Timberland Highlands Resort

Timberland Highlands Resort Reviews

Timberland Highlands Resort

Timberland heights, LOT 2 Clubhouse Dr, San Mateo, Rizal, 1850, PhilippinesView Hotel Details
Timberland Highlands Resort
Timberland Highlands ResortTimberland Highlands ResortTimberland Highlands Resort
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Timberland Highlands Resort Guest Reviews

9.1/10
Great
64 review
Verified reviews
Location8.7
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(64)
Positive reviews(63)
Reviews with photos/video(36)
Awesome stay(33)
Friendly staff(18)
Loved the view(11)
Clean and tidy(6)
Awesome rooms(6)
Convenient location(5)
Negative reviews(1)
ilahayes
Premier Deluxe King Room
Stayed in Feb 2025
Family
8 review
8.5/10
Very Good
Posted on Mar 24, 2025
I recently had the pleasure of staying at Timberland Heights Resort, and overall, it was a lovely trip. The resort offers a similar atmosphere to Shangri-La Boracay, though naturally not at the same level of luxury and elegance. However, it provides a great vacation experience, perfect for stays of at least two nights to fully enjoy activities like the Outdoor Cinema, Bonfire with S’mores, and swimming in the infinity pool with its stunning views of both the city and nature. It’s a place I would return to and recommend to friends. That said, there are a few areas where improvements could be made. First, attention to cleanliness could be improved, specifically with the coffee mugs and kettle in the room. Ours had hardened residue, particularly around the mouth area of the kettle. Fortunately, the Manager promptly addressed the issue by replacing the mugs, glasses, and providing us with a new kettle, which was much appreciated. Additionally, I’d like to bring up a concern regarding the swimming pool. My son has swum in numerous pools both locally and internationally, and this was the only time he experienced an allergic reaction. We initially thought his fever was related to a cold, but on our last day, he developed rashes, which we later learned were due to an allergic reaction. The rash began on his neck and spread to his shoulders, chest, back, and limbs. After visiting his pediatrician and undergoing lab tests, it was confirmed as an allergic reaction. We suspect that it may be related to the chemicals used for pool maintenance, as this was the only pool that triggered such a reaction after over 20 others. While this was an isolated incident, I think it would be worth the management’s attention to review the chemicals used in the pool to ensure they’re safe for all guests. This would help to avoid any similar experiences for future visitors, especially those with sensitive skin. I truly hope to return and celebrate future occasions at Timberland Heights Resort, and with a few adjustments, I’m sure it can continue to offer even better experiences for all its guests.
Response from Property: Dear ilahayes,Thank you for your thoughtful and detailed review. I’m glad to hear you had a lovely trip and enjoyed our resort’s activities, especially the outdoor cinema, bonfire with s’mores, and infinity pool with the stunning views.I sincerely apologize for the cleanliness issue you encountered in your room. I’m grateful I was able to personally attend to the matter promptly. Your feedback is valuable, and we will continue to ensure that such issues are addressed swiftly in the future.I’m also very sorry to hear about your son's allergic reaction after swimming in the pool. We take this matter seriously, and we understand how concerning this must have been. While this is an isolated incident, we will review our pool maintenance procedures to ensure all chemicals are safe for our guests, especially those with sensitive skin.We truly appreciate your understanding and your constructive feedback. We look forward to welcoming you back for an even better experience and are committed to ensuring a safe and relaxing environment for all our guests. Thank you again for sharing your experience with us!Sincerely,Kar RegroGuest Services Manager
Anonymous User
Premier Deluxe Twin Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 24, 2025
Very accomodating staff, and rooms are as features. Very clean rooms. My kids enjoyed the facilities- playgrnd, pool and unli smores. Overall, it's a 10/10.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review!We're delighted to hear that you had a 10/10 experience at Timberland Highlands Resort and that your kids had a fantastic time enjoying the playground, pool, and unlimited s’mores! It’s also great to know that you found our rooms clean and exactly as featured, and we truly appreciate your kind words about our accommodating staff. Your feedback means the world to us, and we can't wait to welcome you and your family back for another amazing stay!Sincerely,Kar RegroGuest Services Manager
Anonymous User
Premier Deluxe Twin Room
Stayed in Jan 2025
Family
1 review
8.5/10
Very Good
Posted on Mar 5, 2025
The ojt was so nice he assist us very well. We really enjoyed the pool area since we have a kid. The place was very relaxing and staffs are very accommodating.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a relaxing stay and that our OJT staff provided excellent assistance. It’s great to know that you and your little one enjoyed the pool area! We truly appreciate your kind words about our accommodating team. Looking forward to welcoming you back to Timberland Highlands Resort for another great stay! Sincerely,Kar RegroGuest Services Manager
Jenie Lynn
Premier Deluxe Twin Room
Stayed in Jan 2025
Couples
2 review
