Rainforest· Jiuqi Holiday - Photo Gallery

Response from Property: You didn't express your dissatisfaction when we checked in. Later, we complained directly on the platform that our room did not have the size described on the platform and had a musty smell! We wanted to solve it immediately, but we never met your people throughout the whole process, and there was no communication or coordination with our staff! The platform contacted us, and I also made it clear that if there is no actual description of the size, my listing can be removed immediately. We have indeed not received the message from the platform you mentioned. We will definitely respond as soon as possible after receiving it. There are rules for cancellations and changes to reservations and orders. , the platform has prompts when you place an order, and we also strictly follow the platform standards. You placed a triple room with a shared bathroom on the platform. Because you don’t want to move the room, the front desk communicated with you to confirm that you are willing to pay the difference and not change the room. There is definitely a problem. Corrections are accepted, but malicious negative reviews will definitely not be accepted.