Guest User
July 27, 2024
In my opinion, it is lacking to be a 4* hotel, especially with regard to the attention of all the staff. The facilities are good and the view from the room seemed very nice to me. The pool, although it is not for therapeutic purposes, is very shallow, it is obviously designed to entertain children. I did not think it was appropriate that they did not want to turn on the hydromassage in the pool because, as they said, the water was cooled, but it was not heated. At checkout they wanted to charge me for consumption of the minibar that I did not make and when I bought regional products that the hotel sold, they told me totally different prices the two times I asked, which makes me think that the consumption that I supposedly made was charged in some way. On two occasions I had to request the cleaning service of the room because, when returning from the excursions, it was not done, although we have always left the room within the cleaning time range proposed by the hotel. That cleaning was minimal: they only made the bed and changed the towels. For all this and some other things I consider that it is not 4* and that the price is much higher than the quality received.
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