Hyatt Place Shanghai Tianshan Plaza

Hyatt Place Shanghai Tianshan Plaza Reviews

Hyatt Place Shanghai Tianshan Plaza

Building 1, No.421 Ziyun Road (Soho Tianshan Plaza), Changning District, Shanghai, ChinaView Hotel Details
Hyatt Place Shanghai Tianshan Plaza
Hyatt Place Shanghai Tianshan PlazaHyatt Place Shanghai Tianshan PlazaHyatt Place Shanghai Tianshan Plaza
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Guest Reviews of Hyatt Place Shanghai Tianshan Plaza

9.2/10
Very Good
1223 review
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.4
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All reviews(1223)
Positive reviews(1187)
Reviews with photos/video(204)
Friendly front desk staff(114)
Perfect for business trips(87)
Convenient for shopping(76)
Close to metro(37)
Tasty food(36)
Clean pool(24)
Awesome gym(22)
Garden view(10)
Negative reviews(36)
Lim
Two Twin Beds (with Sofa Bed)
Stayed in May 2025
Business traveller
6 review
8.0/10
Very Good
Posted on Aug 16, 2025
Room is spacious, clean and cosy for 3 pax. Hotel staffs are friendly and helpful in providing room services as well as assisting in receiving online package delivery to hotel. Over is a good experience.
Mitja
Two Twin Beds (with Sofa Bed)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 11, 2025
We had a great stay. It's a short walk to the metro, there's a shopping mall right across the street and lots of restaurants, shops and groceries around. The hotel itself is modern and room was clean and perfect for us. Kids also loved free pool and gym. The included breakfast was superb with lots of choices. Would definitely stay again.
Response from Property: 感謝您下榻上海天山廣場凱悦嘉軒酒店!能夠給您帶來舒適且高品質的入住體驗是我們至高的榮幸!我們也十分期待與您的下次相遇!
Anonymous User
City View King Bed (with Sofa Bed)
Stayed in Oct 2024
Solo traveller
7 review
10/10
Outstanding
Posted on Nov 20, 2024
I really like to stay there. Location is very convenient, close to shopping mall and small restaurants around. Definitely will back again.
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hyatt Place Shanghai Tianshan Plaza. We are thrilled to hear that you enjoyed your time with us!It's fantastic to know that our convenient location made your stay even more enjoyable. Being close to shopping malls and a variety of restaurants is something we take pride in, and we’re delighted that it added to your experience. We strive to provide our guests with easy access to the best that the area has to offer.We are also grateful for your kind words about your overall experience. Your satisfaction is our top priority, and it’s rewarding to hear that you felt at home during your visit. We look forward to welcoming you back again soon. There’s always something new to discover, and we can’t wait to make your next stay even more memorable.Thank you once again for your feedback. Safe travels, and we hope to see you again at Hyatt Place Shanghai Tianshan Plaza!Warm regards, The Hyatt Place Shanghai Tianshan Plaza Team
Gemjam
Two Twin Beds (with Sofa Bed)
Stayed in Oct 2024
Family
11 review
10/10
Outstanding
Posted on Nov 17, 2024
Subway line 2 is pretty close, large and small shops in different choices are around, quieter and cleaner than crowded parts of Shanghai. Staffs are nice and rooms are spacious compare to hotels in downtown. Mine was a city view and I liked it.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Hyatt Place Shanghai Tianshan Plaza! We are delighted to hear that you found our location convenient, with easy access to Subway Line 2 and a variety of shops nearby. It's great to know that you appreciated the quieter atmosphere compared to the busier parts of Shanghai, allowing you to enjoy a more relaxing stay.We are especially pleased that our staff made a positive impression on you. Our team is dedicated to providing exceptional service, and it’s heartening to hear that their efforts contributed to your enjoyable experience. Additionally, we’re glad to know that you found your room spacious and that you enjoyed the city view. We strive to create a comfortable and welcoming environment for all our guests.Your feedback is invaluable to us, and it motivates our team to continue delivering the best possible experience. We hope to welcome you back to Hyatt Place Shanghai Tianshan Plaza in the future, where we will be more than happy to provide you with another memorable stay.Thank you once again for your kind words!Warm regards,The Hyatt Place Shanghai Tianshan Plaza Team
