No.1700 Zhuguang Road, Qingpu District, Shanghai, 201702, China
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10/10
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10/10
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10/10
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10/10
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Guest Reviews of InterContinental Shanghai Hongqiao NECC
9.5/10
Outstanding
5614 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.6
Guest User
1 King Classic
Stayed in Jan 2025
Solo travellers
4 review
10/10
Outstanding
Posted on Feb 15, 2025
Very close to the train station, service was great and room was very clean and spacious.
Response from Property: Dear _TTUS499367****,Thank you for taking time to convey your thoughts on your recent stay.We're very glad to hear of your recognition of the hotel's service.Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again!Best Regards,Hotel Management
Iwan/Ikhwan
2 Double Classic
Stayed in Apr 2024
Business travellers
42 review
10/10
Outstanding
Posted on May 25, 2024
Right beside the expo place Shanghai NECC, good breakfast & service, good 24 hours gym
Response from Property: Dear _FB220087****,Thank you for taking time to convey your thoughts on your recent stay.We're very glad to hear of your recognition of the hotel's breakfast and service.Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again!Best Regards,Hotel Management
AMBLER SMITH
1 King Classic
Stayed in Mar 2024
Business travellers
5 review
7.0/10
Posted on Apr 7, 2024
Won’t be staying again. No drinkis or snacks in the room. When I got my room service there was not salt or pepper in the shakers.
Also the lights did not work properly so the room was dark ! I checked out and went to another hotel
Response from Property: Dear _TSXX673a0go****,Thank you for taking time to convey your thoughts on your recent stay.I'm sorry for the unpleasant experience.Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations.We look forward to welcoming you again and giving us a chance to apologize!Best Regards,Rebecca ShanHotel Manager
A Happy Pilgrim
1 King Classic
Stayed in Jan 2024
Couples
6 review
9.0/10
Great
Posted on Apr 6, 2024
Our wedding anniversary stay at InterContinental Shanghai Hongqiao NECC was truly exceptional. The room exceeded our expectations with its spacious layout and elegant decor, providing the perfect setting for a romantic getaway. The hotel amenities were top-notch, offering everything we needed for a comfortable and enjoyable stay. Overall, our experience was great!
6/18
Response from Property: Dear _TIXXkvint56****,Thank you for taking time to convey your thoughts on your recent stay.We're very glad to hear of your recognition of the hotel.Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again!Best Regards,Rebecca ShanHotel Manager
hjinglily
2 Double Premium
Stayed in Jul 2024
Other
6 review
10/10
Outstanding
Posted on Aug 12, 2024
luka and grace good!
Guest User
1 King Classic
Stayed in Feb 2024
Business travellers
1 review
3.5/10
Posted on Apr 18, 2024
If you wish to spoil your business trip and have miserable time during exhibition ensure you book at Intercontinental Shabghai NECC.
You will enjoy following with reception that doesnt care about you and your room problems, gives you promises they dobt fulfill, dont send you concierge team, housekeeping, trying to repair or move your room and then will spend time and money calling trip.com, ordering taxi to relocate and find alternative location.
As an international business traveller I was hoping to have productive time at the exhibition, got dirty room during Hotelex 2024, dusty, moldy washroom, stains on the carpet, bed linen dated 2016 from the time of hotel opening, all previous guests' hair and stains on matrass protector and mattrass, not cooling ac, dirty shower head, moldy bathroom, splasholds covered with water stains, shabby damaged guest supply box and book, dust on lampshades, thresholds as an astmatic person I was suffocating and having blood pressure raising immediately. 4 hours trying to relocate the room, almost in tears trying to resolve it.
The lobby manager had no idea about exhibition timings (surprise to NECC location) and wasn't even interested to find out how to assist.
The room WAS A NIGHTMARE, the duty manager and reception didn't bother to relocate on time giving just empty promises of afternoon tea/lunch/never fulfilled. Upgrade room had also issues with mold in the bathroom, torn matrass frame. Cancelled and left after 1 night, cherry on the cake had to push my own luggage out as lobby concierges didn't bother once taxi arrived. Refund wasn't done pro rata claiming first night was more than second night.
Far cry from IGH or any hotel International standards, if you call it hygiene.
Needless to say, all exhibition visit was ruined.
So don't get misguided by the lobby as your great expectations will die right there.
6/8
Response from Property: Dear _TIAE15hfz34u****,Thank you for taking time to convey your thoughts on your recent stay.I'm really sorry for the unpleasant experience.Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations.We look forward to welcoming you again and giving us a chance to apologize!Best Regards,Hotel Management
Guest User
1 King Classic Club Lounge Access
Stayed in Jun 2023
Business travellers
7 review
10/10
Outstanding
Posted on Jul 28, 2023
Great service with great location right next to the exhibition hall.
The room is really clean and the food is amazing.
I would love to stay in this hotel again next time.
Allicer
1 King Classic
Stayed in Feb 2023
Solo travellers
75 review
8.5/10
Very Good
Posted on Mar 25, 2023
It was ok! Breakfast is amazing, nice 🛀 bathtub. Spa is overpriced and it’s not even worth it👎. Gym is good. Super friendly staffs in the restaurants and I love the BRU pink lady cocktails! Checking in is ok, but hopefully they can be more gentle with passports!
Response from Property: Dear guest, thank you for choosing InterContinental Shanghai Hongqiao NECC and taking the time to comment on our service. We are very glad to know that you love the hotel. We are committed to providing sincere service to you and look forward to your visit again. Resident manager Rebecca Shan
Ethan WN
1 King Classic Club Lounge Access
Stayed in Aug 2022
Couples
3 review
10/10
Outstanding
Posted on Sep 6, 2022
I passed a very satisfied weekend
Noah was very friendly and did the C/I for me, thanks for Gordon and Taylor for the recovery and quick reaction.
Delicious breakfast, 10F club lounge provide all day coffee and tea including afternoon tea and happy hour that I can enjoy during my stay.
Thanks for Freddy , RCaviani, Mone and Pierce. Perfect service team!
Guest User
1 King Classic
Stayed in Jun 2022
Solo travellers
1 review
10/10
Outstanding
Posted on Jul 12, 2022
Staff was so welcoming and polite. I felt very special and looked after. Fantastic experience, would definitely book again.