Ginza Grand Hotel

Ginza Grand Hotel Reviews

Ginza Grand Hotel

8 Chome-6-15 Ginza, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
Ginza Grand Hotel
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Guest Reviews of Ginza Grand Hotel

8.4/10
Very Good
409 review
Verified reviews
Location8.9
Amenities7.8
Service8.4
Cleanliness8.4
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All reviews(409)
Positive reviews(358)
Reviews with photos/video(62)
Easy to get around(43)
Near shopping area(43)
Convenient for shopping(43)
Perfect for business trips(15)
Shower difficult to use(12)
Tasty food(12)
Friendly front desk staff(6)
Would stay again(4)
Negative reviews(51)
Stevan Antonijevic
Double Room - Non-Smoking
Stayed in Apr 2025
Other
15 review
9.0/10
Great
Posted on Jun 3, 2025
Ginza Hotel was okay. Everything that was written in the description, everything was fulfilled. Room is very small, but the location is great. Hotel is pretty old, you can notice that in the room: carpet, doors, furniture... But it was clean. The toilet is actually normal - normal size and clean too. The stuff from the hotel was nice, they speak English and they offer you a lot of “assets” on the reception table. You can take extra free cremes, teas, and some other stuff. There is a Family Mart in the hotel building that works 24h.
Deluxe
Single Room - Non-Smoking
Stayed in Apr 2025
Solo travellers
25 review
8.0/10
Very Good
Posted on May 31, 2025
The hotel is really nice and the location is good good in middle of Shimbashi and ginza and close to all shop. Will stay again when next visit
Response from Property: Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding your stay.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel Sales Section YAN
Anonymous User
Twin Room - Smoking
Stayed in Apr 2025
Other
1 review
8.5/10
Very Good
Posted on May 17, 2025
Great location and good room since there was not much choice for the twin beds at all. The facilities were ok and matching with the price points. A plus for a lounge with free soft drinks as well.
Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to share your feedback.We’re glad to hear that you enjoyed our convenient location and that the room met your expectations, especially considering the limited availability of twin beds. We're also pleased to know that you found the facilities appropriate for the price, and that you appreciated the lounge with complimentary soft drinks.Your comments are greatly appreciated and will help us continue to improve our service. We hope to welcome you again on your next visit.DeiyagalaFrontGinza Grand Hotel
__Zainab_P
Twin Room - Non-Smoking
Stayed in Mar 2025
Travel with friends
32 review
9.5/10
Amazing
Posted on May 8, 2025
Booked this hotel for a couple nights in Tokyo. The room was small but clean and the staff were very friendly. The hotel is close to the metro which makes it extremely accessible. I’d recommend this hotel for friends.
Response from Property: Thank you very much for staying at the Ginza Grand Hotel.We are very pleased that you like the location of our hotel.In addition, we would like to thank you again for taking the time to provide us with your feedback regarding our services.We are very pleased and grateful to read your warm words.We are sorry for your inconvenience, but we will continue to make every effort to satisfy our guests even more in the future.We apologize for any inconvenience caused by the size of your room.We look forward to welcoming you back to our hotel when you are in the area again.Ginza Grand Hotel Akiba
机长
Twin Room - Non-Smoking
Stayed in Mar 2025
Family
17 review
8.5/10
Very Good
Posted on Apr 13, 2025
The location is great, room size is decent for Japan standard and the staffs are helpful.. It will be even better if the hotel got a gym n public bath. Nevertheless, it was a great stay at the hotel.
Response from Property: Thank you very much for choosing Ginza Grand Hotel from among the many hotels available. We would also like to express our sincere gratitude for taking the time to provide us with your feedback and comments despite your busy schedule. We are very happy to hear that you were satisfied with our service. All of our hotel staff would also like to express their sincere gratitude. We would also like to thank you for providing your feedback regarding our service. We are very happy and grateful to read your kind words. We apologize for the inconvenience, but we will continue to work hard to provide even greater customer satisfaction in the future. We hope you will use Ginza Grand Hotel again if you are in the area. All of our staff look forward to welcoming you again. Ginza Grand Hotel Akihabara
Guest User
Single Room - Non-Smoking
Stayed in Dec 2024
Solo travellers
1 review
6.5/10
Posted on Jan 27, 2025
Great location, with access to lots of restaurants and convenience stores nearby. Rooms are big but dated.
Response from Property: Thank you for choosing Ginza Grand Hotel from among the many options and for your review along with the photo of our illuminated entrance. We are pleased that you had a comfortable stay. Thank you for your rating. We will continue to improve our service so that you will use our services again, and we look forward to seeing you again. - Tochikawa, Sales Department, Ginza Grand Hotel
Guest User
Twin Room - Smoking
Stayed in Nov 2024
Travel with friends
4 review
5.0/10
Posted on Jan 6, 2025
Room is terrible dirty with lot of dust and carpet is very dirty with dust as well. Under the bed, full of dust, very terrible. Both of us get running nose and sore throat problems when staying this hotel.
Response from Property: Thank you very much for using Ginza Grand Hotel. We sincerely apologize for the many unpleasant experiences you had with regard to cleaning during your stay. We will share this with the cleaning manager and your superiors and will work to make improvements in the future, including holding meetings. We will continue to strive to beautify the hotel so that our guests can have a comfortable stay, so we hope you will use Ginza Grand Hotel again if you are in the area. All our staff look forward to seeing you again. TUUL, Sales Department, Ginza Grand Hotel