Inblue
King Bed
Stayed in Oct 2024
Business traveller
70 review
7.5/10
Posted on Nov 12, 2024
So this trip all was good untill I had same noisy room allotted . I can not believe coincidence twice .So this is my 2nd stay at this hotel .1st stay we had 2 rooms one of which had issue as all night there were terrible sound of cars passing beneath rooms. As there may be bumper underground so each vehicle passes causes terrible sound all night. At late night I had to call the reception to change the room. Thank god they change the room in night. Other than this all was good. Breakfast is standard Chinese western mix. Location is good near to a shopping mall.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Hyatt Place Shanghai Tianshan Plaza. We are pleased to hear that you enjoyed many aspects of your visit, including our breakfast offerings and convenient location near the shopping mall.However, we sincerely apologize for the inconvenience you experienced with the noise from the traffic. We understand how important a peaceful environment is for a restful stay, and it is disappointing to hear that you faced this issue during both of your visits. Please know that we take your concerns seriously, and we are actively looking into ways to improve soundproofing in our rooms to enhance our guests' experience.We appreciate your understanding and patience when our staff promptly assisted you with the room change during your first stay. Your feedback is invaluable to us as we strive to provide all our guests with a comfortable and enjoyable experience.We hope you will give us another chance to provide you with a stay that meets your expectations. Should you decide to return, please feel free to reach out to our team ahead of your arrival, and we would be happy to assist you in selecting a room that better suits your preferences.Thank you once again for your feedback, and we look forward to welcoming you back to Hyatt Place Shanghai Tianshan Plaza in the future.Warm regards, Hyatt Place Shanghai Tianshan Plaza Team
Rosemary0509
Two Twin Beds (with Sofa Bed)
Stayed in Dec 2024
Solo traveller
6 review
9.0/10
Great
Posted on Jan 15, 2025
I was satisfied with my stay at this hotel. My most important thing is cleanliness. In terms of it, there was no flaw. Shower booth, toilet , drain , bed linen , they are very clean. Secondly the staff were kind and helpful. Also convenient location. Near from subway station. Around hotel, there are lots of cafes, restaurants. If I have another chance to visit Shanghai , I would choose this hotel again.
Guest User
Two Twin Beds (with Sofa Bed)
Stayed in Dec 2024
Travelling with friends
6 review
10/10
Outstanding
Posted on Jan 6, 2025
Everything was perfect, except there should be a refrigerator. The staff were also very kind and helpful. 9.5/10
Response from Property: Dear Guest,Thank you for taking the time to share your experience at Hyatt Place Shanghai Tianshan Plaza. We are delighted to hear that you found everything perfect during your stay and that our staff made a positive impression with their kindness and helpfulness. We appreciate your feedback regarding the absence of a refrigerator in your room. We understand how important it is to have such amenities for a comfortable stay, and we will certainly take your suggestion into consideration as we continually strive to enhance our guests' experiences.We hope to welcome you back in the future for another enjoyable stay. If there’s anything specific you would like to see or have during your next visit, please feel free to let us know.Warm regards, The Hyatt Place Shanghai Tianshan Plaza Team
Michael
King Bed
Stayed in Mar 2024
Solo traveller
8 review
10/10
Outstanding
Posted on May 1, 2024
Very clean and modern hotel next to the mall. Numerous shopping and dining facilities nearby. Breakfast was well prepared and set out from 6:30am. Staff were polite and welcoming. Gym and pool available on the second floor. Tea and coffee available in room.
6/11
Response from Property: Thank you for staying at Hyatt Place Shanghai Tianshan Plaza! It is our greatest honor to bring you a comfortable and high-quality stay experience! We are also looking forward to meeting you next time!
