designed rooms and terrible views overlooking delapidated surrounding structures and buildings . Charged $13 per day to park across the street where the desk clerks had to let you in/out of gate with a remote that they controlled while guests had to cross a busy street to get to their car. No coffee, no breakfast, no bar, no pool! Very inconvenient!! Worst place I ever spent good money on!!! Do not stay at this hotel!!!

The hotel is located by the sea, the beach is very good, the coconut trees are dazzling, and the scenery is pleasant. Although the rooms are not large, they are well-equipped, and some are available. Because I was flying, I didn't book breakfast, it was very close to the airport and it took 8 minutes to reach Uber.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!