Crowne Plaza Shanghai Hongqiao Reviews

Response from Property: 尊敬的客人：特別感謝您用如此細緻的描述，肯定酒店的區位優勢與服務品質！“毗鄰虹橋機場，10-15 分鐘可達” 的便捷交通，是我們為往來旅客打造的核心便利 —— 無論是趕航班還是落地後休憩，都能最大程度節省您的時間成本；而 “現代化設施、舒適客房與優質服務”，則是我們從硬件到軟件的全方位堅守，衹為讓追求便捷與舒適的您，能擁有安心放鬆的居住體驗。您的認可精準契合了我們的服務初心，也為更多旅客提供了實用參考。未來我們會繼續保持這份水準，讓每一位選擇這裏的賓客，都能感受到交通便利與居住舒適帶來的雙重愉悦。期待您下次出行時，再次選擇我們！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: Dear guest, thank you for staying at the Crowne Plaza Shanghai Hongqiao! We regret to learn that your experience did not meet your expectations. Your valuable feedback will help us continuously improve our service quality, and we will continue to enhance our team's service awareness and strengthen skills training. We sincerely look forward to welcoming you again with IHG's "True Hospitality" and wish you a pleasant stay! - Ke Peiwei, General Manager of Crowne Plaza Shanghai Hongqiao

Response from Property: 尊敬的客人：虹橋金臣皇冠假日酒店作為大中華區第100家皇冠假日品牌酒店，酒店一如既往地以洲際聞名世界的品質服務為基礎，以ihg“真正的待客之道”服務所有賓客，酒店坐落於虹橋國際中央商務區核心區，信步可達 2/10/17號線地鐵站虹橋高鐵站、虹橋天地、龍湖天街、麗寶廣場、國展中心等，我們十分榮幸得到您的讚賞，期待下次為您服務！——上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: Dear guest: Thank you very much for choosing our hotel again and sharing this pleasant stay in detail! From the smooth check-in process, to the spacious space and convenient projection TV in the executive room, to the Caifeng Building double meal that just meets the dining needs of you and your children, the surrounding shopping malls are convenient for strolling after dinner, and finally to the rich buffet breakfast the next day - we are sincerely happy and honored that you are satisfied with the accommodation, dining, travel convenience and other aspects, and even have the comfortable experience of "sleeping through the night". As a returning guest, your continued recognition of the hotel's dining and accommodation is our greatest encouragement. We always hope to make every stay a wonderful memory for you through our attentiveness to details. In the future, the hotel will continue to uphold this quality and continue to improve the room experience, catering optimization and service connection. We look forward to your third and more visits, and continue to find comfort and pleasure here! - Ke Peiwei, General Manager of Crowne Plaza Shanghai Hongqiao

Response from Property: Dear guest, thank you very much for choosing our hotel for your family's weekend getaway and sharing your detailed experience! Surrounded by greenery, the hotel offers a quiet, fresh air, spacious rooms, five-star amenities, and ample parking, providing you and your family with a comfortable and relaxing stay. We are also honored that the exquisite afternoon tea and dinner for two, especially the desserts, have been well received. We apologize for the disappointment and discomfort you mentioned. Most of our rooms have bathtubs. If you require one, please contact the front desk to arrange a room with one next time you stay. Regarding the lack of a swimming pool, we will note your request for future improvements. The feedback regarding the lack of salmon for dinner has been forwarded to the culinary team, and the chefs will consider adjusting the menu based on your needs. Regarding the issue of insect bites disrupting sleep during the night, we oversaw this. We have immediately coordinated with the housekeeping department to conduct a comprehensive investigation and disinfection, and have strengthened daily hygiene inspections to prevent this incident from recurring. Your feedback is crucial for our improvement, and we will continue to focus on these details. We look forward to providing you and your family with a more complete and comfortable stay! —— Ke Peiwei, General Manager of Crowne Plaza Shanghai Hongqiao

