Futian Shangri-La, Shenzhen Reviews
Futian Shangri-La, Shenzhen
No. 4088 Yitian Road, Futian District, Shenzhen, Guangdong, 518048, ChinaView hotel details
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Guest Reviews of Futian Shangri-La, Shenzhen
9.4/10
Outstanding
4664 review
Verified reviewsLocation9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(4664)
Positive reviews(4559)
Reviews with photos/video(884)
Delicious breakfast(295)
Perfect for business trips(120)
Close to train station(116)
Clean pool(95)
Great swimming pool(95)
Delicious buffet(55)
Luxurious(46)
Has facilities for children(30)
Negative reviews(105)
Guest User
Deluxe Room
Stayed in Feb 2026
Solo traveller
13 review
Outstanding
Posted on Mar 5, 2026
From the moment I stepped into the lobby, I could feel its high quality and professional service. The room was spotlessly clean, and the bedding was very soft and comfortable. I'd directly recommend it to my friends.
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Response from Property: 尊敬的賓客，您好，感謝您選擇深圳福田香格里拉，我們非常榮幸能為您提供細緻貼心的服務。我們會繼續努力，致力於讓每一位到店的客人得到貼心舒適的服務體驗，深圳福田香格里拉全體員工歡迎您的再次光臨！此致, 酒店管理團隊
xigua7777
Horizon Club Room
Stayed in Jan 2026
Family
65 review
Amazing
Posted on Mar 12, 2026
Our four-generation family spent Chinese New Year in Shenzhen, and the New Year's Eve buffet, Yee Sang tossing, and the lion dance on the first day of the New Year were all fantastic experiences. Everyone, from the oldest to the youngest, loved it. The hotel's location is also super convenient; the train station downstairs gets you to Hong Kong West Kowloon in just 14 minutes. Our preschooler even drew a lucky 'fu' character, which was adorable!
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Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2026
Family
10 review
Outstanding
Posted on Feb 24, 2026
Great location and nice surroundings, making it convenient to get around. There are also plenty of dining options nearby. The only downside was that I booked a room for a 2 PM check-in, but when I arrived at the front desk around 3 PM, they said the room wasn't ready. I had to wait another half hour before I got my room.
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Response from Property: 尊敬的賓客，您好，感謝您對深圳福田香格里拉的肯定。深圳福田香格里拉坐落於福田CBD，毗鄰會展中心、平安金融中心、深交所和購物公園，步行5分鐘至福田站10號出口，前往香港西九龍僅需14分鐘。五條地鐵線可便利抵達市內各景點。我們會繼續提升服務水平，為客人提供賓至如歸的體驗與便捷的設施，您的滿意是我們最大的動力，期待您的再次光臨！此致， 酒店管理團隊
Tayu1123
Deluxe Room (2 Beds)
Stayed in Jan 2026
Family
30 review
Outstanding
Posted on Mar 9, 2026
Came to Shenzhen for Chinese New Year and chose the Shangri-La Hotel. The environment and everything else were really great, and the rooms were fully booked. The location is excellent, with a mall nearby, and it's convenient for visiting Hong Kong as it's close to Futian Port.
Original textTranslated by Google
Response from Property: 尊敬的賓客，您好，感謝您對深圳福田香格里拉的肯定。深圳福田香格里拉坐落於福田CBD，毗鄰會展中心、平安金融中心、深交所和購物公園，步行5分鐘至福田站10號出口，前往香港西九龍僅需14分鐘。五條地鐵線可便利抵達市內各景點。香格里拉一直秉承發自內心的待客之道，為客人提供賓至如歸的服務與便捷的設施，您的滿意是我們最大的動力，期待您的再次光臨！此致， 酒店管理團隊
Tuanyuanlvxingjia
Deluxe City View Room
Stayed in Jan 2026
Family
49 review
Very good
Posted on Feb 22, 2026
Pros: Great location, with good views from the higher floors. There's a nice terrace on the fourth floor perfect for watching the light show at night. The rooms have large windows offering great views, and parking is quite convenient.
Cons: The facilities are outdated. There isn't even an outlet next to the bed. The air conditioning hums loudly and constantly. When I requested an extra comforter from room service, they refused and told me to just use a blanket? The breakfast was absolutely dreadful, I can't even begin to describe it.
Overall, this hotel seems to be resting on its laurels, not bothering to improve because its prime location guarantees guests. They've clearly cornered the business traveler market.
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Qinqinqinqinqinmeier
Deluxe Room
Stayed in Jan 2026
Family
3 review
Outstanding
Posted on Mar 7, 2026
The location is fantastic! Right outside the hotel, you'll find a subway station and a shopping mall, which is incredibly convenient.