Guest User
Two Twin Beds (with Sofa Bed)
Stayed in Dec 2024
Business traveller
2 review
8.5/10
Very Good
Posted on Jan 22, 2025
very nice place I will book this when i go to sh every time big room and clean
Anonymous User
King Bed
Stayed in Dec 2024
Business traveller
8 review
9.5/10
Amazing
Posted on Jan 15, 2025
clean and tidy, spacious room, nice environment around, breakfast is fine
Xavier Ciccarelli
Garden View Two Twin Beds (with Sofa Bed)
Stayed in Feb 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Apr 15, 2025
Awesome hotel and place to stay, very convenient
Response from Property: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Hyatt Place Shanghai Tianshan Plaza and found our location convenient. Our team works hard to provide a comfortable and welcoming atmosphere, so it's wonderful to know we met your expectations.If there’s anything specific that made your experience special or any suggestions you have for us, we’d love to hear them. We hope to welcome you back soon for another fantastic stay!Warm regards, The Hyatt Place Shanghai Tianshan Plaza Team
Anonymous User
Garden View King Bed (with Sofa Bed)
Stayed in Jan 2024
Solo traveller
2 review
10/10
Outstanding
Posted on Feb 18, 2024
My room was not warm enough in this winter time with low temperatures in Shanghai but Mr.Bowen (hotel receptionist) was help me to fix it out to took a small heater in to the room while I stay in this hotel, he did a very good service , polite. Also hotel near by metro so convenient to go to city and all around , near by have a lot of food and shopping set in good locations.. I am so happy to stay this Hotel with a nice garden view and thank you thank you Mr.Bowen again..
Response from Property: We are honored that you chose to stay at Hyatt Place Shanghai Tianshan Plaza! Thank you for your support of the Hyatt Place brand and your recognition of the service of our hotel staff. We will work harder to provide you with a perfect service experience! I wish you a happy life and smooth work!
Guest User
Two Twin Beds (with Sofa Bed)
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 15, 2024
very clean and cozy room with good service at convenient location. Staff very helpful.
Response from Property: Thank you for staying at Hyatt Place Shanghai Tianshan Plaza! It is our greatest honor to be able to bring you a comfortable and high-quality stay experience! We are also looking forward to meeting you next time!
Ricky Sydavong
City View King Bed (with Sofa Bed)
Stayed in May 2025
Business traveller
5 review
10/10
Outstanding
Posted on Jun 4, 2025
Nice place and very convenient
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about Hyatt Place Shanghai Tianshan Plaza. We're delighted to hear that you found our hotel to be a nice place and appreciated the convenience of our location. Providing a comfortable and accessible stay for our guests is very important to us, and your kind words encourage us to continue delivering the best possible experience. We hope to welcome you back soon for another enjoyable visit.Warm regards, Hyatt Place Shanghai Tianshan Plaza Team
Denise
Garden View King Bed (with Sofa Bed)
Stayed in May 2024
Travelling with friends
1 review
10/10
Outstanding
Posted on Jul 1, 2024
Our overall experience during our stay was great. Our receptionist Sam was very friendly and accommodating.
Response from Property: Thank you for taking the time to share your feedback on your recent stay at Hyatt Place Shanghai Tianshan Plaza. We are delighted to hear that your overall experience was great and that Sam, our receptionist, was able to make your stay even more enjoyable with his friendly and accommodating service.At Hyatt Place Shanghai Tianshan Plaza, we strive to provide all our guests with exceptional service and a comfortable stay, so it's wonderful to know that we were able to meet your expectations during your time with us. We will be sure to pass along your kind words to Sam, as we know he will be thrilled to hear that his efforts were appreciated.Your positive feedback serves as a great encouragement for our team to continue delivering top-notch service to all our guests. We value your patronage and hope to have the pleasure of welcoming you back to Hyatt Place Shanghai Tianshan Plaza in the near future.If there is anything else we can do to enhance your next stay or if you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are always here to assist in any way we can.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again and create more wonderful memories together at Hyatt Place Shanghai Tianshan Plaza.