Mercure Kuala Lumpur Glenmarie

Mercure Kuala Lumpur Glenmarie Reviews

Mercure Kuala Lumpur Glenmarie

Jalan Kontraktor U1/14, Seksyen U1, Shah Alam, Selangor, 40150, MalaysiaView Hotel Details
Mercure Kuala Lumpur Glenmarie
Mercure Kuala Lumpur GlenmarieMercure Kuala Lumpur GlenmarieMercure Kuala Lumpur Glenmarie
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Guest Reviews of Mercure Kuala Lumpur Glenmarie

8.7/10
Very Good
1009 review
Verified reviews
Location8.4
Amenities8.5
Service8.8
Cleanliness9.3
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All reviews(1009)
Positive reviews(984)
Reviews with photos/video(308)
Delicious breakfast(63)
Convenient parking(30)
Well designed(21)
Near shopping area(18)
Well decorated(17)
Convenient for shopping(15)
Great swimming pool(12)
Perfect for business trips(11)
Negative reviews(25)
Shamimi Nazirah Sukor
Deluxe Twin Room
Stayed in Apr 2025
Solo travellers
5 review
10.0/10
Outstanding
Posted on May 13, 2025
I've been here at this hotel repeatedly for good reason and I had a fantastic stay! The room was spotless, the staff were incredibly friendly. Overall, I highly recommend this hotel for your next travel adventure!
Guest User
Superior Double Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 6, 2025
This is my first time staying at this hotel, and I’m impressed as it’s the cleanest and most comfortable hotel I’ve experienced. Everything was just perfect. The mattress and pillows were incredibly soft. I fell asleep the moment my head hit the pillow. I didn’t get a chance to go to the swimming pool as I was busy with the wedding, but I’ll definitely come back and book the same room, 517!
Anonymous User
Superior Double Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Good location as we're attending Wedding Reception next building. Overall satisfactory stay and satisfied.
You En
Superior Double Room
Stayed in Feb 2025
Couples
11 review
6.0/10
Posted on Apr 1, 2025
I booked double bed . They give me 2 single bed combine to be 1 and bed have one high and low . And don’t have the long sofa chair . Last time I went here have the long sofa chair it’s very comfortable . I booked it same room type with last time .different with the official picture
KRISHNAVALLY NAIR
Superior Double Room
Stayed in Feb 2025
Business travellers
8 review
9.5/10
Amazing
Posted on Mar 22, 2025
Hotel is good. Clean and good hospitality. Buffet breakfast is also good. It’s just that no toiletries like tooth brish is provided. No notepad or pencil provoded making it a hasle to call the front dest and ask.
karxuan23
Superior Twin Room
Stayed in Jan 2025
Couples
3 review
9.5/10
Amazing
Posted on Mar 16, 2025
Hotel room is good, the food is good, in room service dinner is so chill! Breakfast choices not much but very enough. The only problem is the hotel call us urgently before the date we check in, tell us that the hotel is facing electric shortage and ask us to change the check in date (yes they don’t allow us to cancel and refund for the booking)
Nildaa
Superior Double Room
Stayed in Jan 2025
Family
8 review
8.0/10
Very Good
Posted on Feb 26, 2025
The whole is just fine but when the reception inform us abt technical issue due to TNb do some maintenance i bit dissapoint. Maybe the hotel need to inform us early….. zzzz. Overall the hotel itself good. Tq
Response from Property: Dear Nildaa,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The Tenaga Nasional Berhad maintenance involved the entire development of Utropolis where the hotel is located and the shutdown was not within our control and was completed within 2 hours. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
Anonymous User
Superior Double Room
Stayed in Jan 2025
Couples
18 review
9.5/10
Amazing
Posted on Feb 2, 2025
I recently stayed at this hotel and had a mixed experience. The exit lift and path towards the hotel have poor ventilation, as it's a closed area without air conditioning, which made it a bit uncomfortable. However, the room itself was very clean, and the bed and pillows were comfortable, making for a restful night. The bathroom was a bit on the small side, but it was functional. The hotel breakfast was of a standard quality, nothing too special but still decent. One downside was the limited food options in the area, as the hotel is surrounded by an industrial zone. On the plus side, parking was free and easy to find, which was convenient. The staff were friendly and helpful, which definitely made the stay more pleasant. Overall, it's a good option if you're just looking for a clean, comfortable place to stay with easy access and parking.
6/9
Response from Property: Dear Anonymous User,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Business travellers
48 review
10.0/10
Outstanding
Posted on Feb 17, 2025
New hotel with minimalist and environmentally friendly concept. I enjoyed my stay here.
Response from Property: Dear Anonymous User,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Aisyarah
Superior Double Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
such a good stay! helpfull staff and comfortable room
Bellahuey
Superior Twin Room
Stayed in Dec 2024
Family
11 review
8.5/10
Very Good
Posted on Jan 23, 2025
This is my second visit, the receptionist this time were rather rude. He yawned while talking to me when I ask him about bed type. I was gutted by his attitude. Wasn’t expecting that because my first visit was very pleasant. This time round the receptionist are rather showing the vibe of “I’m too good to serve you”. It’s unpleasant. Although the room were quite new and it is in a rather quiet area. But for their services I encounter this time. I’m taken aback. Breakfast were good. Room are clean and amenities are upon request, even hair dryer. There are plenty of books at the lobby to browse through, quite interesting.
Response from Property: Dear Bellahuey,Thank you for taking the time to tell us about your check in experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we practice inclusion and diversity and all our Heartists are taught to welcome all guests sincerely from the heart. We will address this with team again to ensure that courtesy and warmth is always the norm.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly if you wish to discuss this matter in further details.Sincerely,Fariz VictorGeneral Manager
Anonymous User
Executive Double Suite
Stayed in Dec 2024
Couples
4 review
9.5/10
Amazing
Posted on Mar 6, 2025
Friendly staff , free parking just need scan ur card at counter to waive the fee. Breakfast is good enough also
Sin yeeLim
Superior Double Room
Stayed in Feb 2025
Couples
1 review
8.5/10
Very Good
Posted on Apr 1, 2025
Room is clean and spacious, will come back again
Siva Gov
Superior Twin Room
Stayed in Nov 2024
Business travellers
9 review
7.5/10
Posted on Jan 16, 2025
Stayed here for 2 nights, it was a comfy and clean stay. The breakfast was okay, the staff were very friendly and helpful!
Response from Property: Dear Siva, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback on and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fariz
Anonymous User
Superior Double Room
Stayed in Oct 2024
Other
15 review
4.5/10
Posted on Dec 24, 2024
This is my third time stay this hotel,from the first experience that i stay was very good,until this tiem i was so dissapointed that the room was full of dust and i was told that there was no slipper if i need it have to request but in the end when i request and get a spoilt slipper..