7.5/10
Posted on Mar 2, 2025
Location is out of the way and there are no nearby stores or restos in the area. The mobile network is weak but there's wifi so it's okay. Food is expensive so you better have the buffet. The buffet was great and the manager was really hospitable. The hotel room's space is just okay. No view in our room. Amenities are somewhat lacking but just okay.
Response from Property: Dear Jenie Lynn,Thank you for sharing your feedback about your stay at Timberland Highlands Resort. We understand that our secluded location offers both a peaceful retreat and some challenges in terms of accessibility to stores and restaurants. We're glad to hear that you enjoyed the buffet and appreciated the hospitality of our team. Your insights regarding the amenities and room view are noted, and we’ll continue to find ways to enhance our guest experience. We hope to welcome you again for an even better stay!Sincerely,Kar RegroGuest Services Manager
Guest User
Premier Deluxe King Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 9, 2025
On our 3rd visit here, the whole experience was superb. This time, we explored on the coffee and smores while trying their telescope view of the city
Response from Property: Dear Valued Guest,Thank you for sharing your experience! We're so happy to hear that your third visit was superb. Exploring the coffee, smores, and telescope view of the city sounds like a fantastic way to enjoy your stay. Looking forward to welcoming you back for more great memories!Sincerely,Kar RegroGuest Services Manager
Anonymous User
Premier Deluxe Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 17, 2025
So nice! Very Clean 🫶🏻
6/12
Response from Property: Dear Valued Guest,Thank you for the wonderful feedback! We’re so happy you found Timberland Highlands Resort nice and very clean. Your kind words inspire us to keep delivering the best experience for our guests. Hope to see you again soon!Sincerely,Kar RegroGuest Services Manager
Guest User
Premier Deluxe Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 19, 2025
Nice view, nice staff, food is good
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're so happy you enjoyed the nice view, the warm service from our staff, and the good food at Timberland Highlands Resort. We truly appreciate your kind words and can't wait to have you back with us again soon!Sincerely,Kar RegroGuest Services Manager
Anonymous User
Premier Deluxe King Room
Stayed in Nov 2024
Couples
2 review
10.0/10
Outstanding
Posted on Dec 26, 2024
Will def book again!!! Wala kaming naranasang disappointment sa stay namin, perfect for unwind & couple date ❤️ super ganda ng city lights sa gabi! Thank you for wonderful stay & service, Timberland! 🫶🏻
Guest User
Deluxe Room 2 Single bed
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 11, 2024
Excellent and great experience, planning to book again in this hotel, with wonderful view😊
❤️misis Box
Deluxe Room 2 Single bed
Stayed in Oct 2024
Family
2 review
9.5/10
Amazing
Posted on Jan 17, 2025
We had an amazing time at Timberland Highlands Resort! Our family thoroughly enjoyed our stay, and every moment was memorable. The s'mores night and movie under the stars were such delightful experiences, creating warm and cozy memories. The infinity pool offered breathtaking views and was the perfect spot to relax. The breakfast buffet was exceptional, with a sumptuous spread that catered to all our cravings. We can't wait to return for another unforgettable getaway! Regards, BOX Family with Love❤️
6/9
Kitel
Premier Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 29, 2024
Our favorite go-to resort. It's very near to our house, yet it feels like you are in a far location due to the scenic view. All staff were nice and we finally got to experience smores night again. Thank you so much. We will definitely come back sooner.
Da Ppl’s Champ.
Premier Deluxe Twin Room
Stayed in Sep 2024
Family
2 review
10.0/10
Outstanding
Posted on Nov 2, 2024
Nice resort; we took our daughter to their Halloween event, however certain facilities were closed and there was a lot of continuing construction. It's also too far from the main lobby to the room.
Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding our resort.We appreciate your understanding of the ongoing construction and the distance from the lobby to the room, as we strive to enhance our facilities for all guests.We look forward to welcoming you back soon with a much memorable stay!Sincerely,Kar RegroGuest Services Manager
Yshakes
Premier Deluxe Twin Room
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 11, 2025
The place is great and relaxing will surely go back again. Food is nice also
Response from Property: Dear Yshakes,Thank you for your kind words! We're so happy to hear that you found Timberland Highlands Resort a great and relaxing place to stay. It’s wonderful to know you enjoyed the food as well! We look forward to welcoming you back for another enjoyable mountain escape experience soon.Sincerely,Kar RegroGuest Services Manager
ro barde
Deluxe Room 2 Single bed
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 27, 2025
Timberland is a great place to stay. The ambiance, location , food and amenities are great! my 6 year old family member loves to go back the soonest.
Guest User
Premier Deluxe Twin Room
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 3, 2025
Everything is perfect
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay at Timberland Highlands Resort. We can't wait to welcome you back for another amazing experience!Sincerely,Kar RegroGuest Services Manager