Response from Property: 尊敬的客人：無論是度假亦是公幹，虹橋金臣皇冠假日酒店致力於成為您最理想的出行之選！酒店位於虹橋國際中央商務區核心區，步行可達2/10/17號線地鐵站虹橋高鐵站、虹橋天地、龍湖天街、麗寶廣場、國展中心等，作為大中華區第100家皇冠假日品牌酒店，我們一如既往地以洲際聞名世界的品質為基礎，以ihg“真正的待客之道”服務於賓客，感謝您的信任與支持，期待下次為您服務。——上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: 尊敬的客人：感謝您的包容與推薦！未能在原定時間準備好房間，我們深表歉意，欣慰經理的免費飲料能稍緩等待的不便。您對客房潔凈、員工熱情及交通便利的認可，是團隊前行的動力 —— 毗鄰虹橋火車站的區位，確為杭州、蘇州短途遊提供便捷，而乾淨整潔的環境與友好服務，更是我們堅守的底線。已針對性優化客房清掃流程，期待下次用更高效的準備，讓您準時開啟舒心旅程！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: 尊敬的客人：上海虹橋金臣皇冠假日酒店堅持採用優質原材料，供應精美早餐，讓您一飽口福,您可以放任滿足口腹之慾，品嚐新鮮蔬果，或挑選其他適合您的繽紛美食, 隨季節更新的健康菜單以及當地最值得品嚐的特色菜給您難以忘懷的早餐體驗！作為全球領先的商務酒店品牌，我們始終秉承ihg“真正的待客之道”服務我們的賓客。誠摯期盼您的下次到來，酒店將一如既往為您提供全方位卓越的居停體驗! ——上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Mr. Rex left you such a positive impression—his courtesy, professionalism, and constant smile truly reflect our hotel’s service philosophy. It’s also great to know his fluent English allowed for clear communication, and that he went above and beyond to accommodate your needs.We will definitely pass on your sincere appreciation to Mr. Rex; this recognition will be a huge encouragement for him to keep up the excellent work. Moving forward, we will continue to uphold this high standard of service, ensuring every guest enjoys a comfortable and satisfying stay.We eagerly look forward to welcoming you back to Crowne Plaza Jinchen in the future!——Kona Ke ，General Manager of Crowne Plaza Shanghai Hongqiao

Response from Property: Dear guest: Thank you very much for your recognition and frank feedback! We are deeply sorry for not being able to provide you with a smooth breakfast experience. We have deeply reflected on the problems of long queues and insufficient supply of plates, and will make improvements by adding service staff, optimizing the meal supply process, and reserving tableware in advance to avoid similar situations from happening again. Your opinions are the driving force for our progress. We look forward to presenting you with better services next time to make up for this regret! —— Ke Peiwei, General Manager of Crowne Plaza Shanghai Hongqiao Jinchen

Response from Property: 尊敬的客人客人：非常抱歉此次入住讓您經歷瞭如此糟糕的體驗！尤其在您生日當天，本應收穫舒心與關懷，卻因前台缺乏笑容、態度不耐煩，以及無人協助搬運行李，讓您帶着孩子精疲力盡，這份愧疚我們深感沉重。針對您反饋的問題，我們已立即啟動整改：對前台團隊開展 “服務禮儀與同理心” 專項培訓，明確 “主動微笑、耐心解答、關注賓客特殊需求（如生日、攜童、行李較多）” 的服務標準，杜絕敷衍與不耐煩的情況。強化北樓入住動線的指引服務，安排禮賓或工作人員在關鍵節點主動協助賓客（尤其是攜童、行李較多的客人），避免您再經歷 “繞路找樓、無人幫忙” 的狼狽。您在機場收穫的温暖問候，本也應是我們酒店服務的底線。我們真心希望能有機會彌補此次的過失，若您願意再給我們一次證明改進的機會，我們定會全力為您打造一次值得認可的入住體驗。—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: 尊敬的客人：特別開心能給您帶來 “非常棒” 的入住體驗！“一塵不染又温馨的房間”“豐富的早餐”，搭配酒店贈送的四道菜晚餐，讓您感受到物超所值；前台 Tony 不僅熱情專業，還貼心指引虹橋火車站步行路線，用細節服務解決您的出行需求，我們會第一時間將這份表揚鄭重轉達給 Tony。您 “迫不及待想再次入住” 的期待，是對我們最大的鼓勵。未來我們會繼續保持這份品質與驚喜，力求讓每一次入住都超出您的預期，熱切盼着您的下次到來！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: 尊敬的客人：特別感謝您對酒店的認可，尤其要感謝您對前台柯先生的肯定！靠近虹橋樞紐的優越位置、乾淨合適的房間，再加上柯先生友好專業的熱情接待，能讓您擁有舒心體驗，我們由衷開心。未來我們會繼續維護客房品質與區位服務優勢，同時鼓勵團隊延續柯先生式的優質服務，力求讓每位賓客從入住開始就感受到温暖與專業，熱切期待您的再次光臨！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Response from Property: 尊敬的客人：特別感謝您對酒店 “漂亮、乾淨” 的認可！我們始終相信，整潔的環境與雅緻的氛圍是舒心入住的基礎，無論是公共區域的視覺呈現，還是客房內的細節清潔，都力求讓每一位客人進門就能感受到清爽與愜意。能讓您清晰感知到這份用心，我們由衷地開心。未來，酒店會繼續堅守這份標準，在環境維護與衞生管理上持續精進，確保每一次入住都能讓您遇見乾淨、漂亮的空間。期待下次您再來時，仍能在這份舒心的環境中，享受愉快的住宿時光！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