Guest User
Premier Twin Room - Non-Smoking
Stayed in Nov 2024
Family
4 review
8.5/10
Very Good
Posted on Dec 24, 2024
Location is good and very near Shimbashi station surrounded by many eateries , convenience stores , supermarket , Don Don DONKI and other shops !
Response from Property: Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding your stay.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel Sales Section
Anonymous User
Twin Room - Smoking
Stayed in Nov 2024
Business travellers
21 review
3.0/10
Posted on Dec 17, 2024
The hotel is bad full of dust maybe due to the decoration for the top floor. Facility is old. And the recentionest most of them can not speak English is no good. The only advantage is location is good and 2F have a rest room with free drinks.
Response from Property: Thank you very much for choosing the Ginza Grand Hotel.We would also like to thank you again for the many compliments we have received.We are sorry for the inconvenience caused by the long opening period of our facilities, but we will continue to make every effort to beautify them as much as possible and create a space where our guests can spend their time comfortably. We look forward to welcoming you to Ginza Grand Hotel again when you come back to the area.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel Sales Section　
Guest User
Single Room - Smoking
Stayed in Apr 2025
Solo travellers
1 review
9.0/10
Great
Posted on May 26, 2025
Booking this hotel was easy through Trip. Pros: location is amazing. The staff were knowledgeable and helpful. Cons: the hotel is quite dated and could use with a major facelift on the inside. I didn't realise I had booked a smoking room (my fault) so the smell of the entire floor was unpleasant. The elevator makes a mandatory stop at reception on the 2nd floor no matter up or down which was a pain. The view (for those that care) is non existent. You are staring at metal structural supports to the building. Overall would book again given the location now that I know what to expect.
Response from Property: Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for the many compliments you have expressed to us.We will continue to make every effort to beautify the hotel as much as possible and create a space where our guests can spend their time comfortably. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Department　YAN
Mark Amadeus
Superior Double Room - Non-Smoking
Stayed in Apr 2025
Family
36 review
9.5/10
Amazing
Posted on May 27, 2025
Great location to discover Tokyo. Quiet and clean. Friendly staff. Free drinks (incl. Coffee) available all day.
Response from Property: Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Section　yan
looty108
Twin Room - Non-Smoking
Stayed in Apr 2025
Family
4 review
10.0/10
Outstanding
Posted on May 12, 2025
Grand Ginza Hotel is well located in the midst of bustling area with many shops & restaurants nearby. Also within 5-10mins walk to nearest train station. The hotel has a lounge with microwave and free vending machine (drinks). There is also a konbini just directly at L1. Will recommend for it's location. Room is quite dimly lit even with all the lights on, and very poor sound insulation. There is hot water system, but it's old school style requiring user to turn 2 knobs to get that ideal water temperature. Hotel provides free luggage storage and (paid) luggage transfer service to airport.
Response from Property: Thank you very much for choosing our Ginza Grand Hotel from among the many lodging facilities available.We are delighted to hear that you are satisfied with the location of our hotel.All of us at Ginza Grand Hotel would like to thank you from the bottom of our hearts.We hope that you will visit Ginza Grand Hotel again when you are in the neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you again.Ginza Grand Hotel Yamazaki
Traveller70ny
Single Room - Non-Smoking
Stayed in Sep 2024
Solo travellers
7 review
10.0/10
Outstanding
Posted on Nov 6, 2024
Room was clean with a huge desk and comfortable big bed. The bathroom was typically small but perfectly usable. I liked the old school feel and the location of the hotel. I knew what to expect from looking at they photos before booking so no big surprises.
Response from Property: We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. / We would also like to thank you for your quick follow-up and kind comments. Your compliments are the pillars of our support, and we want to provide our customers with even higher levels of satisfaction. /Your favorable comments have warmed our hearts and we will strive for excellence in our service.We eagerly await your kind return in the near future. / We eagerly anticipate your next visit and look forward to serving you again.
Alea Laygo
Twin Room - Smoking
Stayed in Mar 2025
Family
28 review
10.0/10
Outstanding
Posted on Apr 22, 2025
A perfect stay! The room was incredibly comfortable and had an amazing view of the city. The staff went above and beyond to make sure we had everything we needed. The location was ideal, with lots of restaurants and attractions nearby.
Response from Property: Thank you for choosing Ginza Grand Hotel over many other hotels.We would like to thank you again for your compliments about the reception staff and the location.We will continue to make efforts to create a hotel where our guests can spend their time comfortably,We look forward to welcoming you to Ginza Grand Hotel when you come to our neighbourhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Department Yamamoto
Guest User
Twin Room - Non-Smoking
Stayed in Apr 2025
Couples
2 review
5.0/10
Posted on Jun 2, 2025
Not a good hotel. Unclean if you look under the bed Pretty disgusting stuff like toe nails