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6/7
Response from Property: 尊敬的賓客，您好，感謝您對深圳福田香格里拉的肯定。深圳福田香格里拉坐落於福田CBD，毗鄰會展中心、平安金融中心、深交所和購物公園，步行5分鐘至福田站10號出口，前往香港西九龍僅需14分鐘。五條地鐵線可便利抵達市內各景點。香格里拉一直秉承發自內心的待客之道，為客人提供賓至如歸的服務與便捷的設施，您的滿意是我們最大的動力，期待再次見到您！此致， 酒店管理團隊
Guest User
Deluxe Room
Stayed in Jan 2026
Family
2 review
Very good
Posted on Feb 27, 2026
The location is excellent, right next to the Ping An Finance Center, with a great variety of restaurants and shops nearby. You can see the Ping An Finance Center from your room, and there was even a lion dance performance on ***** New Year's Day.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your positive feedback on Shangri-La Shenzhen Futian. Located in Futian CBD, Shangri-La Shenzhen Futian is adjacent to the Convention and Exhibition Center, Ping An Finance Center, Shenzhen Stock Exchange, and Shopping Park. It's a 5-minute walk to Exit 10 of Futian Station, and only 14 minutes to Hong Kong West Kowloon Station. Five subway lines provide convenient access to various attractions in the city. Shangri-La is committed to providing heartfelt hospitality, offering guests a welcoming atmosphere and convenient facilities. Your satisfaction is our greatest motivation, and we look forward to your next visit! Sincerely, The Hotel Management Team
Guest User
Horizon Club Room
Stayed in Jan 2026
Travelling with friends
5 review
Outstanding
Posted on Feb 20, 2026
Great atmosphere, the breakfast spread was delicious and abundant, and the New Year's Eve dinner was exceptionally good. The afternoon tea was also a special treat...
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6/7
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2026
Family
9 review
Outstanding
Posted on Feb 17, 2026
The only thing that would make the massage chair water in the pool perfect is if it were 2-3 degrees warmer. It's a bit too cool for just relaxing, though the changing rooms do have hot tubs. However, staying in the changing room for too long gets hot, and there's no view or fresh air. Marriott's water temperature is better in comparison. It's great that this hotel has a steam room and sauna, which is rare in Shenzhen. Overall, the hotel environment and service are excellent.
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Guest User
Deluxe Room
Stayed in Jan 2026
Family
14 review
Outstanding
Posted on Feb 21, 2026
Facilities: Although the decor is a bit dated, it doesn't look old.
Hygiene: Excellent.
Environment: Comfortable, especially with the great weather we've been having in Guangdong these past few days.
Service: From the concierge to the housekeeping staff, everyone was incredibly warm, attentive, and thorough, always greeting us with a smile! Many thanks!
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Guest User
Horizon Club Twin-bed Room
Stayed in Jan 2026
Family
35 review
Outstanding
Posted on Feb 14, 2026
The room was spacious and bright. We stayed in the Club Deluxe room this time, and the food and beverage options were extensive and delicious. The view and ambiance were also great. We'll definitely come back again.
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Guest User
Horizon Club Room
Stayed in Jan 2026
Business traveller
44 review
Outstanding
Posted on Feb 28, 2026
The Shangri-La Futian, Shenzhen has an excellent location, offering convenient transport links while still being a peaceful oasis. The rooms are spacious and clean, the bedding is comfortable, and the service is attentive and thoughtful. Overall, it was a great experience and I'll definitely choose to stay here again next time!
Original textTranslated by Google
Response from Property: 尊敬的賓客，您好，感謝您選擇深圳福田香格里拉並與我們分享您的體驗。我們很高興地得知，我們的同事自始至終都表現出了香格里拉般的熱情好客。我們會繼續努力，致力於讓每一位到店的客人得到貼心舒適的服務體驗，深圳福田香格里拉全體員工歡迎您的再次光臨!此致, 酒店管理團隊
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2025
Family
20 review
Outstanding
Posted on Feb 3, 2026
The location is superb, right above Futian Station, offering direct access to Hong Kong and Guangzhou South. There are also plenty of shopping malls nearby, perfect for leisure. The hotel's decor is a bit old-fashioned but well-maintained, and the bedding is comfortable. Breakfast has a limited variety, but the quality is good. The staff are proactive and helpful. My mother really liked it here, and we'll definitely consider coming back!
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6/7
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2025
Other
24 review
Great
Posted on Jan 31, 2026
The room has been renovated, and the toilet upgraded to a smart one, which is quite nice. I asked the front desk for a welcome fruit platter, and they delivered it. However, there's no coffee machine, and the tea isn't very good. The price is also a few hundred more expensive than before, which makes it feel a bit overpriced.
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Guest User
Horizon Club Premier Room
Stayed in Dec 2025
Business traveller
7 review
Amazing
Posted on Jan 16, 2026
On a business trip, I arrived late at night and was pleasantly surprised to be upgraded to a 144-square-meter suite. The first impression upon entering was luxury, and the smart toilet, which I'd been hoping for, instantly lifted my spirits after a delayed flight. The only minor inconvenience was the lack of an outlet by the bed, but a quick call to reception for an extension cord solved the problem. Both breakfast and service were of the high standard expected from a renowned five-star hotel. A special shout-out to Fiona at the front desk: when I checked out, I unknowingly left a 50 RMB note tucked into my room card. After I left the hotel, Fiona went out of her way to call me and then added me on WeChat to return the money. While it wasn't a large sum, it truly showcased the exceptional level of service.
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